Get matched with top swamp cooler installers and replacers in Bradford, RI

30+ years of experience! \nOur mission is to be a provider that brings back the personal touch with our customers. We will build a relationship that will last a lifetime after you see our quality work. As a locally owned and operated business, we feel invested in our clients and constantly strive for customer satisfaction. Call or message us to schedule an estimate today!

GEM provides trusted plumbing, heating, cooling, and electrical services for homeowners in Lincoln, RI and surrounding areas. With over 75 years of experience, our licensed technicians deliver reliable repairs, maintenance, and installations backed by quality workmanship.\n\nFrom drain cleaning and water heaters to HVAC and electrical upgrades, we help keep Lincoln homes running safely and efficiently year-round. Whether you're in Woonsocket, Pawtucket, Providence, or nearby communities, GEM offers dependable service you can count on.or nearby communities, GEM offers dependable service you can count on.

"It went well. We will use his services again, if necessary."

"Excellent. From setting up initial service to the exterminator coming and performing the service. Debbie and team are affordable, courteous and excellent at what they do"

"All three jobs went great. For the water heater replacement Lewis came to my house at a convenient time for me, removed the heater changed out the rotted pipes and installed a new one with warranty. The price was great too. This job was time sensitive and he made me a priority to get it done. For the bathroom tub drain unclog he was very professional and did a great job. My garbage disposal was leaking and I came home to a pool of water in my cabinet and on the floor. Lewis came out quickly to resolve the issue for me. He replaced everything under the sink and showed me what he was doing each step of the way. I think that he is a great plumber if you want to get quality work and learn about each job too."

"Smart guys, reliable timing and quality work. Thank you"

"They were excellent. they cleaned up very well,nothing was left in my property. They are just excellent."

"Fast service. Techs were knowledgeable and professional. Would recommend."

"However, as of Monday it will be almost a week since I have heard back and the only feedback I got was a promise to get back to me by the end of the day with a quote after I EMAILED HIM!
I have had so many handmen and contractors not call me back, or are unavailable. I was really excited to find someone and get started.
I felt like it shouldn't take this long to get an estimate on the work and I would rather be told straight forward that the project would not be big enough or the schedule did not work. If I am having this much trouble getting an estimate, what about the work?
We are trying to decide whether or not to put our home on the market and this price weighs in our decision."

"The initial visit was on schedule and completed in a shorter time than I expected.  However, the $69 price (while advertised to only cover a certain number of vents and returns with additional charges) went to $810.  I was also offered an additional product which I felt was worth it (the UV light) at an additional cost so the complete total was $1309.  This was MUCH more than I anticipated and when I pressed, the price dropped to $699 which I thought was a great deal since the work also came with a warranty of a flat fee the next time they came back for maintenance in 2 years and was transferable to the next owner if I ever sold the house.  So we went ahead and I was very pleased.  At the end of the work, I was told that they liked to come back and check on things after a week and I was going to be home so it worked out well.  I never got that call for the follow up.  What I did get was a phone call telling me that the part they had ordered had taken longer to come in than originally anticipated and it was now available for installation.  WHAT? "So, you're telling me that a product I paid for and thought was installed a week ago was never installed?" This was the first hurdle.  So I set up an appointment for their return and went to look around my basement for evidence of work that had not been completed or openings on my furnace.  What I found was that a sweatshirt had been left behind and there were big chunks of metal on the floor. 
When the second team came to install the UV light, I followed them to the basement to make sure what I paid for was installed.  Comments were made that I had one of the cleanest basements that had been seen and he was looking around my basement, honestly, in a way that made me feel like he was casing the house to get back in later.
Once the work began I returned upstairs.  I was then informed that the part that had been ordered was incorrect and they had to run out to a local store to get the correct one. (Why this was not done on the original visit, I will never know) They returned to say that since it was a holiday (Martin Luther King Jr Day) the store was closed and they would have to come back again.  (Really? you didn't call before you drove there?)
We once again rescheduled for a Saturday since I was not taking any more time off work and they came and installed the missing part.
I raised my service concerns through Angie's List email and my chagrin that they were now offering the same deal but for $169 and unlimited ducts and was provided with a callback from their dispatcher that indicated "offers cannot be combined" which I understand but my bigger issue was with the level of service (and I use that word loosely).  She said that she would see what she could do and I have never heard back.
I gave management a chance to speak with me about this situation before I posted an honest review and they have never contacted me.  It makes me wonder if my service contract will even be honored.
So my advice would be if you contract them, make sure you know exactly what you are getting, how much it will cost, watch to ensure that it is actually completed and if you don't like the price...just ask for something else.  I was willing to pay much more than they offered but it's interesting that my hesitation dropped the price almost in half.
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