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"Yes, replacement part installed within 1 week by Integraty, Rehoboth, Del."

"My heat pump which had been installed 2 years ago by FH Furr suddenly stopped working Sunday afternoon. With the heat warnings in effect, I knew I needed help, FAST! Blair arrived this morning abd diagnosed the issue and replaced the condensation pump. These new "smart" systems have more brains than some humans!! When the pump failed, it shut down the entire system. However, Blair had the old school know-how and work ethic to get my system back online and back to normal. I have seen a nice change in technicians in the last 2 years and am always pleased to have them come out and fix any issues I may have. Keep up the good work!!"

"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

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A neighbor called us in Pittsburgh about our heat pump compressor that was running constantly.  We sent him a key to our house.  He reset the furnace and the heat came on.  On our next visit we selected Ocean Breeze Htg and Air from Angies List to look at our system.  Charles came as agreed.  He found a capacitor that was not working, replaced it, and inspected the rest of the system.  Our heat is working fine now.  He will return in the spring to inspect the air conditioning.  Charles was pleasant and answered all our questions.  He also took a picture of the information on our heat pump so we could find some documentation on the internet.  We give Charles a gold star for his service.   

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"Promptly returned email regarding service request, on Saturday. Responded same day to repair 2Ton Geo unit (Waterfurnace). Extremely knowable on geo-thermal systems, the repairs were made in timely manner at a fair price, my only regret on this geo unit is I should have had Continental install the system in the first place, it’s seems very likely I would not be haveing the maintenance issues."

"Jim and his assistant were very polite, prompt, & knowledgeable. While they were here, they agreed to do a faucet installation for an additional $100. There was a small issue with the faucet and they returned the next day to fix it."

"Hvac pros installed a new ac unit. very professional company, reasonable pricing and they provided next day installation"

"Extremely  professional service.  Honest quote, did not try to oversell system. Installed quality products.  Project completed within 2 days of estimate.  Explained issues as project progressed.  Cleaned up extremely well.
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"That was not a happy experience.  They were very hard to reach.  They contacted me and ask me when they would come and take advantage of the deal.  I emailed them back, they didn’t respond.  I emailed them again and I emailed them again.  The third time I emailed them, I said, if I don’t hear from you within 24 hours, I’m going to cancel through Angie’s List.  Somebody called and left a message.  I called the next morning and the phone was disconnected.  I had somebody else on the phone, he said I was crazy to think the phone was disconnected because it wasn’t but it was.  Somebody called me and they arrange to come.  The finally did come.  They did what they were supposed to do on the chimney but we had an inspector come in because we are selling the house.  They missed something important that I have to fix.  They apparently didn’t do the job of doing the crown which I paid extra for.  I’m going to have to pay another chimney service to do that.  I am happy with them at all.  They said I need to replace a dent and they did ask $400 more and they supposedly fixed the crown of the chimney for another $125 but it turned out that they did not do such a good job on that.  The crown wasn’t good.  I expected them to find extra things to do but I expect them to do them right."

"New installation went well. I was a little upset that only 50% was covered being that the unit was 19 years old. I'm sure that parts for something that old would be hard to find. Replacement was recommended."