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"The repair was made.  Sean, the service tech was courteous and professional and obviously knew what he was doing. He replaced the circuit board which took less than 1/2 hour and for that I was charged $597.00. Thinking that the circuit board was pricey (Sean, the service tech indicated so), I thought the repair bill of $597 was reasonable.  Only after calling some stores (the next day) and finding out a circuit board cost $125 did I realize I got ripped off. Controlling Systems labor charge for 1/2 hour work amounted to $472. I called the owner/guy in charge to request a refund for part of the labor charge. (I really didn't expect to receive anything) Not only did this person(whose name I wished I remembered, I would state it here) not want to hear my complaint, he hung up on me because he knew he ripped me off. He was rude and didn't want to hear my complaint. He obviously didn't want to hear anything I had to say, only stating that I agreed to the repair charge beforehand. To that he's correct, I did agree to the charge but when I asked Sean what was the cost of the circuit board, he said  $250-300. Now I know parts are marked up when purchased through a company such as CS but I still believe this company took advantage of me. ( and probably hundreds of others out there). Controlling Systems did not provide parts cost, labor costs, etc in their estimate which they used to (I had used them 3 years ago, but I won't ever use them again) Future potential customers take heed: I WOULD ALWAYS REQUEST THE ESTIMATE REPAIR BILL BE BROKEN DOWN to parts cost, labor cost, etc. And if they tell you they can't provide that, that's a good sign you're being overcharged.
Normally I am careful about negotiating and reading the fine print, etc. but this day I was distracted and the temperature was in the teens. I wanted the furnace fixed and I didn't have time to get estimates. Also if I hadn't  used Controlling Systems I would have been charged the $100 diagnostic(service) charge. Lastly, Sean intially quoted me $700. When I told him I was going to get other estimates, he lowered the estimate to $597.
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"Hands down Jimmy is the best plumber we've ever had do work for us. He did a great job on getting the plumbing done on our new vanities and shower last year, and yesterday he and Tyson did a great job on clearing a floor drain, replacing the hot water heater, cleaning up pipe set ups, figuring out a spigot leak on the patio and getting us ready for our new fridge install if we do get an ice maker. We will definitely use Jim Needham Plumbing again and again!"

"The technician is very patient explaining why I need to replace both air conditioner and furnace."

We provide complete HVAC solutions for both residential and commercial projects throughout Denver and all of Colorado.\n\nWe specialize in the installation, maintenance, and repair of:\n✔ Central air conditioning systems\n✔ Mini split systems\n✔ Furnaces (heating systems)\n✔ Full HVAC systems\n\nOur team is committed to delivering accurate diagnostics, efficient solutions, and high-quality workmanship on every job. Whether it’s a small residential service or a large commercial project, we have the experience and capability to get the job done right the first time.\n\nWe focus on comfort, energy efficiency, and long-term system performance, adapting every installation to meet Colorado’s climate demands.\n\n✔ Residential & Commercial Work\n✔ Reliable and Professional Service\n✔ Fast and Efficient Response\n\n📍 Serving Denver and all of Colorado\n📞 Free estimates available\n

"Replaced, Only dealt with them over the phone. My renter said the service man was very nice. Everything went very easily."

"I was able to get an appointment at my convenience, and James arrived right on time.  He explained to me what the problem was and stated it might take a day or two to get the part.  He also explained the part would be quite expensive because the replacement had been retooled with metal instead of plastic.  He also showed me that I could use the dishwasher without that part being replaced.  I chose to replace the part.  A short time later, he called to tell me he had found the part locally and could come by the house again right then to replace it.  I liked his honesty and the extra effort he made to get the part and replace it in the same day.
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"Technician diagnosed a bad capacitor; replaced it, cleaned the coils, checked the efficiency of the outdoor unit provided helpful maintenance/cleaning tips that will extend the life of the compressor."

"n/a Work was never scheduled. Presently deciding on when and which HVAC system to replace before cleaning ducts."

"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"I really appreciate the fast friendly service this company provides. There was a simple fix to my good old AC unit and instead of trying to sell me on replacing it they pointed out the problem and performed a routine checkup for a reasonable price. GREAT JOB!!!"