Get matched with top fire or smoke damage recovery pros in York, PA

"I was very concerned about a repair/restoration issue in my basement. Travis was kind enough to take the time to explain the whole repair process. He was knowledgeable, courteous, and skilled in bringing a resolution to the problem. i am very satisfied with the end result of his work. I will definitely recommend him and his associate's services to others."

"Dorrel Rhodes 118 West Main Street Mount Joy, PA 17552 May 23, 2025 Complete Disaster Services Attn: Management Team Dear Team at Complete Disaster Services, I am writing to express my sincere gratitude for the exceptional steam cleaning service you provided on Friday, May 23, 2025, at my residence located at 118 West Main Street in Mount Joy, PA. Your team’s professionalism, attention to detail, and dedication to delivering outstanding results exceeded my expectations. The carpets in my home had accumulated significant dirt and wear over time, and I was skeptical about how well they could be restored. However, after your thorough steam cleaning, I am amazed at how refreshed and clean they look! Not only did you remove years of embedded grime, but you also approached the job with efficiency and care, ensuring no damage was done to the fibers. Regards Dorrel Rhodes"

"Absolutely recommend this company! Very professional and honest about what you need to mitigate the problem. The owner Ryan is an honest businessman with care and concern of the needs of his customers. I shared his information with my neighbor and she wants him to do her basement as well."

"Bill was very responsive and did a very thorough assessment of the water damage. He provided a detailed estimate for the work at a fair price. My homebuilder agreed to repair the damage and I didn’t need to hire Flood Crew LLC. I would hire Flood Crew LLC in the future if needed."

"Mark tretter Mark Tretter cares its not just a job. He keeps me informed throughout the process."

"I didn't do comparison shopping on the price, I just took advantage of the Big Deal which I thought was a good price. I will say that my carpets are 10 years old and I thought that they came out beautifully for the age of the carpet. They were amazingly responsive. They were prompt, professional, and they provided service over and above my expectations."

"Excellent customer service, always on time, return call on a timely manner, and very professional approach."

"Andy was very helpful in explaining all the issues with the water damage that I had because of a leak in my roof. He checked the amount of mold and the wetness of the walls to make sure he was recommending getting the work done on the proper sections of the house. He was very knowledgeable about the various aspects of water damage and how to properly repair the rotted sections. He also helped remove some insulation that had mold on it for free. I would definitely hire him again for any kind of repair work related to water or fire damage. Andy was very professional and friendly at all times."

"Initial project: Grade B.  Overall went well.  Only reason for a B is that they noted that they were going to put a trench around my laundry sink as a means to prevent damage if it overflowed.  But when they came back to do the job it wasn't done.  Overall I haven't had a drop of water since the install so that is very good.  The rep was Adam.
- !!!! UPDATE 20131125: Spoke to Jeff Johnson GM, he noted that this wouldn't have been an option in the first place as it could pose a local issue (gray water pumped outside the home.

 Warranty: Grade A. Adam (rep) noted to me that no matter where (not through windows or above obviously) water came in (walls or floor) that the warranty would cover it.  Well you don't get the warranty until after the job... and guess what?  Water up from the floors isn't covered.  Not cool.
- !!!! UPDATE 20121125: Spoke to Jeff Johnson GM, he noted that this condition is covered.  My mistake. Grade changed to A.

Basement windows: Grade F.  Called them and had them out to estimate putting in a basement egress as well as the other basement windows.  The rep (Brett) came out, measured, etc.  Then nothing.  I called.  I called.  The customer service team told me on numerous occasions that the "president of the company" was going to call.  He never did.  Eventually, a sub or partner of theirs called me and provided me a quote over the phone (for the egress - the didn't do the other windows).  The quote was blind and didn't take into consideration any of the data that Brett collected during his visit.  This ordeal was a TOTAL waste of my time.
- !!!! UPDATE 20131125: Spoke to Jeff Johnson GM, he noted that this rep is no longer with them and that he should have provided an immediate quote for the windows.  The only time the sub should have called is for the egress... 

Customer service: Grade C.  They provided a mold remediation treatment as part of the basement water proofing.  One of my walls not is showing signs of something.  So I called.  Nothing.  No call back.  Nothing.
I regret going with this company.  I should have bit the bullet and spent the extra $$ to go with their competition.
- !!!! UPDATE 20131125: Spoke to Jeff Johnson GM.  He will be out in 2 days to treat the location and noted he will install a hose into my dehumidifier so that it drains into the system. 
- !!!! UPDATE 20131127: Jeff was out, assessed the situation and provided a clear path to resolution.  I have homework but his team will be out to solve the problem.
- !!!! UPDATE 20140115 Grade changed to C.  Jeff's team corrected the issue to my satisfaction."

"Overall went fine.  Distance (vendor in PA, house in northern NJ) made things a little more difficult in terms of dealing with local permit and inspections.  But owner was responsive.
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