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"went very well. Water heater spewed brown water for a week but that's the water heater's problem or my pipes, I guess, not the installers."

"Paul did excellent work on replacing our pressure tank. Also, redid plumbing pipes by water heater."

"Good and Bad. I had decided to replace my front porch light fixture and replace and repair the light fixture on on outdoor pole in my back yard. I also wanted to repair or replace my front doorbell. This was right at the start of the shutdowns due to COVID-19 so I was having a lot of trouble even finding someone willing to come to my home. I also was starting to work from home for the first time when I scheduled service. My appointment was on May 7th. Joe, the technician that came out arrived on time and was friendly and professional. I explained what I needed and had already purchased the light fixtures, solar monitor for the light pole and a doorbell and chime. Joe looked over everything and determined that it would be too difficult and costly to repair the original doorbell and I decided to purchase a Honeywell Plug-In wireless doorbell from him. Joe gave me three quotes for the work I needed. The lowest quote was $861.00 and the other two quotes were in the range of $1,200 to $1,500 dollars. I owed Joe a $60.00 fee just for coming out to give me a quote and with my anxiety over the virus and working from home and the trouble with getting anyone to come out I decided to have him do the work. While doing the work Joe also sold me a can (for $100.00) for the porch light fixture. The work took around 2 hrs and my bill was $961.00. I knew that I paid too much for the repair but I wasn't sure how much I was overcharged. I did call the company and was given a $25.00 credit that I qualified for but forgot to ask for during the visit. I've checked online and the doorbell I purchased sells for around $50 before markup. I also recently worked with a company called Handy.com and when I asked them for a quote for the same work (not including doorbell) I was quoted $141.00 for the work which they expected would take 2 hrs. Randy's did good work for me but I know I was severely overcharged for this repair. I know that I cannot afford to hire them again without a better breakdown and explanation of their pricing."

Welcome to Northern Benjamin Franklin Plumbing! Locally owned and operated with over 30+ years of experience in the industry! We take pride in the quality of our work and customer satisfaction we give each and every customer! We are known to pay exquisite attention to detail, while making customer satisfaction our top priority. Call us today to learn more about how we can help you!\n

"Excellent service! They responded quickly, diagnosed the issue right away. My drains are running perfectly again. Highly recommend!"

"Called and made an appointment. The plumber, Lee, showed up as scheduled. We discovered that the shut-off valve for the water to our condo unit was in another owner's unit. That owner was not home, so we had to reschedule the appointment.
I rescheduled the appointment and was told the plumber would arrive at 8:00 a.m., the first appointment for the day. On the day, the plumber did not show up at 8:00. I ended up calling to see why the plumber had not arrived. I was told that another plumber was out that day, which had thrown the schedule off. (I realize these things happen. I do wish they had called to tell me there would be a delay as the water had been shut off for three units and was keeping another unit owner--in whose unit the main shut off valve was--from going to work.)
When Lee arrived, he apologized for the delay. He replaced the shut-off valve and installed the new fill valve, which stopped the toilet from running. He also lowered the fill water level to save water. Lee cleaned up any mess made by the work and was clear at explaining what had been done and about how to use the shut-off valve in a way that could help it last longer (e.g. not turning it too far or too tightly when turning it off.) Lee explained that I was being charged for the 15 minutes from the first call (when we could not shut off the main water line to our unit) plus labor and parts for this work. (There was an apprentice with Lee both times who was very friendly and professional.)
A few hours after Lee left, the toilet began running again. I could not get it to stop, so I called and got an appointment for a time when I could be home a few days later. For this third visit, Jeff was the plumber. He replaced an O-seal on the flush valve with an extra I had on hand. He also removed some debris from the toilet tank that he thought might be interfering with the seal. He also adjusted the water fill level, which added more pressure to the flush valve, which stopped the toilet from running. He did not charge us for this call, since he was adjusting work done earlier.
Though it was a bit convoluted, we still appreciate the work done. We appreciated the idea of using less water with each flush, and appreciated the "learning" that the water needs to be a certain level to keep the flush valve from running.
Lynn, the receptionist with whom I dealt through all of this was friendly and helpful.
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"I called a few plumbing companies on Angie's List for a rough estimate of the repair cost. A few gave quotes for replacing both the flush valve and the flapper fill valve. A few said they did not do quotes over the phone. Which I understood. After talking to a few of the plumbing companies, I chose Dave Kerr, owner of Twin City Pipeworks. Dave came out and replaced the flush valve gasket. He said the flapper fill valve was still good unless I wanted it replaced he could do that. I stayed with the flapper valve I had. Dave also checked my other toilet and my water meter. Everything was good there. Twin City Pipeworks also offered a $25 coupon for Angie's List members that I used. I was very happy with Dave's service, the cost, his promptness, honesty and cleanliness. I highly recommend Twin City Pipeworks and Dave Kerr, the owner!"

"Bob does an excellend job. We first used him several weeks ago, as we needed a new water heater. He made sure we were only w/o hot water for less than a day. He delivered a new unit and stayed late into the evening to install. We just had him out again for a toilet repair. All was taken care of in a timely manner. Will call him again if we need a plumber!"

"Service Today replaced our water heater for a new model, did so professionally and without any issues. We were happy with the service and would use them again."

"They know their stuff. They are the first company that I call for any major appliance repair."