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"went very well. Water heater spewed brown water for a week but that's the water heater's problem or my pipes, I guess, not the installers."

"Well initially I was unhappy with the fact that the faucet couldn't just be repaired. I wound up spending a ton more money than what I was expecting. The explanation Matthew gave me was one that I have heard before about our water being so hard in Brooklyn Park. Several service providers have told us that and last year we had to have our water heater replaced for that exact reason. The water is so hard that it corrodes the plumbing equipment shortening the life span. Anyway, I was unable to pay right away so Erik came out on Friday to do the installation. Both men were polite, professional and worked quickly. Erik explained about a "membership" which would help me save money immediately and in the future. I felt everything went very well!!"

"I called them to fix my drinking water. The first time, it didn’t go so well but they came back the next day with a more experienced tech and with no excuses or extra cost, fixed the problem"

"I called for a service  on March 6, 2015 and the set up the appointment for between 1 and 4 pm, on March 9, 2015.
The called me again on March 9 at 10 am and reset the appointment for 11am and 12pm on March 9, 2015 as their repairman had a opening.  I agreed to the change and waited until 11:30 am and called them and said I had not heard from the repairman.  They assured me that he was on his way..  At about 12:30 the called me and said he could not make it because he had to take someone to rehab appointment, but said they would get someone there between 1pm and4 pm.
At 3:50 pm a guy in a delivery truck came to look at the softener..  He looked at the softener and after 5 - 10 minutes found that the new water I had installed 2 month ago, was sitting on top of the discharge water tubing preventing the softener from operating
Since he did not have a service truck he could not fix the softener.  He offered to send another service truck out the next day, but  I would have to pay another service charge.  I declined and said I would go to the hdwe store and buy and install a new tubing for the softener..
I was told over the phone that the service charge was going to be. $78.00.  What I wasn't told was that there is a$2.00 a minute charge for the time the "serviceman" was at my home for a total o $20.00.  I also was not informed that there would be a FUEL SURCHARGE of $4.96.  After reading this I decided I can not afford to call these people ever again.
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"The experience with St. Paul Pipeworks was great! We noticed our hot water heater leaking last night, called them this morning and they were at our house by early afternoon. In less than 2 hours, our hot water was back and they left our house without a trace. Phil and Mike were very pleasant and professional. The estimate that Keith provided over the phone matched the actual cost. No surprises."

"I was super impressed by every aspect of Randy’s Electric. First, their scheduling is top-notch. The gentleman who answered the phone could not have been nicer and made me feel like I made his day simply by calling, and the woman who handled confirmation calls was also super friendly. Second, I received multiple confirmations by telephone, email and text. I had had various no-shows in the previous week by plumbing, a different electrician, and handyman vendors so I was very glad for the proactive confirmations and the awesome customer service by Randy’s Electric! The day of the appointment, I also received an email with my electrician’s name, photo and bio. Whoever is in charge of the Randy’s confirmation process, give that person a raise! Great idea and very welcome. Lastly, my electrician Tom Leahy could not have been nicer, more skilled, professional or efficient, and did a great job! I also asked him for a quote for additional building work on behalf of my condo association, as I would use Randy’s Electric again in a heartbeat. Outstanding experience!"

"They did a great job adding an outside bib faucet and bath sink supply line repair. Super friendly, helpful and did quality work. Would hire again."

Welcome to Northern Benjamin Franklin Plumbing! Locally owned and operated with over 30+ years of experience in the industry! We take pride in the quality of our work and customer satisfaction we give each and every customer! We are known to pay exquisite attention to detail, while making customer satisfaction our top priority. Call us today to learn more about how we can help you!\n

"Excellent service! They responded quickly, diagnosed the issue right away. My drains are running perfectly again. Highly recommend!"

"Called and made an appointment. The plumber, Lee, showed up as scheduled. We discovered that the shut-off valve for the water to our condo unit was in another owner's unit. That owner was not home, so we had to reschedule the appointment.
I rescheduled the appointment and was told the plumber would arrive at 8:00 a.m., the first appointment for the day. On the day, the plumber did not show up at 8:00. I ended up calling to see why the plumber had not arrived. I was told that another plumber was out that day, which had thrown the schedule off. (I realize these things happen. I do wish they had called to tell me there would be a delay as the water had been shut off for three units and was keeping another unit owner--in whose unit the main shut off valve was--from going to work.)
When Lee arrived, he apologized for the delay. He replaced the shut-off valve and installed the new fill valve, which stopped the toilet from running. He also lowered the fill water level to save water. Lee cleaned up any mess made by the work and was clear at explaining what had been done and about how to use the shut-off valve in a way that could help it last longer (e.g. not turning it too far or too tightly when turning it off.) Lee explained that I was being charged for the 15 minutes from the first call (when we could not shut off the main water line to our unit) plus labor and parts for this work. (There was an apprentice with Lee both times who was very friendly and professional.)
A few hours after Lee left, the toilet began running again. I could not get it to stop, so I called and got an appointment for a time when I could be home a few days later. For this third visit, Jeff was the plumber. He replaced an O-seal on the flush valve with an extra I had on hand. He also removed some debris from the toilet tank that he thought might be interfering with the seal. He also adjusted the water fill level, which added more pressure to the flush valve, which stopped the toilet from running. He did not charge us for this call, since he was adjusting work done earlier.
Though it was a bit convoluted, we still appreciate the work done. We appreciated the idea of using less water with each flush, and appreciated the "learning" that the water needs to be a certain level to keep the flush valve from running.
Lynn, the receptionist with whom I dealt through all of this was friendly and helpful.
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