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"The tech came out and said he had to put Dye in my unit that was down so he could find the leak . My one unit was low on refrigerant and had to put dye in than he added 3 pounds of refrigerant . He charged me $1,373.00 for this . Total rip off . I called my friend who runs a HVAC company and had him look at my one unit that Goettl serviced . There was no dye present in the system put in .The dye cost was $1,100.00, My new tech found the leak right away it was the coil outside that was leaking refrigerant and no dye was present it was just the oily refrigerant and found the leak immediately. So I got ripped off as the Goettl tech charged me for this and never put dye in the system. The tech checked the coils in the attic so he said . My tech checked the coils and took a picture of the plate that covers the coils and the screws still had the plastic over the screws so he lied about that because he did not even take the screws off to check it . I have a picture of the plate cover which he did not take off because the screws were still sealed with the plastic on them. So the Goettl tech lied to me about that also. So I got charged $1,373.00 for dye that I did not get , lied about checking the coils in the attic, and did not even check the coils in the unit outside . My tech has pictures , found the leak outside right away with the refrigerant leaking with no dye in it . So Goettl totally ripped me off $1,373.00 dollars . I would not use Goettl ever again . My friend who is in charge of HVAC in a business says the dye only cost him $90.00 to buy and I get charged $1,173.00 by Goettl for a service I never received . My tech said he did not need to use dye as he found the leak in the outside coils immediately on inspection . Goettl totally ripped me off and Iâ m fighting the charge as terrible service ."

"?? PUT MY HOUSE IN DANGER OF BURNING DOWN. BEWARE. ?? The electrical wiring components that go from the HVAC unit directly to the house were installed completely negligently and a FIRE HAZARD THAT PUT MY FAMILY'S LIFE AT RISK. They even used bubble wrap to "waterproof" an open hole on the box. Another HVAC company who did the repair was shocked at the negligence. They luckily found the issue because it literally sparked at them, which again, could have BURNED DOWN MY HOUSE. We have been dealing with them for several years about many issues they fail to address. Completely incompetent and negligent. Penguin will lie and gaslight about this. However, I have photos and invoices detailing all of it for anyone to see. ?"

"They installed a new ac unit for me two years ago. Now they insist I get the unit cleaned at my cost. It’s not dirty ?? They took away my warranty. Now if I want it back I need to pay them 125.00 bucks ?? They never said I need the cleaning done now ?? Just pay them money. Not my first bad experience with them. Just shows you how stupid I am for using them twice."

"Do not hire this company!"

"Replacing a 15-year-old HVAC system in Sun City Festival is a big decision, and choosing the right installer is paramount. I received three quotes from well-known, established HVAC companies, but ultimately, I chose EHR Nguyen, and I couldn't be happier. What set them apart was the direct communication and expertise of the person actually doing the installation. Unlike dealing with salespeople and customer service reps at larger companies, EHR Nguyen provided upfront explanations about every aspect of the installation process. This transparency was incredibly comforting. It's often said that the installation is more important than the equipment itself, and EHR Nguyen exemplified this perfectly. They installed a 5-ton Goodman, two-speed, R32 HVAC system with meticulous professionalism. Every step of the process was not only explained to me in detail but also documented with pictures and videos. This level of thoroughness and attention to detail is truly rare. Beyond the exceptional workmanship, the cost was also a significant factor. The quotes I received from the larger companies were between $4,000 and $5,400 more for the same equipment and warranty! EHR Nguyen provided incredible value without compromising on quality. If you're in need of HVAC repair, replacement, or installation, I wholeheartedly recommend EHR Nguyen. Their expertise, transparent communication, and dedication to a flawless installation make them an outstanding choice. Don't let fancy marketing and big company names fool you – the quality of the installation is what truly matters, and EHR Nguyen delivers that in spades. Jerry"

"Couldn't be more satisfied with the level of precision and quality of work. Most professional interaction I have had with any contractor. I cannot recommend enough and the pricing was more than fair. Up front, transparent, and backed it up with exceptional work!"

"Tim was great! Will definitely hire again. He communicated clearly before the appointment and arrived on time. He worked through our list and made a run to Lowes for the things we needed to purchase for the jobs. The work was well done and we are very pleased. He was highly professional and efficient. Don't hesitate to I e him a call for your projects."

"I have had Terry do numerous projects for me. He is a pleasure and a refreshing contractor where he is always on time, trustworthy, honest and does quality work. He has put lights up for me, hung pictures, put furniture together and numerous other things. Terry does not take on work he doesn't feel that he can do.Do not hesitate in hiring Terry. He is one of the only contractors I have EVER hired that does quality work and I trust. You will definitely be pleased with Terry as your handyman."

"Good. He did what had to be done with a smile."