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"Great service, super easy to work with."

"I called Watkins at 5:00pm to report that our air conditioner wasn't cooling.  I was told that all technicians were busy but they would call as soon as one became available.  Within 30 minutes a truck was in our driveway!!  The technician quickly diagnosed the problem, had the part (capacitator) in his truck, and completed the service within 45 minutes.  Total cost, including after-hours service call, was $305.12. <br>The first time I called Watkins was in 2014 when a competitor (that I had used for semi-annual maintenance for almost 20 years!) told us we had a cracked heat exchanger.  The cost to repair was very expensive so I called Watkins for a complementary second opinion.  The Watkins' technician told me this competitor was famous for this heat exchanger "scam" and found no problem whatsoever this our system.  I knew then that I could trust Watkins and would definitely use them in the future.  Today was that opportunity and I have nothing but high praise for them!! <br> <br> <br> <br> <br>"

"The technician was at our home quickly and diagnosis was done right away. He did estimates for repairs or replacement while in the van at our home. We made a decision later in the day and a team was at our home the following morning and replaced or HVAC."

"Did a great job. They had to repair some unknown problems"

"The Pros: While Extreme did call me shortly after I asked for a quote, I missed their call and didn’t call them back until late that afternoon. They still managed to get a technician out to my house to quote me that same evening. The technician who provided the quotes didn’t try to sell me on anything. He just gave my HVAC unit a quick once over and after a brief discussion provided me with a quote. The price I was billed matched the price I was quoted and the pricing was competitive compared to other quotes I received. This isn’t always the case with contractors, so always – get more than one quote! I was level set that the install could be either the following Monday or Tuesday and they were able to begin the installation on Monday. The installation team arrived as promised. They were friendly, worked quietly, and took care to respect my home while they were working. My old HVAC system needed disposed of and they had to fabricate parts to fit my utility space and both were handled well. The work space was cleaned up, the installation team closed our back yard gate when they left which is of importance to me because I have pets, and they took time to explain everything they did. In addition, they gave me advice on how best to maintain my unit and what I could expect with the service plan I’d chosen for the product I purchased. Weeks after my HVAC installation was complete, I had an issue with the A/C unit (see below). Extreme was quick to get a technician on site to address the problem. They were on site within a few hours of my phone call which in the contracting world is pretty fast. In addition, there was no charge for the visit. Room For Improvement: The installation team didn’t call when they were on their way. They were within the promised window, but it would have been good to know when they were en route from their previous job. The installation took most of the work day which I chalk up to my installation team had journeymen who were still learning the ropes. It’s not a ‘con’ rather it’s just something their newer techs need to be mindful of. About 2 ½ weeks after my A/C unit was installed it stopped working. It required service due to firmware needing an update and low refrigerant due to a leak in the A/C line. Both issues should probably have been addressed by the installation team. I’m not listing this as a “Con” because I was level set that they were journeymen and I didn’t object. Working out kinks in the system comes with the territory with any piece of engineering – but they should be mindful going forward to check for firmware updates and test for leaks in the coolant line after install. The Cons: Two words – customer service. A call taker should NEVER say the words, “If you’d have let me finish…” nor should they ever talk to you as if you were a child. This shouldn’t dissuade you from using Extreme because I’ve found that soft skills are lacking just about everywhere I go and in every industry I come in contact with. Overall Impression: I highly recommend Extreme One Hour. They act with integrity; they appear to be tirelessly working to gain customer trust through professionalism, communication, hard work, and (mostly) friendly interaction; and when there was an issue, they were quick to identify the issue and resolve it. These are all key benchmarks of a solid organization and I’m confident that all my HVAC needs will be met for the foreseeable future. Date of Original Install: 6/24/2019 Date of Repair: 7/12/2019"

"I called Cincinnati Heating and Air Conditioning to give me a second opinion on a cracked heat exchanger reported to me by a tech from Schneller/Knochelman. Cameron came out and thoroughly checked out the unit and informed me it was fine. CO levels normal. Not the 600+ ppm reported to me by the other tech. Even better than finding out I didn't need a new furnace or expensive repair there was NO CHARGE for a second opinion! Cincinnati Heating and Air Conditioning get my business going forward. They rock!"

"Mr. Helton is knowledgeable and clearly explained problems and recommended repairs."

"Excellent timely service and spotless detail work! Will be using their service again!!"

"Gas controller on my boiler was not working. Watkins responded and came within about 4-5 hours. The tech, Al, was very polite and professional. He looked at my controller, diagnosed that the problem was a broken spring and, since it's a "unique" and unavailable part, he modified the existing one and reconnected it stating he wasn't sure it would hold because of how stretched it was. It held for about 3 hours but broke again. I called Watkins again and they scheduled another tech since it was closed to after hours. My original tech took the call even though he was not on call. He had an idea for an alternate repair that has worked very well. I'm quite satisfied with the work and I believe the cost was reasonable. I highly recommend Watkins."

"Turner On HVAC, LLC, provided excellent customer service and was efficient. The services they provided were excellent, and my installation was a very smooth process."