Get matched with top central a/c service or repairers in Russell, MA

"On a Sunday they came out for an emergency repair. The service man was professional and polite and quickly restored my a/c. I am already planning to use them for general servicing."

"It went well. We will use his services again, if necessary."

"Immediately upon arrival, the technician was totally professional introducing self and communicating in the most polite manner possible. The technician fully explained the tasks he would be performing and during each step if there were any questions and/or concerns. He answered all questions posed to him. The technician demonstrated an exemplary work ethic and suggested options for consideration for the systems to perform more efficiently and he followed up with the options agreed to. He demonstrated a dedication to the business name and cleaned up all areas he performed his services throughout the house. He was constantly working and would fully advise the next step he would be performing. Upon completion of the services, the technician provided photos of the work areas both prior and subsequent to the services performed. The technician went the extra mile to ensure that there was a satisfied customer. Prior to requesting the services from this business I made inquiries to determine the best professional and quality business for the services I needed and all my inquiries resulted in this business. I strongly recommend this business for this type of method."

"My basement recently took on water during the March rains. The wall to wall carpeting and pad in the finished portion of the basement had to be removed. Having had Stephen perform some demo work and trash removal in the past, I was already comfortable with his pricing and quality of work. I called Stephen and told him I needed him asap and he was there the next morning. He worked most of the day tearing up the carpet and removing the tack strips. The carpet pad was glued down in some places which made removal more difficult. On top of that, Stephen had to work around a couch, desk, chair, refrigerator and other items. When he finished removing the carpet, I also had Stephen remove 2 futon frames & mattresses, 2 toilets, a glass shower door and some other junk I wanted out of the house. Stephen swept up after all his work and left the place clean. He called me down a couple times to make sure the work he was doing was meeting my expectations. I would highly recommend hiring Stephen for any type of demo or cleanup work. He works hard and clean and he respects your property"

"The tech was great gave me straight forward answer that confirmed what I thought the person I had come work on it damaged the unit beyond repair. So he wasn’t going to do any work on it and charge me when he couldn’t repair it or even give a good diagnosis from it. Plus he set me up to talk to someone about replacing my unit and not trying to push it told me to look around and compare. I will be using them again."

"An honest assessment of my unit. Very thorough in understanding the unit and possible issue. Works fast. Should give a solid fee for service call, not $40-50. But was happy to give him the $50. Also, was given no paperwork to detail what he found or did with measurements of heat and cold air?"

"I had to have a yearly service on my unit"

"Excellent service from beginning to end. I first called to request the service, I could not speak with any members, but they promptly returned my call, understood the request and made an appointment. The day of service, the technician arrived on time and explained the work to be done and eventually his findings. He was very polite, professional and knowledgeable. He also gave us tips on how to better maintain the system for improved performance. Overall, excellent service. We highly recommend then and we will definitely use them again"

"The owner and customer service manager were both very responsive to issues raised during the installation of the system. They did everything they could to make sure I was a satisfied customer. The reason I could not give they company A's in the areas of quality and professionalism was the number of issues that needed to be raise during the installation and items they did not check out prior to leaving after the installation.
This company was chosen to install the system was because their quote was the most feasible placement of the oil burner, oil tank, vent system, and hot water tank received. Their price was comparable to other quotes.
This new system was purchased using a zero interest loan sponsored by the local electrical utility. Work was started after a credit check was run and an initial deposit was paid for items not not covered by the loan. The lead installer was knowledgeable and made me comfortable as the work started. We reviewed the work that needed to be done and work commenced. A team of four people began the install.
The first "issue" arose when they began to connect the hot water tank using 1/2" copper pipe. The previous system was connected to the house with 3/4". When this was brought this to the attention of the lead installer he was quick to call the office and get the needed materials and the water system was attached as requested with 3/4" pipe.
During the process of connecting the new heating system to existing piping, one of the workers incorrectly connected two pipes together and cause a water leak which damaged some materials in storage shelves. The owner was quick to compensate for the damaged materials.
At the end of the second day of installation the system was checked out and the workers left.
Soon after the workers left we discovered there was no hot water. The new system had a locked water mixing valve above the hot water tank. It was set to 70 degrees. I could have called the company, but chose to look up how to unlock the mixing valve and adjust to supply hot water to the house. I was able to adjust the mixing valve which allowed the tank to supply hot water to the house.
The installed heating system was a two zone system. Later that first evening one set of rooms were getting cold while the other set of rooms were getting hot. Upon further examination I determined the thermostats were reversed. After switching the two thermostat connections at the oil burner the room temperatures returned to desired temperatures.
When the hot water tank was first pressurized no water leaks was observed, however, during the next few days, a number of leaking joints were identified. A different employee install the plumbing of the hot water tank. It took another employee to arrive and take apart and reconnect the connections to stop all the leaks. I was told that the pipes were not adequately tightened at the first install. To the company's credit response time to my report of leaks was fast.
Two bills were received from the company for parts and labor to fix the water tank leaks. I called the owner of the company and the charges were reversed.
A few days later I noticed the circulator pump to the hot water tank was running and the boiler temperature was low. The house was not calling for heat. After some research I found that the boiler control unit was not set for an indirect water heater. So as long as the house did not call for heat, the oil burner did not turn on to supply heat to the hot water storage tank. The position of a switch in the control unit needed to be changed. Once changed the burner turned on supplying heat to the hot water storage tank.
The exhaust for the oil burner is out the side of the house using a power vent system. A few days after the install, I realized that the venting fan was running for an extended period of time (approximately 11 minutes) after the oil burner shut off. After reading the manufacturer literature, manufacturer recommends the vent fan to run for a period of 3 to 5 minutes after the oil burner shuts off. The run time of the vent fan was reduced from 11 minutes down to the 3 to 5 minute period as the manufacture recommends.
The oil burner purchased included a control unit that can be adjusted to provide increased energy efficiency. This feature was discovered as part of reading the control unit manual to solve the water heater - oil burner problem (see above). The company left the system where the control unit did not provide any added efficiency. After experimenting with the efficiency setting, a "good" trade-off has been reached between oil burner responsiveness and the house need for heat.
A few weeks after the install, the fire department came out the inspect the system. The system failed the inspection. The oil burner exhaust flue was within 18"  of combustible materials. Board needed to be installed above the flue pipe where the wood  floor joists were withing the 18" of the flue pipe. The company was quick to respond to the situation.
I am extremely happy with the new heating system, power vent, and hot water storage tank. I would have preferred not to have raised the issues and work thru the problems I had to with the install and start-up of the system. It is important to me to be associated with a company that will work thru issues and problems to satisfy the customer.
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"At last, a company where Customer Service is an TRUE AND PROFESSIONAL ATTITUDE and not just a department or empty promise. After about a year and during some very heavy rain,I had an overflow from one of my upper gutters and made call to Vista expecting to be either put off with excuses or whatever. I promptly received a call back from Brian, who I believe was the owner, who arranged to come out and inspect the problem, which he did. He identified that the gutters I had on that side of my home,and the steep slant of my roof were not sufficient to deal with flow of a very heavy downpour and suggested I install a 6" gutter and gutter guards. I was expecting to get a large estimate for the replacement of the 28 feet of 6" gutters and guards . I was amazed and grateful when Brian stated that as customer/vendor gesture he would replace everything FREE OF CHARGE. How many companies today would do that?. This job has now been completed . Will highly recommend them."