Get matched with top fire or smoke damage recovery pros in Shrewsbury, PA

"Travis from A Production Construction, LLC was quick to respond, friendly, polite, clearly explained how the work would be done, and efficient. Really, I couldn't imagine a better or more helpful experience getting this job done."

"Dorrel Rhodes 118 West Main Street Mount Joy, PA 17552 May 23, 2025 Complete Disaster Services Attn: Management Team Dear Team at Complete Disaster Services, I am writing to express my sincere gratitude for the exceptional steam cleaning service you provided on Friday, May 23, 2025, at my residence located at 118 West Main Street in Mount Joy, PA. Your team’s professionalism, attention to detail, and dedication to delivering outstanding results exceeded my expectations. The carpets in my home had accumulated significant dirt and wear over time, and I was skeptical about how well they could be restored. However, after your thorough steam cleaning, I am amazed at how refreshed and clean they look! Not only did you remove years of embedded grime, but you also approached the job with efficiency and care, ensuring no damage was done to the fibers. Regards Dorrel Rhodes"

"Bill was very responsive and did a very thorough assessment of the water damage. He provided a detailed estimate for the work at a fair price. My homebuilder agreed to repair the damage and I didn’t need to hire Flood Crew LLC. I would hire Flood Crew LLC in the future if needed."

"Absolutely wonderful experience all around"

"Darnell showed up on time was fast and did a GREAT job. I would highly recommend HMF to anyone who needs work done. Darnell and the gentleman who helped could not have been nicer or more professional."

"Initial project: Grade B.  Overall went well.  Only reason for a B is that they noted that they were going to put a trench around my laundry sink as a means to prevent damage if it overflowed.  But when they came back to do the job it wasn't done.  Overall I haven't had a drop of water since the install so that is very good.  The rep was Adam.
- !!!! UPDATE 20131125: Spoke to Jeff Johnson GM, he noted that this wouldn't have been an option in the first place as it could pose a local issue (gray water pumped outside the home.

 Warranty: Grade A. Adam (rep) noted to me that no matter where (not through windows or above obviously) water came in (walls or floor) that the warranty would cover it.  Well you don't get the warranty until after the job... and guess what?  Water up from the floors isn't covered.  Not cool.
- !!!! UPDATE 20121125: Spoke to Jeff Johnson GM, he noted that this condition is covered.  My mistake. Grade changed to A.

Basement windows: Grade F.  Called them and had them out to estimate putting in a basement egress as well as the other basement windows.  The rep (Brett) came out, measured, etc.  Then nothing.  I called.  I called.  The customer service team told me on numerous occasions that the "president of the company" was going to call.  He never did.  Eventually, a sub or partner of theirs called me and provided me a quote over the phone (for the egress - the didn't do the other windows).  The quote was blind and didn't take into consideration any of the data that Brett collected during his visit.  This ordeal was a TOTAL waste of my time.
- !!!! UPDATE 20131125: Spoke to Jeff Johnson GM, he noted that this rep is no longer with them and that he should have provided an immediate quote for the windows.  The only time the sub should have called is for the egress... 

Customer service: Grade C.  They provided a mold remediation treatment as part of the basement water proofing.  One of my walls not is showing signs of something.  So I called.  Nothing.  No call back.  Nothing.
I regret going with this company.  I should have bit the bullet and spent the extra $$ to go with their competition.
- !!!! UPDATE 20131125: Spoke to Jeff Johnson GM.  He will be out in 2 days to treat the location and noted he will install a hose into my dehumidifier so that it drains into the system. 
- !!!! UPDATE 20131127: Jeff was out, assessed the situation and provided a clear path to resolution.  I have homework but his team will be out to solve the problem.
- !!!! UPDATE 20140115 Grade changed to C.  Jeff's team corrected the issue to my satisfaction."

"services have not perform yet
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"Very well. Technician (Ibrahim) (sp) was friendly, punctual and professional. I would definitely use them again."

"Estimate was given and was exactly what I paid.  The owner and his son showed up on the appointed day and did the work in a matter of 3-4 days.  They had a large fan that kept the dust to a minimum and cleaned up after each days work.  Both were very careful not to track dirt in & out of the basement while working. 
About two weeks after they completed their work we had a bad storm in the area and rec'd quite a bit of rain.  I watched the new sump-pump they installed and it was filling up then...woosh... it was all gone and the water again began to fill it up.  Checked all the walls in the basement and none of them were wet so... basement is now dry!!! YEA!!!
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"Very good service - they were honest and upfront about expectations and they did an amazing job of matching the piece and blending it into the existing carpet"