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"Juan responded quickly on a Sunday afternoon. He was very knowledgeable and fixed the broken part. Fortunately, Juan had the part in his truck and was able to get my furnace working again. The service was impeccable! However, the weekend rates are expensive the service cost me $699 for installation of a $70 part. The 2-hour service call was $500 ($249 per hour)."

"It got done, unfortunately required a full system replacement."

"They were very responsive and were able to be out here within a week. The service was great and quick, the previous owners of our home smoked and after the cleaning the smell was gone. They explained everything they were doing and were careful not to chip any paint or damage our wooden vents."

"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"I was very pleased with my experience with Griswold Plumbing, they installed a new shower faucet/showerhead and later a water treatment system. They were prompt, very professional, and courteous going the extra mile when needed. I highly recommend Griswold Plumbing and won't hesitate to call them again."

"I HAD TO HAVE MY AIR DUCTS CLEANED. THE PRICE WAS REASONABLE. THEY GOT RIGHT TO WORK AND FINISHED IN A REASONABLE AMOUNT OF TIME. I WOULD CHOOSE THIS COMPANY AGAIN FOR THEIR SERVICES."

"I had a lot of additional cost. It ended up at $1500. They only cleaned three, for the big deal. And then, I had a thing that they put in to make sure that the air stays clean. They said I had a humidifier on my furnace and they said that it had to come off. And then, they said you can get a much better one and then they kind of disappeared and they didn't talk about it or really sit down and have a conversation with me. I'm not even sure why they had to take it off or what they did."

"The service was fantastic. These guys are the best. They were very thorough and gave good suggestions on how to improve the efficiency. They sealed things up and caulked and put in weather stripping. This particular crew has an inspector that checks the work. The inspector said I really enjoy checking this companies work as he said they are very efficient and they do great work. They were very nice and knowledgeable to work with. This was part of a program in Connecticut where they will replace up to 40 light bulbs with compact florescent bulbs. They will change out light fixtures with LED lights and the cost was far better than I could have gotten myself. They run a test before the work is started and then they do a test afterwards to show how much more efficient your home is. They give a report showing how efficient your home is and making other suggestions. They also give you discounts on making your home more efficient within a certain amount of time from the report."

Charter Oak Environmental, LLC is a state licensed Environmental Services company. We are not a testing company, it is a conflict of interest and in some cases illegal to do both. We are happy to offer a Free Consultation but we do the actual work we remediate, abate, and mitigate the Asbestos, Mold, Lead, PCBs, Radon, etc. Charter Oak Environmental is fully insured, with general liability for environmental work (this is very important unless the insurance is specifically for environmental work you and your family will not be covered), workers compensation, professional liability, and pollution insurance(again a very necessary coverage that all environmental companies should have). There is no charge for consultations and quotations. We accept credit cards and have financing available through third party providers.

"New installation went well. I was a little upset that only 50% was covered being that the unit was 19 years old. I'm sure that parts for something that old would be hard to find. Replacement was recommended."