Get matched with top water heater installers and replacers in Chapel Hill, NC

"My gas pack unit's heater died right after Christmas. Their technician came out and quickly identified and showed me the cause of the issue which was a bad blower motor which would turn on and then shut off after about 3-5 minutes because it was overheating. After pricing the cost to replace the blower motor and since the unit was old and its refrigerant would no longer be legal after Dec 2019 I decided to get a new unit. The salesperson patiently worked with me regarding financing and in a matter of days their installers showed up in the morning with the new unit and had it installed and tested by lunch time. They would have installed it earlier if it wasn't for their office be closed on New Years Day. I was especially impressed by how much effort they took to haul out the old unit, replace the pad and circuit box, cleanup, and then place topsoil around the base of the unit to give it a neat and professional appearance. And after a few weeks the new unit is working great. Overall I found everyone in this company to be friendly, patient, thorough, and professional from their service technician Kenneth, Drew their salesperson, the installers, and the office staff. I will definitely use them in the future for all of my heating and a/c needs. I'm glad their overall A rating here on Angie's list proved to be deserved."

"I set up an appointment for a quote from Cape Fear based on a recommendation from a neighbor, and Justin came on time (he actually called and asked if it would be OK if he came early). He was easy to work with, seemed very knowledgeable, and very thorough as he looked at my current setup and discussed the various options for replacement. I liked some of the recommendations he made as far as adjusting some of the duct routing to ease air flow. I decided to have him quote a 2-ton Trane XL16c packaged AC / Gas Furnace unit and XL16c hybrid (AC and gas furnace / heat pump), which was brand new at the time - it wasn't even in their system yet. When I was provided with a quote, the paper listed the 3-ton unit since the 2-ton unit was so new, but Justin assured me that the price was for the 2-ton unit. I received another quote for the same unit from a different company, and the price was significantly lower. So, I went back to Justin and asked him to double check the price. He did confirm that the price listed on my quote was for a 3-ton unit and provided a new number for the 2-ton unit, but I was left with a bad feeling over what would have happened if I hadn't received a competitive quote and questioned them. Also, the other company I dealt with talked with the Trane rep, and stated while the XL16C gas pack was available in a 2-ton unit, the hybrid unit (with gas furnace and heat pump) was not available in a 2-ton unit. This quote process was at the end of December, and they offered an extra $500 off if we would install before the end of the year. Would they have taken the money for a 3-ton unit and only delivered a 2-ton unit, or would they have realized the error when I went to pay and said 'we quoted you the wrong price'? If I ordered the hybrid unit and paid for a 2-ton unit, what would have been delivered? These could have been honest mistakes or not - I really have no way of knowing. In the end, I didn't feel comfortable with the way the quote process went, so I decided to go with another vendor."

"I felt extremely cared for by the whole company. They were clear with what they were able to do, what the problems were, etc.. I was given an extreme amount of attention and I was so impressed with the work that I ended up going ahead and having them replace my hot water heater because I could trust that it was going to be done right."

"Removed old hot water tank and replaced it with a tankless hot water heater. Work was done in crawl space with less than six feet height available in work area. All done in a few hours last September. It's now the following August (11 months or so later). Everything seems to be working okay. Workmen were polite, professional, timely, focused on the job, carried away all the old parts and cleaned up well---we were quite pleased with the whole process."

"Outstanding Service from Modern Plumbing LLC! I had an excellent experience with Modern Plumbing LLC when they installed my new water heater. From start to finish, the service was professional, efficient, and stress-free. The plumber arrived on time, clearly explained my options, and walked me through the entire installation process so I knew exactly what to expect. The installation was done quickly and cleanly, with great attention to detail. Everything works perfectly, and I can already tell the quality of work is top-notch. It’s rare to find a plumbing company that combines expertise, honesty, and great customer service, but Modern Plumbing LLC absolutely delivers. I highly recommend them to anyone needing reliable plumbing or water heater installation—you won’t be disappointed!"

"Installed tankless water heater in garage, removed old water heater from my attic, added a utility sink to my garage"

"Our tankless water heater wasn't working. They were at my home within an hour of when I called them, even though it wasn't an emergency. Fixed it promptly at an incredibly reasonable price. They will be my go-to plumbing service from this point forward."

"Chris and his assistant today, Robert, were professional, courteous, and honest. I scheduled them to change out water supply lines on 5 toilets in our new home. Chris assured me that the lines installed were of high quality and did not need to be changed out. I have plans to install a water monitoring system and will definitely use Cape Fear (requesting Chris, of course) for the job. I highly recommend Chris and by association, Cape Fear!"

"Highly recommended. I had a simple repair of a leaking kitchen sink faucet. I did not have the proper tools or expertise for the job. I was very satisfied with JD Service Now. The dispatcher was prompt and professional. They called me before the plumbing technician arrived with an ETA. The tech arrived on time and was very professional and knowledgeable. He explained everything before doing any work. He not only fixed the leak quickly but also made sure I know where and how to operate the water shut off, Checked the water pressure into the house and the pressure relief valve on the water heater. The rate was relatively reasonable for a 20 minute call; at least compared to estimates for the other 2 companies. I will keep this companies number in my phone contacts for future home repairs."

"I called in the morning and Chris came out in the afternoon, when I was available. He explained and showed me what the problem was. He didn't have a new water heater on his truck so Tim came about 45 mins. to bring one. Installation was fast and Chris was very professional. They will be the first ones I call if I have any other issues."