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"The installation went well. They put in a smaller unit after checking our square footage and insulation rating in attic and the type of windows we have installed. They said our current unit was larger than what was needed and keeping the same size would end up causing the unit to recycling more (cut on/off), thus causing more wear and tear on unit and electrical costs.  It was our choice as to what size we wanted installed. We went with smaller unit and it works great and saved us $$$ by going down in size.. We were also told if we are not satisfied with the unit within one year, we could change it out for the larger unit.  We had some issues with the cleanup (this was a new crew). I called and they sent a supervisor out and the mess was cleaned up. He also checked the work that was done on the installation.  After having the unit for several weeks they did an follow up call to check to make sure the unit was working properly for us and inspect the unit. Great having the follow up and customer service. This is a great company with excellent service and also looking at saving money for the customer.
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"Thomas was excellent about responding to our request for an HVAC system bid, and when chosen, they were able to schedule our installation within a couple of days. They asked our needs and made recommendations for the right equipment for our home. The crew was efficient, polite, and neat. I could not ask for more!"

"Butch called back right away. Came out in a timely fashion. Got one unit working. Then he said the main board was malfunctioning on the downstairs unit and would have to be replaced. It would cost 1200 or 1300. But if we spent a little extra on a service contract he would wave the trip fee and it would be 1100 something. Okay. We did that. It was too late for him to get the board that day so he came out the next day to install the board. But the unit still didn't come on. He said the thermostat was bad and it would we 300 to 500 to replace the thermostat depending on what we wanted. My husband told him we could do that ourselves. Just by pass it and get the unit working. Then he came down and said that the blower motor was out and it would be 1800 to replace the blower motor or 2400 to just replace the whole unit and then we'd be under warranty again. I told them I wanted a second opinion before we did that. I called Ed & Sons they came out, confirmed that we did need a new thermostat. And said they could rebuild the blower motor for around 100$. I ordered two new thermostats for 300 for both of them and my husband installed the thermostats. The work they did was fine. But I felt like they were more of the school of let's just replace parts until it works or we can sell them a new unit. Rather than what can we fix."

"The reason for the 4 rating and not a 5 is the sales part of the experiences not the technicians and the work done. Larry was the technician for my water heater. I have previously written a review for the AC installment. Larry is amazing. He has a lot of experience but what impressed me more was the fact he was totally honest & cared about my experience as the consumer. I was actually told by one of the salesman that Daniel’s prices are higher than other companies. He was correct. They seem to want to immediately try to sell a new replacement without considering the customers situation. My water heater is only 15 months old but I clearly got a ‘lemon’ and it took 3 major parts to be replaced before it was fixed. The parts were still covered by the manufacturer warranty but the labor was not. After several trips it was fixed and from my conversations with the salesperson I felt he was pushing for me to purchase a new water heater and not really understanding of the fact that I had just replaced my AC and my water heater was only 15 months old. In the end, Larry, the technician, did the right thing. It has been a week now and my water heater is working fine. I appreciate honesty more than anything when dealing with these things. I feel like I got it but it took some extra pushing on my part and a technician who stood by what he said. The owner or rep of owner replied to my previous review on the Daniel’s site. I hope this review gives him the answer to why I have not given 5 stars for either review."

Small and honest company that offers service for hvac residential and light commercial businesses. Hvac installation, repairs, heat pumps, electric furnace, gas furnace.

"Refrigerant added. Provided recommendations for alternatives."

"Small coolant check in 11 year old AC unit which will be need to be replaced. The coolant was low but the price of Freon is expensive. The coupon from Angie's list included 2 units or lbs of coolant which we neither asked for nor received from the tech. Will definitely use this company for future needs."

"Technician arrived within the time quoted by scheduler. Completed assessment. Gave report and explained issues well. Gave options on whether to repair or replace system. Searched for available discounts and assisted with financing. Very professional yet personable. New efficient system to be installed very next day! Altogether, excellent service."

"We had lived in our new home a few months and knew we needed to have a water softener installed.  We had met this company at a home show and they took our information.  Expecting to be overwhelmed by phone calls from all the water softener companies we met at the home show, this company was the only one to make a sales call.  After doing my preliminary review of all the companies I felt comfortable with scheduling a home demonstration.

The salesman they sent to our home was somewhat new but extremely knowledgeable, friendly, and professional.  Bo answered all of our questions, and made us feel comfortable with moving forward with the installation.  We were not able to purchase the system right away and asked Bo to please call us back in 6 months, as we did not want to finance this purchase.  He took our information, and called us back exactly 6 months later, returned to our home and completed the sale.  He was also able to schedule the installation for the next business day.

The installer showed up to our home exactly as scheduled and performed the installation in a timely and professional manner.  Bo also, returned to help with the installation.  There were no problems with the installation and we were comfortable with operation of the water softener and the reverse osmosis.

We purchased the Hydronex water softener system, and the Micromax 6000 reverse osmosis.  We have only had the system for a couple of days, but I am extremely happy with this purchase, and the entire ProStar team.  We are happy to part of the ProStar family and look forward to continuing our business with them.

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"Everything went smoothly up until I had a ceiling leak and we found that the condensation line to the other unit was broken during the installation. It was not carelessness but a poor design by the builder of the home. Anyway, they agreed to fix it and the damage it caused, without any need for me to make a lot of noise. My only complaint was that the repair was long and drawn out taking 4 or 5 visits to complete and the repairman was good but never came on schedule."