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"Pros - Provider was very responsive and communication was excellent. I used Angie’s List to request quotes and this provider responded within an hour. Work was scheduled quickly. - Service technician called ahead, was polite, and took the time to explain the process and the work that was to be completed. - Pricing was very good (if requirements were met – see below). Cons - Six registers (@$15/each) located in the finished basement ceiling were very likely not cleaned as the louvers are kept shut in the summer months and cannot possibly be opened without using a step ladder. No ladder was used by the service technician other than one provided by me for access to the main trunk lines. Step ladder was provided after discovering technician using a chair to stand on. - Access holes drilled into the basement duct work left shards of metal on the floor that were not vacuumed or swept at the completion of the work. A few pieces of sharp metal were later found tracked onto a carpeted stairwell. - Debris was found on the floor and on furniture around a few of the return vents, likely a result of the compressed air used to clean the grill. Although I suspect this may be common and normal, I also suspect leaving it there for the homeowner to clean up is not. - Technician did not wear protective shoe covers when walking across carpeting as is typical for most in-home service work. This is particularly notable for a company also in the carpet cleaning business."

"We had an electrical fire in our hallway. We called Cincinnati mold and Water. They worked with our insurance company to clean up and put everything back! I definitely would recommend their services"

"Had an emergency water leak in our basement. They were quick, efficient and caring! So much could have been damaged if it wasn’t for them."

"The company was great to deal with and I'll probably go with them when I need plumbing services in the future. They scheduled my appointment, but when Jim reviewed the service I'd requested, he called and explained it was outside their area of expertise. My problem involves an container and pump located outside my house and he was not confident they could complete service on the unit and suggested I contact another specialty, which I will now do with the help of Angie's List. I appreciate both their honesty and promptness."

"The service was good. We just paid the $59 Big Deal. They were great and professional. The price was fine."

"Really wonderful personal service. Michael called before dropping off the dumpster so we could make sure it was in the best place for our project and then called to arrange a convenient time for pick up. The dumpster was clean , with good doors at the back that were easy to open and enabled us to get the best use out of the dumpster. Would highly recommend this quality personal dumpster service ."

"Greg went above and beyond with his support and service. It could not have been easier to get help when I needed it the most. Everything he did was handled with professionalism and care. Took the guess work out of everything. We had a decent water leak that went unnoticed, and caused some minor damage, but with Gregâ s help we were able to minimize that damage and offset cost of repairs. â This could have been a lot worseâ - my contract. Hope to never have to use their services again, but 100% will be calling them back! Thanks again!"

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One of the son's of the company owner came in and gave us an estimate. He was very easy to talk with, professional and fully answered our questions. He broke the estimate down into different jobs that they recommended and we decided what we wanted to have done at that time. Our main focus was on stablizing our floors, as we had squeaks, doors that wouldn't close or stay open, etc. The crew, led by another son of the company owner, were at our home for three days and were very professional and understanding of our need to keep dust and dirt in the house to a minimum due to the husband's illness. They took care to clean up and not carry dirt through out the home.

We had an immediate change with doors and floors feeling more stable. The tiled kitchen floor stopped squeaking. They recommended making no changes in wall repair or windows or doors until everything settled fully after three months. We also decided to have the crawl space covered and all vents closed off, which moderates the temperature in the crawl space and cuts down on dirt and bugs getting in. Each day, we got an update on progress and when the job was complete, the crew leader took pictures of the space to show us what had been completed and explained the work that was done.

Although the cost was high, the work done was an obvious advantage to our home. From others we've talked with who have had similar foundation repairs, the cost is always high.

Overall, we were very happy with the company and crew and would recommend it to anyone needing this type of home repair."

"when my wife called to tell me that she walked into our new indoor pond i rushed home to investigate and called a few mater mitigation / restoration companies. servpro , calloway and a few others. without question calloway was the frendliest of the lot and as it turned out the most responsive. servpro took down my information ans said that someone would call me back to schedule and inspection and to start work. Calloway let me know how busy they were and gave me an approximate window of later that afternoon. their window had another hour or so left when the service techs called to let me know they were running about 2-3 hours later than planned. wanted to know if they should still come out or to reschedule. first thaw after a massive freeze left many others in my same situation so i'll be home. they showed up in the improved time window and really got to work. 
tore out a ceiling and sealed off areas. placed giant dehumidifiers and fans everywhere. 
came back out the next day to continue demo. staff was great to work with and professional. a few days later they came to collect their equipment from a dry house. they left a somewhat dirt house, but given what they did it was to be expected. plaster and drywall both out of a 150 year old house tends to create some dust. because they sealed off the impacted areas it was very well contained. 
i had some billing questions but those were rectified immediately.  also a huge plus! they offer a $250 discount if you mention it. 
hopefully i will not ever have to use them again but if i needed to i would call them first. 
servpro ended up calling me to schedule their visit after calloway had already completed the demo and haul away service!!!
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Me and my wife had recently purchased our home. Shortly after we discovered there was water damage in the basement we didn't know how serious it was until Brian (One of the owners of Basement Armor) came out to inspect. He found the home had concrete steps, which were covered by a wooden deck, and the steps began to sink and created a void to which water was filling our crawl space and eventually making its way into our basement.  (Previous contractors didn't even mention the steps)

The first good thing about Brian and Basement Armor is the price was very affordable for the amount of work he did! We had two other companies come out and the prices they quoted us was unbelievable and their work did not include the French drain in the basement. Brian offered me references and I was able to contact them and even view the work he performed. Everyone I spoke to had nothing but nice things to say and viewing the work he performed had me sold.

The next thing that really stood out was Brian, the owner, was actually in my basement performing the work WITH his guys! This I have never seen. This made me feel at ease about the work being performed, he was approachable and kept me and my wife in the loop about everything going on. Brian made sure the work being performed was to his satisfaction. He even took care of a few things that was not in the contract.

There are so many good things I can say about the work performed by Basement armor. Its the little things that count and Brian takes pride in those little things. While disconnecting my washer and dryer he noticed we had a leak from the kitchen down into the basement. He took care of it for us without charging extra! Other companies would have not even acknowledged there was a leak, let alone fix it with no additional charge. I hope I am making it clear Brian did an outstanding job for us! We are on his list of references and we highly recommend Basement Armor!

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