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"He was here and did a good job BUT HE WAS ONLY HERE FOR 5 MINUTES AND THEY CHARGED ME WAY TO MUCH TAKING ADVANTAGE OF ME I WOULD HOPE I COULD HAVE A REFUND ON THIS JOB I WOULD BE WILL TO PAY A FAIR AMOUNT BUT NOT WITH THEY CHANGED I HOPE YOU CAN HELP WITH THAT DOROTHY PIDCOCK "

"We purchased a house with the expectation that a new septic system would be put in before we moved in, in October. The septic system wasn't finished until mid-July of the following year, over 8 months later. After we moved in, we were in constant communication with him (not on his part, but with us calling) every single week to ask when the system would go in. Every single week, he lied and said he would start the next week, this went on for 8 months. He never reached out to us to give us an update, we had to reach out to him. When he did show, the job took well over a month and there were many days (sometimes a full week) where he just didn't show up with his team. Our neighbors were beginning to wonder if he would ever finish. After the job was done, the yard was super rocky and none of the grass grew. He also tried to charge us an extra $2,000 for "extra labor" to use our yard rather than our driveway to drive his trucks and backhoe down because we didn't want the large pieces of equipment to ruin our driveway. We told him he could use the driveway if he put pieces of sheathing down to prevent damage, but he refused. So this year, we spent days raking up and pulling weeds so that we could try to grow grass, since it never grew after they left (we watered it 2 to 3 times a day). But before we could plant grass, we had to get some of the spots filled that were sinking in our yard, which seems to be normal. He said to call him if it happens and he will come out and put new dirt on it. We called and he surprisingly answered the phone and said he would be out that weekend to take a look. He never showed up. I called probably 5 or 6 times and left 2 voicemails over the course of a week and a half and he never called back. At this point we decided to just do the work ourselves rather than waiting, which was not cheap. So we bought dirt, grass seed, and everything else needed and filled the large holes in the yard. 3 months later, he shows up, unannounced and acts like I called him yesterday to have him come take a look. 3 months later.... to say the least he is not punctual and does not care about your time. The one thing I can say is that we have not had a problem with our system since he put it in, about a year ago. Hopefully that is the case for the years to come."

"Was it the worst experience...? Was it the best experience...? Neither. Yes, I have hot water. Yes, the piping looks great for the tankless hot water. But, they had to come back a 2nd time to fill in the hole. See pictures. Yes, I was taken advantage of. I paid way too much. The final bill matched the estimate but in retrospect it was too much. Customer service simply stopped once I started challenging the work that was done. I have a large pipe sticking out of my condo that is unsightly. After I asked to have it corrected I was ignored. I would not recommend this company."

"From anyone I talked to and my own troubleshooting, it sounded like I would need a new well tank. Miller came over, did a bit of checking and emptied the tank of water. Added some air and it resolved the pressure problem! I may have a slow leak and still have to get a new tank. But everything was explained to me and I was given an estimate for a new tank, if needed in the future. I really appreciate that they didn't just tell me I need a new tank- because I would not have known any better. I will use them again and recommend their services."

"They have definitely gone downhill over the years. I have used them for both at my home and commercial plumbing at my workplace. In the last two years I have seen a steady decline in both the level of competence and professionalism of the people they send on-site. They used to be fine, but lately they have problems solving basic plumbing issues and give attitude when you ask a question. We are moving on to another plumber."