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"Roy was great! He fixed our ducts and changed our filter so now our house is heating so much better. He was very informative and we are glad to have him for our heating and A/C service maintenance in the future. Definitely recommend him !"

"Contacted Hope Plumbing on a Monday morning and they were able to provide the estimate and installation the same day. Ryan was friendly and professional. Our water heater was under warranty so he was able to pick up a replacement using the authorization code from the water heater company. GmWe are glad to have hot water again!"

"Love this company! My service tech today was Brad Groves. He was courteous, friendly and very professional. He even took the time to show me the photos taken of the interior components of our unit. There is a reason Dugan Air recieves such high ratings from their customers...they earn them. The maintenance services are affordable and I would highly recommend giving them a try."

"The young man from Greenwell Dustin texted me earlier than I expected which was great and arrived when he said he would. He diagnosed the issue told me what part was needed and told me where I could get it to save some money. Got the part and he installed it and verified everything was working correctly with no leaks of water or natural gas. Dustin will be who I request if I need any other services from Greenwell Plumbing."

"I decided to replace my HVAC after it stopped working when I learned the coolant it used was being phased out. I requested an estimate from this company. The person who provided the estimate was friendly, professional, and clearly explained my options. I chose to go with a different company but it was close."

"Service was excellent, technician (Billy) was within the time that I was given when I made the appointment. Billy was helpful and explained everything he was doing and was able to provide me more information on the dryer manufacturer. He had replacement parts on hand and was able to fix quickly. I would definitely do business with them again for any household appliance repair. When I called the manufacturer Samsung they were going to charge $160 just for the visit then a additional charge for the technician hourly rate and parts . Samsung would not give me the price for the technician hourly rate, told me I would have to wait till the arrived. . I am glad I decided not to work with Samsung on this repair and very happy that I called Superior Appliance instead. I was charged only $215 for the complete service call which included labor and parts. I can only imagine what Sumsung bill would had been in the end. Thank you Billy at Superior Appliance."

"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"Updated duct work for a much smaller high efficiency unit."

"Office warned of $89 charge for "diagnosis" of problem. Repairman arrived within 15 minutes of call. His first priority was to make me aware of annual maintenance contract, which would lessen charges for today's service by about $17. Second repairman arrived to help find water shutoff to house and replace one faucet. Two faucets and hoses for washing machine were replaced. Also replaced insides of Delta bathtub faucet."

At Barrett Family Heating & Air, we pride ourselves on being a family-owned company that cares about our clients. We understand how important your home or business is to you, and that's why we always provide reliable and superior service. We believe in treating our clients like family, so you can always expect a friendly and professional experience when you work with us. We are dedicated to providing excellent customer service and quality products at an affordable rate and committed to making sure your heating and cooling systems are running smoothly. We offer a range of services, from installation to maintenance and repairs, to ensure your home or business stays comfortable year-round. As a fully insured company, let us help you with all of your HVAC needs. To make it easier for our customers, we are excited to now offer several financing options, including up to 0% financing if paid in full within 18 months! As always bi-yearly Maintenace visits are $40.00 and estimates are always free! Call Barrett Family Heating & Air at 812-493-8496.