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"Easy to work with and quick response. Very pleasant and professional"

"Overall we were satisfied with the quality of the job but we did run into some issues. Sam said it would take 2 days to complete but it ended up taking 6 full days. Unfortunately I had to use a lot more vacation to be home for this than I anticipated. We ran into some issues with the sub-contractors. One guy got nothing done the day he was there and then never showed up the next day. To Sam's credit, he called in another framer and the work was started as soon as possible. The quality was decent but we ended up having to fix some spots ourselves and add some extra framing to make the areas aesthetically pleasing. The crew members were all polite and cleaned up after themselves, which I always appreciate. Sam is very easy to work with and very professional. He takes his business seriously and has high expectations of his crew. Despite the issues we encountered we were still happy with the work and the price."

"Fair & Square was excellent. We had a very large scope which included repainting the entire interior, rip out and rebuild of the kitchen and three bathrooms, and removal of several half-walls. The work was done to high quality and any problems were quickly addressed. The Fair & Square approach includes a project manager to do all of the coordination and planning so there's a 1-stop shop. They are not so big that they're inflexible and not so small that you feel there will be a lot of unpredictability. Also we found Fair & Square to be very adaptable to the level of cost that we wanted to have, and not either locked into being high end or budget. We were very pleased with the detail and accuracy of the cost and schedule estimate, including use of a contingency. This provided a level of predictability that we've rarely seen in this kind of major work scope. There are specific contacts in their office to help with selection and procurement of materials and with follow up warranty service. Both are very convenient and responsive. The use of a project manager and the additional staff does add some expense however it pays off in quality, predictability, and responsiveness. Toward the end there were a couple of problems where we had to reach out to the owner (Mike Otto) for help and he was very responsive and helpful. Overall a great experience and we highly recommend Fair & Square for your home renovation."

"I think the finishing around the window could've been a little bit nicer. Our basement isn't really finished. It still the brick wall, cement wall.It just seems like it could've been finished off more than it was. They were quick. I didn't see a lot of debris or anything. I know sawing through cement can be messy but they seemed to be very clean and efficient. They were out here pretty quick. We checked around and they were very reasonable."

"Carlos was very professional. He showed up for estimate on time. Answered all of my questions displaying his knowledge. They were reasonably priced. The crew was friendly and courteous. I would recommend them to anyone."

"Bob was very helpful and responded very quickly. Explained how the remodeling would be done. Seemed very honest. I would have hired but husband didn’t want garage changed."

"They did a great job and it was done quickly. Would definitely hire again."

"

Vitaly (owner) came to my house to see what needed to be done and to offer suggestions.  He was polite and professional.

Viktor came to work on time a few days later to start the demolition. The dumpster was not there the first day so he came back the next day to start. No problem.  Viktor and his helper worked very hard to demolish  the bathroom.  They cleaned up each day before they left.

There was some mold on an adjacent bedroom wall , which was not surprising, since the some of the old bathroom shower tiles were missing.  Vitaly thought that we could find some kind of a solution to get rid of the mold, but  none of the stores had a powerful enough formula to do the job right.  After a  few days, I decided it was best to have that wall removed completely.   Vitaly asked Viktor to give a bid to remove the bedroom wall.  Viktor did not want to take on that job.  Vitaly then gave me a name of a contractor who specializes in mold removal.  I hired that company and in about another week, the mold wall was carefully removed and replaced with another bedroom wall. 

Before the bedroom mold wall was removed, Viktor installed an outside vent cap for the bathroom fan.   There is a small section of roof (approx. 18 inches) with a pitch extending from the side of the house above the bathroom ceiling where the vent roof cap could be placed.

 Viktor installed  a vent cap, but it was the wrong type.  He installed a wall vent cap, not a roof vent cap.  Also, the vent was installed over the shingles and flashing, instead of under them. If left as is, wind and rain  would be able to come into the exhaust pipe or leak under the shingles and enter the bath fan/house.  I notified Vitaly about it.  He called me back and said that they would fix it.  He said that Viktor told him that he had installed that type of vent before.   I said to Vitally that I would remove it and install a new, correct type of vent.

After the bedroom wall was replaced, I decided  that I did not want to use Vitaly's services any more.  I called Viatly and talked to him about the situation and my decision.  He was very polite and listened to what I had to say.  We agreed that it was best to settle on the charges I owed him and move on.    

 I've called Angie's List a few times, since, to talk about the situation.    One of the things that I found from the Angie's List Representative was that Vitaly's company had already been paid by Angie's List.  This surprised me, since I thought a contractor would get paid for a Big Deal only AFTER the work had been done.

  At this point, I want to be sure that Vitaly's company gets paid for the work they did. (they have been paid, amount is unknown) 

  Also, I would like to get a refund for $3700.00     I feel that I owe Vitaly $1300.00 for the work his company did.   My figure includes an adjustment for replacing the bath fan vent and for the extra 5 days the dumpster sat in my yard.

I would appreciate a resolution to this situation so that all 3 parties can move on.  Thank you. 

"

"Great work, amazing results, whenever I expressed a concern, they stopped to listen, and immediately fixed the issue. Would 100% hire again and I recommend them to all of my friends!"

"John and Randy are very easy to work with. Extremely responsive, very professional, and very thorough. Their pricing was very competitive and the quality of the work was very good. Would definitely hire again."