Get matched with top heat pump repair or service pros in Ashburn, VA

"Mr. ESCOBAR came out to do routine maintenance on my heat pump. It turned out that I was low on Freon. Since this turned out to be a repair project, I had to call the Home Warranty Co. Mr. ESCOBAR was very polite and understanding."

"Very Knowledgeable! Isolated the problem in less than five minutes. Extensive Heat Pump Expertise."

"We just purchased our home that had a new hvac system installed. But once we moved in we struggled with keeping warm & were using space heaters in addition to the heating system. We had several estimates. ARS sent Matthew to check out our system & why it was not working properly, who was amazing & very professional. He gave us a clear & understandable explanation why it was not working properly & our options for the system. We opted to have a Comfort Care coordinator, Brandon, come out to give us different options for repair & replacement. We opted to replace the whole system because there were some major issues that really needed to be addressed & fixed. When the installers arrived, there was some misunderstandings & miscommunications & both Matthew & Brandon went above to help clear those up immediately!! So far we are so please, not only with our HVAC choice, the company, & the care we were given by both Matthew & Brandon!! We definitely recommend them for your HVAC needs!!"

"The technician arrived in a timely manner. He was professional and very competent throughout the tedious work on my AC unit and fan motor. I have used Polar Bear for a number of years on all of my properties and would highly recommend them to anyone with heating or A/C repairs. They are fantastic!"

"Technicians were on time and very courteous.  They thoroughly inspected and cleaned my 15 yr old air conditioner and changed my air filter as advertised.  Although they indicated that the system was nearing the end of its life due to high readings for volts, and strain on the motor, etc., they did not pressure me to unnecessarily replace parts at this time.  They did provide me with a few options for repairing or replacing the system in the future should it fail, all without the high pressure attempt to sell me more than I need at the moment (something I hate). I would definitely recommend both the company and technicians to others."

"Kamal diagnosed and completely repaired a failure with our upstairs ac/heat pump that was having high/low stage lockouts. Neither the ac or heat pump was working. He replaced the compressor which had died, replaced the TX valve in the attic, which was installed incorrectly by the original installer, flushed the line and checked for leaks, etc. In a quick turnaround time. Kamal communicated every step of his repair and was very honest and responsive. Everything is now working perfectly. This is a complicated system to repair, and the expertise, timeliness and the VERY fair price Kamal gave to us made it a First Class job. Great work!"

"Very well. Technician, John, was patient and thorough as he cleaned and took readings of the systems. He took the time to walk me through the maintenance and care that I need to take care of the Heating and water heater systems of my newly acquired condo in Fairfax County Virginia."

"Overall McCrea did a good job with my Sept 23, 2019, HVAC installation. The POSITIVES significantly outweigh the negatives: · They had the best price out of 6 proposals. · They agreed to add an additional HVAC return to the basement free of charge ($250). · They leveled my second old existing heat pump without asking...free of charge…I really liked that. · They told me that Fairfax county does a free inspection upon request. I’ve never had an installer tell me this…it is not in their interest to do so. The county inspection was primarily electrical but it was good to have even that independently reviewed. · They responded within 2 hours after I called about an installation problem. It turned out a condensate PVC pipe was installed wrong and tripped a cutoff switch. Everyone makes mistakes. I give them credit on this one because they responded quickly and repaired it quickly. · I requested a Trane and NATE certified installer and McCrea sent out Greg Dworchak who, along with 2 others did an excellent job. They were competent and friendly and answered all my questions very well. One NEGATIVE: · I liked the first sales person (Kris Kimmmel) who gave the initial proposal...very professional and friendly. My only concern was that he went on vacation and the follow up was slow. He did tell me he would be on vacation with limited email access. I emailed my intention to move forward on the proposal by the required date but the response was too late to get the significant Trane rebate. Weeks later I received a call from another representative (Chris Aiani) and he provided an acceptable proposal although it was a lower SEER unit (XR14) instead of the XR16i I originally wanted. Chris apologized to me about this and said they were re-organizing to provide more sales support and that this should not happen again."

"It was a superb experience. From the visit by Bruce the sales representative to the installation day to the follow-up from Petro, every single person we interacted with was helpful and professional. When Bruce arrived to do the assessment, we spent time going over the heating needs in the house. After a thorough inspection and measurement of the house, we sat down. He showed me a few options, all of which were going to provide good service. I ordered a unit at the end of that meeting. The installation day was just terrific- the entire work crew that showed up were everything I would hope to find: Upbeat, informative, hard-working, focused. The job was finished before end of day as promised. The heater room is now immaculate, with new piping and a new heater. It was like watching a pit crew at a NASCAR race. Everyone had their tasks, they moved carefully but quickly. The materials were all laid out in order, etc. Just a totally professional approach to their work. The crew boss answered any questions I had. The follow-up for a normal inspection of the furnace chimney was scheduled the day after the installation. I’ve gotten calls to insure we are satisfied with the work. Satisfied barely covers it- I am pleased to write this kind of review. Without hesitation I will recommend Petro to friends and family throughout the Philly area. Peter A. Elkins Park"

"I discovered my heat pump fan not working on a Saturday after midnight. I sent in a request to homeadvisor and this company responded at 7:30am Sumday with tech availability the same day. They came out and found the problem right away. Their prices are very reasonable especially since it was the weekend. I would highly recommend them for all your heating and air conditioning needs. I will be keeping their info handy for future needs."