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"Overall the multiple projects went well. More costly than expected but we did receive some discounts which helped. The only one item I would mention is that we bought an incorrect faucet/drain combination. The tech replaced the drain components but since the faucet we had was designed to have a pull lever for the drain, and the one he used was a push down stopper, the hole where the pull up leveler would have gone stayed opened. It does not look good so we now need to live with it."

"John installed dryer vent in our house. He is very professional and completed the project on time and Budget. He is very thorough and completed the Job to my satisfaction. He didnt charge me extra even though it took longer than originally planned."

"I had a 30 year old furnace on its last legs. Given I am someone who always does a lot of research before moving forward, I did some online research and besides the company that had been servicing my existing HVAC equipment giving me a quote, I contacted 5 other companies for bids on a new furnace and AC system. In my research, I read that the quality of the install is just as or more important than the brand of the equipment. And I definitely noticed a difference in the knowledge and expertise each company presented when I met with their company sales rep / estimators. I ended up with 7 quotes (one company quoted two different brands) but two reps really stood out from the rest with their knowledge. One was Lonnie Auten with Wade Heating & Cooling. Lonnie and a Trane rep were the only two who took the time to do calculations to ensure the system was properly sized (the others just looked at the size I was replacing and asked if I was happy with how it kept the temperature). Lonnie and the other gentleman were also the only two to notice a couple issues with the way our old company had installed a humidifier. In fact, even though I just had the furnace serviced a week prior and mentioned the humidifier was leaking – the old service tech did not fix it. Lonnie saw it was leaking, went out and grabbed a tool from his car and tried to figure out the issue to stop the leak. He discovered a slight crack in a supply hose and said he could have his techs fix it if they did the install (in the end I had them replace the entire humidifier). Lonnie and the other gentlemen were also the only two to talk about federal tax credits and to ensure the whole system was AHRI matched to qualify for those tax credits. They both took the time to answer all my questions I ended up with 2 quotes on Carrier, 2 on Bryant, 2 on Trane and 1 on Lennox equipment. While not the cheapest quote, the quotes provided by Lonnie and the one Trane rep were pretty competitive. I actually had a lower quote from another Carrier dealer, but I just felt much more comfortable that Wade would provide a higher level of installation and service so chose to move forward with them. My installation took place over two days and the two installers, Scott and Brandon were very professional, on time and did a great job. They asked me if I had any questions up front, told me what they would be doing that day, and kept me apprised calling me down when needed to ensure I was ok with a few placement decisions they had to make. They cleaned up everything, walked my wife and I through how to operate everything and made sure I was satisfied. Based on my experience, I would definitely recommend Wade to others. In fact, based on my interactions with Lonnie and before my install was done, I gave my daughter and her fiancé Wade’s name and number as they needed a pressure relief valve on a heating boiler in the house they just bought replaced and were not having any luck finding someone to service it in a timely manner. Wade was able to come out, order the part and plans to install it for them next week. Very happy with my experience."

"Highest ratings and respect to Air Pure. Such a professional and competent installation. I am so happy with the service and my new furnace! A purely wonderful experience. Thank you Air Pure!"

"There was a problem with the coil on the both units. I was covered on the warranty but I had to pay $1000 each to replace them. Their customer service was good but I am not recommending them now."

"Two professional installers. Done in one day.  If only one person had been there for the install it would have been a 2.5 day job. With two people the job was completed in one day. I bought their recommended Amana furnace/AC. They were personable and interacted well when I had questions. If one person had been there it would have been a 2.5 day job. The unit worked the first time they turned it on and is a significant improvement. At the end of the job they thoroughly cleaned the area. And no up front money which indicated a well run business.
I had been told about other people who installed furnaces but I am confident that they were horror stories waiting to happen. This job required experienced workers. I may have paid more, but I may have ended up with a low quality (cheaper) unit as well as delays while the installer dealt with personal issues or disappeared.
This is the third time I have used Giant and each instance was totally satisfactory.
Note: I typed a more detailed review but this site caused text to disappear for no obvious reason.
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"We learned that our air conditioner was completely fried, and we were counseled well about the necessity of buying a new one instead of repairing the old one, due to new laws concerning the refrigerant's make-up. I was very pleased with how knowledgeable and honest the technician was. He could have done the repairs for $2000+, but if we needed work in the future, nobody would be able to fix it, so we're very happy that we hired someone who is going to give us all the facts up-front. All we ended up paying was the diagnostic fee, which was very reasonable, considering the service we received."

"Having negative thoughts now. Thought I'd pay $75 X 2 or $150.00 to install two fans. I had to buy the fans. $100 X 2 or $200.00. Now up to $350.00. I'm happy with that. However, it was recommended that I needed stronger ceiling electrical boxes in ceiling. Mine were plastic and were only supported on one side of ceiling joists. Sounded OK. Work now involved going into attic, taking out old electrical boxes, and replacing with metal boxes that were supported between two joists instead of one. That work, based on standard prices I was told, was $675.82. My hoped for $350.00 fan installs now became $1,025.82 for me. I OK'd the work so my bad, but the $675.82 extra cost seems exorbitant . Of course, I don't deal with that line of work, so maybe it's proper. I just have a bad taste about the whole thing. Buyer's Resmorse perhaps. Oh, both fans work pretty good, although one is not quite flush with the ceiling. I cannot get photo's from phone to this review."

"Outstanding. Upon purchasing the house in the winter and moving in I discovered that the old boiler pipes were corroded. I noticed some small leaks and put central HVAC on "the list". But, before I got to it one of them burst and poured water into the basement. Gary came over at 11pm on a Sunday and made temporary repairs to stop the water and restore heating -- important on a 17-degree night in January. His team then designed a fully thermostat controlled zoned central HVAC system around a newly installed boiler (prior owners had just put it in) but without radiators (hydronic air handlers) -- in doing so, they got the project within my budget to be able to get it done. When a neighbor had noise concerns w.r.t. AC compressors, they worked with us until coming up with a solution that made everyone happy. Years later when I wanted to turn a "3 season room" into a "4 season room", I bought a mini-split on the Web. It cooled well -- but had lousy controls and couldn't keep a constant temperature in the winter. After wrestling with it for two years, I gave up and called Gary for help. He came out, did some heat load calculations, and sized an LG unit for the space. He installed it shortly thereafter -- and it worked perfectly year-round. I like DYI -- but in this case knowing the nuances of the space, exposure, equipment features, and which manufacturers to trust made all the difference in the world. When I decided to partially finish the basement and needed some duct work moved, Graverner did it. The price was barely more than a couple of hours of labor. They reused many of the old pieces, making small adjustments and connectors efficiently on-site, to save money. After a bad thunderstorm the minisplit unit died. I can't say whether it was the storm or bad luck. Gravener came out and replaced it for free under warranty. Yep. replaced it. They also came out and did (sometimes) annual maintenance on the system, e.g. checked refrigerant levels, etc for me."

"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."