Get matched with top water heater installers and replacers in Ross, OH

"Our experience with Logan Services was very disappointing. I told Andy (the Logan salesperson) in person and in writing that we would like to keep our analog thermostat, instead of getting a new, smart thermostat (we already have a smart thermostat for an existing system, and we prefer the analog functionality). He said of course. On installation day, the installer informed me that the new system required a smart thermostat. So we had to accept a new, smart thermostat. The detailed quote Andy provided for the replacement of our A/C and heating units included a manufacturer rebate and tax credit that would be refunded to us after the installation. The system we selected would be eligible for a $1400 rebate and a $1200 tax credit on our 2024 return. Three days after our installation, the Logan office called to follow up on the new system. I asked at that time how I could claim the manufacturer's rebate, because there wasn't a form or application in any of the paperwork I received. I was told that Logan would apply for the rebate and I should receive it in 6-8 weeks. It is now more than 8 weeks later, and I have not received anything from Trane. Now Logan claims that the rebate must have already been applied to the cost of our system. This is not true. The price Logan quoted remained the same from the original quote to the final invoice, and it did not include a deduction for a rebate. I do not recommend doing business with Logan."

"The technician was knowledgeable and answered to my questions, and I think he did a good job. Confirmation will be tomorrow with the delivery. "

For over 50 years, homeowners in Columbus, Dayton, and Cincinnati, Ohio, have relied on Logan Services as their preferred heating and air conditioning provider. We are now excited to offer professional plumbing services as well. Whether you need assistance with your air conditioner, furnace, heat pump, ductwork, or any other aspect of your climate control system, or if you require plumbing solutions, we are the dependable residential HVAC and plumbing experts you can count on for prompt and friendly service.

"Grant did an awesome job. Super responsive and attentive to customer need. "

"Job done well but very expensive."

"Zach is a great guy. I had a gas leak emergency and by the time we were all said and done, Duke guys came out for inspection and said this is some of the best work they’ve seen. And, exactly how they expected the work to be done. Worth every penny in my books. "

"Absolutely recommend. Very professional. Gave me a quote, arrived when I needed them to, replaced my water heater with a much better one, at a very reasonable price. Brian was very knowledgeable and friendly even though I kept talking to him while he worked. Lol. He never tried to sell me anything extra even though he used a couple of parts that he could have charged me for. The final cost was exactly what I was quoted. I couldn't be happier with the whole experience. "

"great job"

"came out fast and knocked it out. very professional"

"Well. The team was efficient"