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"My old boiler died. Got a new combi boiler/hot water heater installed a few days later. Installation took a day - the crew showed up on time, removed the old equipment and cleaned everything up after installing the new boiler."

"Topic is a home water supply Shallow Well which operates with a shallow well jet pump + pressure tank installed in the basement. I had been collecting parts over the summer, as I knew the original to house jet pump would go out soon some day and with covid parts are hard to get quick, so started collecting ahead of time. Glad I did as the pump started leaking, from the housing. Replacement needed. Not an emergency but time to get it replaced. Was a ticking clock as it also looked like the pump was twisting putting stress on piping as original owner did not mount it and other fittings had large amounts of corrosion on them. I supplied these parts for the job: new 1hp jet pump, 44 Gal. pressure tank with T package, water filter housing, brass fittings, brass check valve, brass ball valves, 1" copper pipe and some copper fitting, and 2x10 pressure treated board to mount the pump/board to the floor with concrete anchors. Called up Sila on 10/14, master plumber Dave was available on 10/16 to come quote the job of installing what I supplied and misc. parts still needed. Talked with me and received my requests for specific design wants and he supplied his opinions & additional ideas and other options like wall mounting of water filter, sensor shutoff option and different water filter all together and we worked out the plan, did not do the different filter or sensor though. Talked about brass pipe and fittings at the pump up to the pressure tank and we agreed what I had purchased was good and would last a lifetime, vs copper all the way which would still last a long time. Quoted $2800 with water filter bypassing and $2600 without the water filter bypassing. Job was scheduled for 10/22. Quote was high level line item as listed here. Came a bit late on 10/14, due to an emergency call, no big deal Dave called to let me know. Was on time for installation on 10/22, 7:30am. Two workers on Job (Dave + 1, sorry I’m horrible with names +1 was an electrician and was helping Dave) Job took ~ 8 hours to finish. What was not able to be completed: Was not able to replace old original check valve. Well started to suck air when old was started to be removed, confirming there is no foot valve on the line or a broken one, so old check valve was kept. Concern was not being able to recover from air going down the well pipe causing priming issues. At this point the job would require a well expert and was not able to be replaced by Sila. What part of job was mis-understood: Mounting of jet pump to board/floor. Ended up missing the concrete anchors to start and installing after the fact with a different method. Made it more difficult to mount the pump and did scratch the rust proof paint. But it got done. Nice and sturdy. What was complicated on the job: Something that should have not been an issue at all went wrong. I had purchased 1” brass unions. There were two unions installed. One was found to be causing leaks during the initial job installation. This caused extra rework during the initial job. After job completion and area dried with a fan, it was found that both unions were leaking. The original one that had issues in the initial job and the 2nd one. One is pre pump and one is post pump. Called Sila office on 10/23 and told them what was happening, Dave’s earliest availability to come back was was 10/26. He was on time on 10/26. Dave stated that 1 union was giving trouble and replaced it with one spare that I had also purchased. When looking at the 2nd union again he was not able to get it to seal and he made the call and changed the design to direct copper connection and no union, I did not object as at this point just wanted the job done. No More leaks on that location, but also no ability to easily break the connection for future maintenance. When left no leaks. However, after using water for a while the 1st union started leaking again. Texted Dave direct with a picture and said he could return on 10/28 and I requested him to bring a union from his supply. Arrived when he could with ~ 1hr notice and replaced the union with one of his. When looking closer at the issue unions that I had purchased it was found they were cracking. Summary: I’m a novice in pluming, reason for calling Sila. I wish Dave would have noticed the poor part / crack issue and replaced unions from his stock on day 1. I was trying to save time by collecting parts over time and ended up causing issues. Dave knew he was working with brass and seems like he did not have backup stock on site incase of issues. Wish he did as I’d have two unions… and he would not have had to come back twice to repair the leaks. The call was made to not use the brass ball valves I purchased so it was clear that my parts were recommended to use but not absolute. Overall Dave and team did a great job, it’s clean, organized, valves and drain spickets installed nice and logically, filter is at good height, job completed like I asked and planned with Dave, except for the above jet pump mounting, union issue and check valve replacement discussion above here. Dave and team was professional and focused to get the job done. Thanks Dave for your hard work. Reason for Rating: I am giving this job an A rating based on the end result, Sila stood by the workmanship and resolved the issues that arose. That is a sign of a great company. If I would not have supplied the couplers that issue would not have happened ultimately and the check valve & well priming issue was just out of reach and would have required a well specialist to complete. The pump mounting was probably just lost in the large amount of details we had discussed, again it is mounted sturdy."

"Best customer service and technicians. Stephanie, Lead Installation Coordinator, acts promptly in scheduling and keeps customers informed of updates. Ryan, Installation Technician, has been exceptionally knowledgeable in resolving both heating and air conditioning issues. Highly recommend Palmer Gas & Oil Nancy R"

"We could not have been more pleased. We needed to replace our first floor AC, which is a split-type ductless system, about 17 years old. We had an idea of what the cost would be from an online site: [*** Link removed ***] We got 4 bids, 3 from A rated Angie's List contractors to install a Mitsubishi system (top of the line). Except for one, which was off the charts, the bids weren't that far apart. While Unique was not the lowest bid, we chose them for three reasons: (1) Jason (their rep) was the most savvy about the Mass Save and Mass CEC Air Source rebates, which were quite significant (he handled all the rebate paperwork for us); (2) Unique was able to do the job in a week; and (3) Unique included all the electric work into the total bid (rewiring was required). The installation team (John and Quinn) was excellent. It took them a day and half, They were quiet, neat, professional, highly respectful of our homes and proud of their work. We had worried that they would have to remove wooden ductwork which had been recently painted, but they managed to snake the new hoses through the existing ductwork without disturbing anything. Unique had an electrical contractor on site who replaced the breakers on our electrical panel, installed a higher capacity wire from the panel to the AC system, and replaced the cutoff switch on the outside. We were quite pleased with Unique's work, and would definitely recommend them to others."

Live Your Most Comfortable Life with a Company You Trust.\nWe offer Same Day Service and Next Day Installation!\n\nSila has been the center of delighting homeowners since 1989, with our team of engineers, certified technicians, and system designers that are proud to deliver the highest level of expertise in the HVAC industry. Whether it?s a repair, replacement, installation, or service, we have an unwavering commitment to keeping you and your family comfortable and safe ? season after season.\nWe guarantee satisfaction and are proud to have earned over 7,000 ?A? ratings on Angie?s List and its prestigious Super Service Award!

"They first came out to do a routine check and informed us of what we should / needed to do to have our fire place perform better. The quote they provided was very reasonable. We decided to install a rain cap after the sweep and getting an appointment was very easy. The technician arrived early and completed the work quickly."

"New faucet has been installed an inch or so too far outside. The two securing screws could be driven into the wood by a few turns only."

"From the first visit to estimate the project, to the final visit to wrap up any questions, issues or concerns, the Walley's team really delivered! Our request was for an oil furnace replacement. In addition, Walley's was able to add central A/C with some modifications to our existing return ducting. The work was completed, to our amazement, in a single day! Everyone, from the office team to the on-site crew, were very thorough and efficient. The email/phone communications back and forth was outstanding! We always had the comfort of knowing that if we had a question or concern, it would be delt with in a professional manner. In our past experience with hiring companies to work on our home, many times, we wouldn't even get a call back! Walley's went out of their way to satisfy our wishes and needs. We were very impressed with the overall experience with Walley's and we would highly recommend them to any of our friends who needed HVAC services!"

"After 8 years, I am in the process of moving out of a house with a large basement to a smaller apartment, with less storage. The size of the basement gave me permission, unfortunately, to pile stuff willy nilly and to store items that I should have discarded. I can only handle the sorting and discarding in pieces. Stephen has been great about understanding my need for him to make multiple trips. I am in awe of his willingness and ability to find the right home for items that can be refurbished or recycled."

"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."