Get matched with top water treatment pros in Gurnee, IL

"Good customer service!!!! I called them Christmas eve because our water softener gave up. Chris answered right away and walk me through so we can have our water back. Really appreciate the quick response and the work they’ve done. Very thorough and detailed explaining the issues we had and gave us tips on how to care for the new system they installed. Worked with us also paying for the whole system."

"I just won a beautiful water heater from Legendary Service, and they were amazing. The installation was quick, easy, and clean. The owners came down personally to make sure everything went smoothly. Very nice people and I would definitely go to them for all my plumbing and heating needs!"

"I found this to be the perfect customer service experience! Joe was professional, friendly and informative. He quickly diagnosed my problem and immediately fixed it. Fortunatley it wasn't a big issue but rather a couple of small issues. He also carried in ten 40 bags of salt for me. He explained some features and showed me how to manually recharge the softener just in case it ever needs it. I HIGHLY recommend Water Specialties Group. this is how a service call should be done."

"Everyone from the sales person to installers were great. I love our new HVAC system!"

"The salemam put on an hour presentation so that I could see my bad water verses the filtered water. He was patient with me and most importantly he didn t act as if he was wasting his time and assume that I couldn t pay for the system. The system works great and I saw a difference immediately. The system was installed neatly and I although I initially inquired about the water system for bathing and washing only; I also purchased the reverse osmosis system for drinking water. They are pricey though."

"Danny D, Jerry, and Adam, y’all are stuck with me as a client lol. They provided excellent service, funny, kind, accommodating and explained all that they were doing and all of our goals in maintaining my plumbing. They went above and beyond and I know in the future this is my go to team for our plumbing needs. They showed up last year and this year and just taught me so much in maintaining my home system and their expertise!!!"

"There was a delay in removing the water softener due to Covid but after 4 months in hiring a handyman, it was resolved and they came out to recheck the softener to make sure it was working properly. Excellent water softener and free service on it for two years."

"I thought I wanted a reverse osmosis whole house water filtration system. the thing I do not like about that is it wastes a lot of water and takes out everything including the minerals. I also have very limited space to install it in. mark installed a whole house water filtration system that is the next best thing to reverse osmosis and was able to install a second filter that needs to be changed out yearly but gets rid of bad stuff the big unit did not. it will remove ninety eight percent of all the bad stuff I do not want in my water. he came out soon after I asked for an estimate and sent the quote right away and was able to install it within days of that so very fast. no more strong chlorine smell and water pressure is normal. sorry to say I had a closer look at the way it was installed and saw they used pvc plastic pipe leading from my incoming water meter to the water filtration system and from the system to my incoming water line. I thought pvc is only supposed to be used for drainage so they did not do the job up to code that i am familiar with. I bought a water filtration system because I am concerned about toxins in the water not to have more toxins added cancerous nonetheless with pvc pipe bringing the filtered water into my house for usage. very disappointed. just contacted mark to have him use copper instead of plastic. he came back and switched out the plastic for copper. mark is good with customer service. i am still waiting for water test results. i would like to know the difference between before and after installing the system for my water quality to know if it was worth getting it or not. i would like to know how much difference it makes. no idea how long it takes to get those water tests results...really want to see a significant difference i am hoping for."

"The service itself went well. The technician was on time and friendly. The price was ridiculous. They charged me $500 to change some filters and clean and inspect a system they installed. There was a leak in the system they installed, so they fixed that. The technician was at my house for a little over an hour. Even if they charge $150 for labor, that means the filters were $350?!? no way. Every time they come to my house they try to hard sell me on a new water softener. I know it's old, but it works fine. They've been trying to sell me a new one for 8 years! I'll buy a new one when this one quits working. They constantly threaten that it's going to break and cause water to leak and backup. Stop with the hard sell. It seems like they have a monopoly on the market in the northwest burbs. They know this and jack up the prices accordingly."

"Robert was fantastic and went above and beyond for us and our son with eczema.  Robert tested and explained just what was truly in our water which I never knew for 35 years.  We've only had it installed for a week but I can already see a difference in the water quality 1,000% and especially while giving the kids a bath.  I would recommend Titan Waters to anyone that does not have pure water in their house.
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