Get matched with top gas piping pros in Gloucester, MA

"Fast, efficient."

"No invoice transparency at Sila Heating, Cooling, Plumbing, and Electrical. I had an appointment on February 16, 2026, to troubleshoot a no-heat issue on the second floor of my home. I was told the repair would be $1,500. Although hesitant, I agreed to proceed because I needed heat. The repair was completed, I paid $1,524.90, and the technician left. I later realized I had not been provided with an invoice, so I called the company directly at 781 438 4114. The person who answered the phone emailed me an invoice. The invoice listed an HVAC diagnostic fee of $69.00, followed by ?HYD 170,? with no price or itemized breakdown provided. I understand that professional services and parts can incur significant costs, it is unreasonable that the part alone could account for the entire charge without any supporting documentation. I respectfully requested a detailed breakdown of the invoice through multiple phone calls and emails; however, the responses I received were dismissive and failed "

"great service "

"Well experienced very helpful very polite and will definitely call back with my plumbing needs. Thank you Eliot and Nick "

"They were excellent "

"woke up at 4 am for work turned on the shower, no hot water, went down to the kitchen, no hot water, went dreading heading to the basement. Yep the water heater was leaking. At least a 6 yr water heater lasted 9. Called around 5:00 am. Got their digital secretary, said a man named John would call, within 15 mins he called, told me to call the office at 7:30, I was waiting until 7:45 (have to give people time to get their coffee and set up their space) Susan called at 7:30. Made an appointment, they would be at my house between 10 am and 12 am. just before 10 am I get a text John is in the hood, 5 mins later John is at the door. Took him and his guy 1 hr to replace my heater. Great Friendly service."

"They did an excellent job replacing our boiler."

"Ray quoted a replacement natural gas steam boiler at a price well under what both Boston Standard and Sila quoted me. Well under meaning close to 20% less. Ray is very responsive by phone and he shows up when he says is going to. Ray had done maintenance on our old boiler prior to this complete replacement. He actually performed maintenance on our old steam boiler, unlike when Boston Standard and Sila did maintenance they would simply turn it on and made sure it fired up. When Ray came and did maintenance after the 4 years we had both Boston Standard and Sila maintain our boiler he disassembled and cleaned out the incoming piping, replaced the glass water tube level, added a skimming drain, skimmed the boiler, etc. The prior 2 companies never did that level of work and it was in bad shape. In addition, not many technicians have knowledge of steam boilers these days even though they are still quite common in New England homes. Back to the new replacement boiler that we just had completed. Ray did a fantastic job on the installation. I really couldn't ask for better service. He was timely and efficient (we had our heat back on the same day), explained everything thoroughly (usually multiple times for my benefit) and has called and come back to check on everything a couple times since the installation. He's really gone above and beyond. We have 1-pipe steam radiators and he understands the intricacy of steam quite well. Ray also did all the plumbing when we had our kitchen renovated. He was our contractor's choice for a plumber (which is how we found Ray) which gave him that extra credibility knowing other professionals use his services. I would not hesitate to use Ray again in the future and recommend him to everyone."

"Stay away $400/h rate. These guys took advantage of our building manager, who didn't know better, and charged him $476 to REPLACE (not install) the kitchen faucet. The technician was there for a little bit over an hour."

"Started off feeling positive. Ended feeling RIPPED OFF. I hired these guys again because the field technicians are great guys and they do quality work. They've helped me out of a bind in the past. Communication from the front office was frustratingly slow - dragging the project out for weeks. They gave me a quote, which I agreed to not knowing anything about plumbing or radiators. During the process I did some research about how much the radiators cost, plus spoke with other local plumbers about what a job like this should cost in labor. I estimate if was overcharged by several hundred dollars. I did sign the initial agreement however, so I paid my final bill. The work was done well in the end, but I'll never hire them again. Lesson learned - do your homework!"