Get matched with top water heater repair or service pros in Silver Lake, MN

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"Even though I have read some negative comments about their plumbing's prices, I wanted to give them a chance as I had a fairly good experience on the HVAC side. Unfortunately, I am afraid the comments were right! I called them for a leak in my basement related to a water drain from the second floor bathrooms. Before starting, Matt explain to me he had to go through a "pluming diagnostics" of the entire house and systems that is a flat fee of $497 (based on the age of the house) for: Unlimited Time to find the problem, One level 1 to 2 repair included with diagnostic, performance check, whole home water quality analysis, including chlorine, water hardness, and total dissolved solids, confirmation that system is safe, reliable, and energy efficient, Applies to equipment 6-20+ years old, main drain, water pressure/water temperature over 1500 sqft, tankless water heater. Basically a fee to "find the leak" and anything else that could be wrong in my house in order to give me suggestions for additional repairs that go on top of the "diagnostic fee", unless it is a level 1 or 2 repair that you probably never have anyway...! I my case Matt's listed 3 options: - $4.193 (repair copper drain, new washing machine hoses, install pressure valve and new 50 Gal water heater) - $1.467 (repair copper drain, new washing machine hoses, install pressure valve). Meaning $2.726 for the water heater alone. Or $631 (repair copper drain, new washing machine hoses). Meaning $836 for the pressure valve alone! I told him I could do the machine hoses myself and asked him how much it would be just to fix the leak => $364. That means the charge to change 2 $10 hoses is $267!! By the way, they don't deduct the $79 service call if you are not part of the Membership Program, charge an additional $14 for "Transfer Fuel Surcharge" and didn't discount the $50 coupon. Bottom line my invoice was $497 + $79 + $14 + $364 = $954. Fortunately, I talked to Kristy from Customer Service the following day and got the $50 coupon applied and got an additional $50 off after my open and direct discussion with her. Thank you Kristy. Still, I believe the all process was a bit complicated for a leak and would have to try a different plumber next time. Further more, what's going on with the "Plumbing Diagnostic" fee if they have to come again later on during the year for another issue? I surely wouldn't need another "check" of my entire house..."

"He seemed quite knowledgable, diagnosed the problem and found the most efficient way to complete the job. He came out and did the job in less time than one of our other bids indicated. It took him about half a day whereas the other bid said it would take 1-2 days and charged almost 75% more than what Standard completed the service for. Scott was very neat during and after he finished the service."

"Service was within the usual window, and was excellent-focused on work, respectful, answered my questions clearly and was helpful about source of problem with our dishwasher.  Very helpful"

"Gas company shut off gas due to leak detection. Mark came out within an hour to repair and get us running again. Excellent work, excellent service."

"He was very nice to talk with and repaired our washing machine. He even helped sweep the water out."

"I called Twin Cities Electric Inc. after receiving another quote for the same job that was about $900 higher than what Twin Cities Electric offered. Ted, of Twin Cities Electric, showed up the next day to provide a quote in writing and we offered to do the work a day or two later. Because of scheduling conflicts, Ted and another man came out to do the job less than a week later.
The job was completed in about five hours. Ted was easy to work with and offered a very fair price for the job. The only ding would be that the employee who helped him with the job showed up smelling strongly of cigarette smoke, but fortunately, that didn't linger after the job was completed. 


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"They showed up exactly on time.? They had a challenging task of replacing a faucet assembly that was rusted in place, with a faucet that I had purchased.? They were in an out in less than .5 hours.? They were extremely professional and considerate as I was working on the floor directly below them.? A piece that was installed cam loose a few days later, and they were there in a few hours to make sure it was repaired.? It has been three months and all is great.? It was a tough job - as they had to bust out the old faucet, but they stuck to their original Angie's List advertised price."

"From the first contact to the last, dealing with GCM was fantastic!  I put a job up for bid with four contractors that I found on Angie's List, and they were very prompt in contacting me - not quick enough to show they didn't have enough to do but not so long that it appeared they had too much on their plate.
I set up an appointment to meet with Ben Meints to come out and look at what (I thought) needed to be fixed.  He arrived promptly and was professional and personable throughout the entire appointment.  We covered my initial concerns, and then proceeded to look at each area of repair.  One of the big problems was potential interior water damage due to several leaks in a pair of windows and the basement area almost directly below the window.  After having dealt with many contractors over the years, the level of attention to detail in his examination of the problem areas showed through.  He was able to get to the true source of the problems by asking questions about what I was seeing, as well as looking at other factors and really just keeping his eyes open.  Best example of this was when talking about the back deck, he started asking about the materials, any water issues around the sliding door and the basement area below it.  What I thought was an issue with pest damage (the subfloor between the main floor and basement had been chewed through by mice) turned out really to be an issue with the flashing and j-channel between the deck and the house.  Long story short, Ben was able to determine that the repairs that were truly needed were not as extensive as I thought they would be, and based his recommendations on what was needed to repair the damage and stop further damage to those affected areas.  I was initially thinking in terms of tens of thousands of dollars to repair the damage, and was relieved and pleasantly surprised when the estimate came in at a fraction of that.
When the work was to begin, Ben and the crew (Zach and Tom) showed up promptly.  (They actually showed up earlier than I thought they would, which was a pleasant surprise.)  The repairs went off without a hitch, and their pride in their work showed through.  They were also respectful of the fact that my wife was working from home that day, and made sure they had minimal impact on her work.  While all of the work couldn't be completed in one day, they got more done than I thought they would, and it was done well.  They updated my wife on the progress before they began to clean up and prepare to leave, as I was still at work.  I walked in just as they finished updating my wife on the progress, and they still took the time to go over the repairs with me and show me what had been completed and the remaining work to be done.  When it became apparent that the weather would not allow them to complete the repairs the next day, Zach let me know he would return the next day the weather wouldn't interfere.  He and Tom returned the following day, and the repairs were completed as promised.
In all honesty, I contacted GCM because the general contractor I normally used was unavailable, and I needed the repairs done before the damage got worse and winter set in.  After working with GCM, I think I have found a new first option for general contractors.  They take very good care of their customers from start to finish, and I would recommend them to anyone.
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"The estimator was very knowledgeable and explained his products and services very well.  He provided a detailed plan and estimate.
The installation was done all in one day - including removal of the old counter top and the installation of the new counter top - and it was done on the pre-scheduled day.  Sears was excellent at accommodating our scheduling restrictions.  The new counter top looks nice and we are very happy with the result.
There were a few glitches - the garbage disposal leaked and needed service, and it was tough to get an updated estimate when we made a mid-stream change - but we were still very happy with the result.
Note that the Sears office that we dealt with is in Sharon Hill PA, not in Windsor Mill MA as listed by Angie's List, and the corporate headquarters is in Longwood FL.


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