Get matched with top water heater repair or service pros in Silver Lake, MN

"Even though I have read some negative comments about their plumbing's prices, I wanted to give them a chance as I had a fairly good experience on the HVAC side. Unfortunately, I am afraid the comments were right! I called them for a leak in my basement related to a water drain from the second floor bathrooms. Before starting, Matt explain to me he had to go through a "pluming diagnostics" of the entire house and systems that is a flat fee of $497 (based on the age of the house) for: Unlimited Time to find the problem, One level 1 to 2 repair included with diagnostic, performance check, whole home water quality analysis, including chlorine, water hardness, and total dissolved solids, confirmation that system is safe, reliable, and energy efficient, Applies to equipment 6-20+ years old, main drain, water pressure/water temperature over 1500 sqft, tankless water heater. Basically a fee to "find the leak" and anything else that could be wrong in my house in order to give me suggestions for additional repairs that go on top of the "diagnostic fee", unless it is a level 1 or 2 repair that you probably never have anyway...! I my case Matt's listed 3 options: - $4.193 (repair copper drain, new washing machine hoses, install pressure valve and new 50 Gal water heater) - $1.467 (repair copper drain, new washing machine hoses, install pressure valve). Meaning $2.726 for the water heater alone. Or $631 (repair copper drain, new washing machine hoses). Meaning $836 for the pressure valve alone! I told him I could do the machine hoses myself and asked him how much it would be just to fix the leak => $364. That means the charge to change 2 $10 hoses is $267!! By the way, they don't deduct the $79 service call if you are not part of the Membership Program, charge an additional $14 for "Transfer Fuel Surcharge" and didn't discount the $50 coupon. Bottom line my invoice was $497 + $79 + $14 + $364 = $954. Fortunately, I talked to Kristy from Customer Service the following day and got the $50 coupon applied and got an additional $50 off after my open and direct discussion with her. Thank you Kristy. Still, I believe the all process was a bit complicated for a leak and would have to try a different plumber next time. Further more, what's going on with the "Plumbing Diagnostic" fee if they have to come again later on during the year for another issue? I surely wouldn't need another "check" of my entire house..."

"My water heater was broken and Standard Plumbing was the first to return my phone call. It had broken on Christmas Day (Friday) and I had left messages for a number of companies. They were able to schedule me on Monday. The person they sent out was on time and professional. I was a little irritated that he wouldn't even walk over to the water heater until I had agreed to pay about $160 to diagnose the problem. Since I had been told on the phone that the service fee was around $60 and I had clearly told them that the water heater was broken, I wished they had told me that it would really be $160. The plumber spent a lot of time trying to diagnose the problem and then told me that I needed to replace some parts - total cost $525 for parts and labor (that would be the total charge - the $160 was included in the $525). I had to go back to work so I told the plumber to call me when he had it fixed. A few hours later, I received a call from the owner saying that the parts they replaced didn't fix the problem and they didn't know what was wrong. They put everything back the way it was, told me they wouldn't charge me anything at all (really nice surprise) and gave me the number of a specialist that they had already contacted in advance to see how soon the specialist could come out. If they had been able to fix my water heater at the $525, I would have given them mediocre ratings, but how they handled it when they couldn't fix it was really impressive. The specialist came out the next day and had it fixed in less than an hour."

"Jason showed up on time.  He worked quickly and efficiently and with great effort.  He communicated well, including what the price would be up front.  The problem was much more complicated than originally thought, and he might have gone slightly over the one-hour minimum charge, but he only charged me for one hour.  I would recommend them.  I sometimes get a gut feeling I am not getting my money's worth when having repairs done at the house, but this was NOT the case with SOS.  I felt like I was being treated very fairly, and dealt with honestly.
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"Mark arrived at the time he said he would be here and took care of the problem in short order.  He also had a lot of great information on options for when the time comes to replace our 10 year old water heaters.
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"Trade masters was called out to provide the repair service. Phillip was the service provider. He is always professional and on time providing quality service."

"The fan was very loose. I sent bids to approximately 9 different companies. They all got back to me but the range of cost between them was very high. I had bids from $75 to over $200. Twin Cities Electric was willing to come on the day and time I needed them to be here and was on time. The services provided was excellent and the electrician was very pleasant and professional. He explained what he was doing and the cost involved with each step. He verified that the fan was working and that there were no wobbles before he left. We have had no further issues with the fan."

"He’s been here three or four times since then. He’s actually coming back at the end of January when we’re ready for the finishing. By January, he will be doing the plumbing on our laundry. It’s our first time to use him."

"From the first contact to the last, dealing with GCM was fantastic!  I put a job up for bid with four contractors that I found on Angie's List, and they were very prompt in contacting me - not quick enough to show they didn't have enough to do but not so long that it appeared they had too much on their plate.
I set up an appointment to meet with Ben Meints to come out and look at what (I thought) needed to be fixed.  He arrived promptly and was professional and personable throughout the entire appointment.  We covered my initial concerns, and then proceeded to look at each area of repair.  One of the big problems was potential interior water damage due to several leaks in a pair of windows and the basement area almost directly below the window.  After having dealt with many contractors over the years, the level of attention to detail in his examination of the problem areas showed through.  He was able to get to the true source of the problems by asking questions about what I was seeing, as well as looking at other factors and really just keeping his eyes open.  Best example of this was when talking about the back deck, he started asking about the materials, any water issues around the sliding door and the basement area below it.  What I thought was an issue with pest damage (the subfloor between the main floor and basement had been chewed through by mice) turned out really to be an issue with the flashing and j-channel between the deck and the house.  Long story short, Ben was able to determine that the repairs that were truly needed were not as extensive as I thought they would be, and based his recommendations on what was needed to repair the damage and stop further damage to those affected areas.  I was initially thinking in terms of tens of thousands of dollars to repair the damage, and was relieved and pleasantly surprised when the estimate came in at a fraction of that.
When the work was to begin, Ben and the crew (Zach and Tom) showed up promptly.  (They actually showed up earlier than I thought they would, which was a pleasant surprise.)  The repairs went off without a hitch, and their pride in their work showed through.  They were also respectful of the fact that my wife was working from home that day, and made sure they had minimal impact on her work.  While all of the work couldn't be completed in one day, they got more done than I thought they would, and it was done well.  They updated my wife on the progress before they began to clean up and prepare to leave, as I was still at work.  I walked in just as they finished updating my wife on the progress, and they still took the time to go over the repairs with me and show me what had been completed and the remaining work to be done.  When it became apparent that the weather would not allow them to complete the repairs the next day, Zach let me know he would return the next day the weather wouldn't interfere.  He and Tom returned the following day, and the repairs were completed as promised.
In all honesty, I contacted GCM because the general contractor I normally used was unavailable, and I needed the repairs done before the damage got worse and winter set in.  After working with GCM, I think I have found a new first option for general contractors.  They take very good care of their customers from start to finish, and I would recommend them to anyone.
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"Service technician called ahead to let us know when he would arrive within the 4 hour window given at the time of scheduling.  He was on-time and immediately presented his business card and ID.  He was personable and professional.  The technician went right to work, quickly diagnosed the problem with our 8 year old refrigerator, and provided an estimate of total cost of repair.  He did not have the repair part on his truck but retrieved it from his warehouse in less than 30 minutes (that time was not charged to us)  and completed the work to our satisfaction."

Hi my name is Greg Meyer. I am the owner of Big Sky Plumbing LLC. I am a Master Plumber that is insured, bonded and license. I have 15 years experience in the plumbing trade. I am a one man shop so I can keep my prices down. My quality and expertise over and exceed the competition. When I leave the job you will be confident that the job is done correctly and I will warranty and guarantee it. Do not think that only big shops can do this because I have been there and seen the overhead you are paying for. I have references if needed. There are no plumbing jobs to big or to small. If you have a question feel free to call. If I can help you do it yourself I would be glad to give some advice. If you need help with other projects I know people for that and they also are great tradesman. I give free estimates-I don't believe that you should have to pay for a service not rendered. I feel confident that I will earn the job before I leave your home or business. Feel free to call anytime. I look forward to your business. Thank You! \nAdditional email: greg@gregmeyerplumbing.com