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"Appointment scheduling is less convenient because they only give you an appointment window of "morning" or "afternoon" unless you can book far enough out to be first job, which is why I rate lower for responsiveness, but the office staff are very polite and the service technician was professional. 
However, I cannot recommend this company. At best, the technician was unable to answer some of our basic questions about his work, and at worst, he was attempting to use scare tactics to pressure us into buying a new furnace. As an example, his first CO reading came back 4-5 ppm,  after which he warned that any reading above 9 ppm would force him to "shut it down." When we pressed him on the reasoning for this, he could not explain the supposed policy other than pulling out a chart that said as such. As far as I can tell, there doesn't appear to be any government ordinance that would require him to do so. Moreover, the 9 ppm limit is a bit odd because the United States Consumer Protection Bureau's guidelines state that "Most people will not experience any symptoms from prolonged exposure to CO levels of approximately 1 to 70 ppm..." I suppose that a reading of 9 ppm might just be indicative of problems like a cracked heat exchanger that might have the potential go get worse in the future, but our technician did not offer this explanation. In fact, when we asked him to take another reading, it came back 0-1 ppm. He could not offer any explanation for why the reading came back different. If the CO reader is subject to that much random error, the company should not claim to have a policy that forces technicians to "shut it down" at 9 ppm, unless it is designed to drive sales. Bottom line: it's a trust issue.
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"We had a new kitchen sink drain line installed to accommodate a deep under mount sink, as well as a 75-gallon power-vent water heater and new drain lines under a laundry sink. The Great: Tom Hedlund, whom I spoke to a few times in advance to our service, was very responsive and helpful. I also can't speak highly enough about the plumbers who came out and completed the service. Adam and Donnie were everything one would hope for from service providers: Timely, courteous, friendly, worked efficiently, did quality, neat work and tested it upon completion, provided useful information, and cleaned up when they were done. My husband and I are pretty particular, and we feel confident that they did a great job! The Could-Be-Better: Our first interaction with Hedlund was a different pair of their plumbers who came out to provide an estimate on work. We did this because we didn't want any surprises in terms of expense, or the extent of work. The plumbers who came out for the estimate were friendly, but apparently not good at details. Most of the information they provided was wrong, including the fact that 1) our drain lines didn't need re-routing (despite my questioning them on that); and 2) that our water heater is natural gas (in fact, it is LP, but they never asked and never noted it). The only reason we didn't have a couple of nasty surprises on the service day is because I questioned these two items beforehand, so was able to resolve the details over the phone, and they were able to change the water heater order before it was too late. In summary, the work we received from Hedlund was excellent, but the guys who provided an estimate need to work on their attention to detail."

"It went well. We will use his services again, if necessary."

"Mr. Dixon was professinal, friendly and very good at his job. He even came out and helped me with my car! On his own time! I would recommend him to anyone that needs furnace work! James H. Oxxxx"

"It all went well.   Very pleased with the service and the overall cost.
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"Travis and son. They walked me through the best options for my house when it came to replacing my 2 ton AC unit vs trying to sell me something I do not need. I would recommend Travis. He delivered on everything he told me he would."

"All workers arrived on time, were polite and completed work in a timely fashion. Accidentally broke our faucet while replacing flew valve & replaced it in a timely way."

"I knew I had more trouble than just a service. Very friendly and courteous. Would gladly hire again. They installed a/c & furnace for a very fair price and installed it that Monday. Cleaned up everything and left no mess."

"I hired TJM Construction to install two closet systems, hang an oversized picture, and hang several shelves. They were punctual, professional and did a great job."

"I needed a gas line extended from my basement into my kitchen so I could replace an old electric stove with a gas range. Bartlett gave me a quote that was less than half of the other company I called. They came out the next week to complete the work and it was done in less than half an hour. I will be using them for my future plumbing/HVAC needs."