Get matched with top water main install, replace or repairers in Big Rock, IL

"They came in the time allocated. I had two areas I needed looked at , main shut off waterline which some tightening of fittings that were done. The other was replace a part in the faucet if the tub that mixes cold an warm water. Only the cold worked. He tried to loosen and clean the warm part, it needed to be replaced. They went to the local hartware and purchased it. It now works fine now. One suggestion would be that every time an additional charge was mentioned, I had to ask specifically how much it would add to the total bill. I definitely will hire him again."

"on time, and knowledgeable the technician did the job well. Also, I had a problem changing the furnace filter. The filter was getting stuck when taking it out or installing. He repaired that too."

"Drainmaster repaired a cracked flange on a toilet that needed to be reset, did the reset, and replaced a section of copper piping that had a joint that was starting to fail. They showed up on time and finished in about an hour. They did a great job!"

"Have used them 3 times. Always quick to response and easy to work with. Once I called them on a Sunday and no advance notice. They showed up right way. When I called them for service that Sunday, there was no mention or hassle about how it is Sunday and emergency call and extra charge that and service fee that.... Solved the sewer line problem and charged me normal rate and kept me updated during the whole process."

"I can no longer recommend John.  
He helped us in 2009 when we bought a condo from the first owner.  He fixed some leaking facets and installed some water filtration units.  We were very satisfied with his work and promptness at the time.  We felt the yelp 5 stars he had at the time were justified.
The trouble started when it was time for him to come and replenish the filtration compound on one of the units he had installed.  We spent a couple of weeks trying to fix an appointment.  He simply forgot about one of the appointments and rescheduled us twice (once for a family emergency.)  When we finally got him to come, he apologize and said that he was not going to charge us for the refill and that he would be back soon with our canister.  He left a temporary replacement.  John also noticed that our kitchen sink was falling down because the developer had not mounted it to the granite without enough supports and offered to re-install it correctly for a reasonable cost.  We accepted the offer, so when we returned with the filter canister, we had him to the re-install (which took several phone calls and text to arrange.  
John failed to mention that he was going to use PVC pipe to prop up the sagging sink instead fixing it to the granite with more metal supports.  John did a bad job of putting in the silicone barrier between the granite and sink, so water splashes started to leak into the cabinet below the sink.  The worst part of this is that the biggest silicone hole was directly on top of the PVC at the front of the cabinet, so the water was leaking down the middle of the pipe invisibly and causing damage to the wood bottom.  When I contact John about this issue, he said in a text back that he would have to see it for himself and that is the last correspondence we have had from.  Tired of wasting our time trying to get his attention and fix appointments we spent this morning removing all of his moldy, dirty, half complete silicone and are redoing the job correctly ourselves.  
My personal opinion is that he is too busy and can't manage his thriving business (he has more than one work crew) while doing the work himself.  He tries to rely on text messages, but often forgets to update his schedule or contact book, so asks for the same message again and again... and still manages to miss appointments.
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"We were suffering with a loud fog horn like sound whenever the hot water faucet was turned on in our bathroom sink. Brian arrived on time and was very pleasant and professional as he analyzed the situation. Since there was also a small leak after turning off the cold water, he provided a firm quote to replace both cartridges which I approved. Getting started, he found it extremely difficult to disassemble the faucets to get down to the cartridges since all of the components were fused tight. Working methodically and carefully, Brian was able to complete the installation without harming the faucet. But in all honesty, I have never seen anything that was more difficult and that required more patience. Brian successfully completed the work and stuck to his quote even though it was much more difficult than anyone could have imagined. I would like to thank Brian for all of his efforts and also The Scottish Plumber for taking such good care of our plumbing needs over the years. Brian is a credit to his profession."

"It was more then I expected, I thought over places charged less but they did a good job. Two guys and it took like an hour and a half. They were professional and the main guy seemed very experienced and knew what he was doing."

"The 2 plumbers were on time, neat and careful around the house....repairs were made quickly and friendly...have already used them again for another repair"

"The team showed up at 8am on time and immediately got to work. They were very friendly and did not hesitate to ask questions regarding an old sprinkler system in the yard. They had to remove part of a hedge, but only removed the minimum amount needed to bury the drain pipe. The window well replacement is beautiful. They even replaced the drain at the bottom without asking. Overall, Scott and his team did a phenomenal job. I would totally hire them again."

"A+ Router arrived in agreed upon time frame & routed out main drain without issue."