Get matched with top grout: replace or repairers in Cheltenham, MD

"Our 30 year old porcelain tub and tile surround were showing their age, with small leaks in the grout and caulking that kept recurring and requiring attention.  It is a bathroom used by teens so we wanted something easy to clean and maintain.  From the first phone call, Porcelite was an easy company to deal with.   The owner, Mr Wachter, came out and provided an estimate for installing a liner over the tub and wall surround.  He came back a second time to address concerns I had about the drywall behind the tile surround.  He provided an estimate, including removing some tile and replacing some drywall behind it just to be on the safe side.  We scheduled the work.  The Porcelite guy showed up as scheduled, installed the liner in about 7 hours, and we could use it the next day.  It looks great, very bright white, and is much easier to maintain than the old tile was.  It was a straightforward job from start to finish.
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"Miracle Method did a great job resurfacing the floor, the bathtub and surround, and the shower and surround. Everything looks new. They even cleaned our existing shower doors to look new. They removed the toilets to resurface the floor and placed new wax rings when they replaced the toilets. The only negative part of the resurfacing process was the smell of the chemicals they use. We had to open a lot of windows to vent the odor."

"Hews were very good about responding. My first message was straight to the point...
   You have great reviews. I'm in Manassas Need one 8x8 room done. Brown Carpet No stains Maybe light pet oder. Approx how much and when could you fit me in? Thanks
He responded with...
PLEASE READ all OF THE DETAILS CAREFULLY. Angieslist voucher plus $40. ASK ABOUT CARPET PROTECTION(the carpet has cell and the cell are open after cleaning, protection fill the cell and doesn't allow permanent stains). The voucher can not be substituted for other services. Your voucher is worth 350 sq. ft. no matter the condition(example heavily soiled) of residential wall to wall tacked down carpet or $200 subtracted from the total, steps are not included steps are $3 each lightly soil or $5 each heavily soil, one voucher per job, does not included soil filtration(black around the edges), ink stain removal is not included, paint stain removal are not included, red stains removal is not included, does not included water damage clean-up, does not include pet stain (like for example pet urine stain), does not include heavy odors (like for example pet body odor, pet, cat or snake urine etc.), if you miss your appointment a $20 applied, we broke a candy dish recently from moving furniture so we will not be moving furniture anymore, oriental or area rugs are not included $2 per square foot in home cleaning, please confirm this is the correct address, please have the carpets vacuumed, light furniture moving only, if this an apartment we charge $20 to put the equipment up one flight of steps or using elevator, two flight of steps $30 and so one, the equipment is heavy, Air mover fans can be rent for $25 allowing your carpet to dry quickly, parking is your responsibility you are required to provide parking and please have a printed copy of the voucher. We also do air duct cleaning, oriental rugs total restoration(reweaving, re-fringing, re-coloring, pet stain removal), maid service(Saturday and Sunday), drapery cleaning, carpet protection, carpet cleaning and carpet repairs(stretching holes, burns, patch). We work Monday to Saturday 8-12, 10-2, 12-4 and 2-6 window arriving times. Please email or call 703.217.4150 for a preferred date and time and thank you for choosing Hews Carpet Care LLC. Cheers Hugh Lobban
I called for clarification, he answered and said "it's in the second line"  I asked once more because I didn't understand what I read and he just kept saying " you read the second line"  That made me feel stupid so I said " OK  thank you".
The punctuality and work was good but the communication was the worst Iv'e seen in a long time.  
The reason I said no to using him again is because of this review.  After saying anything negative again I wouldn't want  him back in my house. 
I am a contractor on Angie's List too and if someone ask me about a small basic job I quote it verbally or send a personalized quote if needed.  That is just crazy to send me a blanket letter of prices and when I called to ask about it he just kept saying  "look at the email...   look at the email"    
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"It went very well. When removing the old floor tiles, they found considerable damage to the sub floor. Mike showed us ans explained how he would replace it. It required extra labor. Also, when the work was completed, Mike tested the faucet in the new sink and discovered a leak. This was at the end of a 10-hour day. I appreciated the fat that he stayed and made sure the work and Ray did was to our satisfaction. They also custom-fit the vanity for us, which required adding pieces to the sides and the bottom. They are great to work with!"

"Juan and his dad are very friendly very hard workers. On the floor refinishing. They refinished 20+ year old floors. They replaced water damaged wood. Very good job. There are sanding marks in some areas, but overall very good. They just need to slow down a little. On tile install: Looks good, but tile is not professionally level. It's nicely done, but few tiles are not well lined up, and not level. We had a very large floor area to install but I don't recall them using a level. It certainly looks good. They still need to come back and finish a few things (thresholds). I've called Juan once, but need to call him again to remind him.... I would recommend them. They are good on price, they need to slow down a bit, and finish up."

"We live in a C minus world where mediocrity is the norm. Drain Surgeon Plumbing and Heating is that rare company that is exceedingly excellent. I needed a bathroom faucet replaced and a toilet snaked. My online request for service was answered expeditiously and professionally. The two men who handled the repairs were courteous, extremely knowledgeable and patiently answered my and my wife's questions. I have sent texts to friends and relatives to call Drain Surgeon Plumbing and Heating first whenever the need arises."

"I received A+ service from Granite Works. I met Bruno Valente, one of the co-owners, on my first visit. He was very friendly and helpful, not pushy like some sales people. The slab I liked the best was marked sold.  In a follow up discussion with Bruno, my brother found out that the sister to that slab was available. Bruno gave it a rating of 11 on a scale of 1 to 10, and he was right.  Bruno held the slab for a few days until I could get there. Purchased it that day, and he held it for 5 months at no charge. Many companies my brother called on my behalf would not hold a slab longer than 30 days.
When my brother was visiting from out of town, they were kind enough to bring it out of storage so that he could see it.  That day, we met Art Rivera who spent considerable time with me us and provided invaluable advice about a new counter I was adding.  He also provided other design suggestions on the backsplash and paint color, which I followed with great results. That was an extra bonus I didn't expect. So, if Art gives you advice, you should definitely take it.
The templater, Glauber (hope this is the correct spelling), was extremely detail oriented and communicated well with my carpenter and his assistant. He made a suggestion for the end cap of the new counter and the handrail behind it that made it a true work of
art.  Gus Valente (co-owner), with assistance from Eduardo (stone cutter), did a great job of deciding what parts of the stone would go where in my kitchen and fireplace.  They have an amazing eye. I was so impressed by their finding parts of the slab in totally different areas that would best connect at the seams. The installers were terrific and that process went very smoothly. I have 2 seams that are barely noticeable.  Their work in the kitchen and my fireplace surround was impeccable.
Granite Works exceeded my expectations, and I'm very picky.  My counters are a work of art.
 

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"The work took longer than anticipated, some due to factors beyond their control (suppliers delivering wrong tiles) but not all (workers not coming everyday or on days when scheduled or working full 8 hours).  They were not always on time, which often wasn't a big deal but the uncertainty was an issue when one of us had to stayed home from work to meet them.  The quality of the products is very high, but the quality of the installation was less so.  We had to have them come back several times to fix issues with the tiles and an electrical issue. They were very responsive and more than willing to keep working until we were completely satisfied, which by the end we were.  At the end, the kitchen looks beautiful and we really enjoy it.  I don't think the issues we had were anything out of the ordinary for a kitchen remodel, and we would consider using them again for future projects."

"After showing Sandy the pics of the broken piece Sandy immediately knows how to fix this problem, and she also warned us beforehand, the end result might not show 100% uniformity with the remaining granite in our kitchen, since no two batches of granite will have the same pattern or texture.  She showed us ArchitectureStones granite inventory, which was huge, and we immediately found what we were looking for.
Next day, Alex came in to see the situation, and suggested that he has to take that piece plus the kitchen sink out in order for ArchitectureStones to cut the granite according to the exact measurements.  After Alex and his crew took this slab out, and brought it to Architecture Stones workshop, Sandy immediately send me comparison pics of the slabs that is nearest to our piece, and we made our choice, all this solely through email communication.  At the appointed date ArchitectureStones came and installed the replacement slab in a matter of one hour, and it looked beautiful.  It is not 100% similar to our original granite, but you hardly recognized it at a glance.  We were so satisfied, and we would definitely recommend this business for your kitchen or bathroom renovation or repair needs.  The whole staff and crew of ArchitectureStones are really professional and dedicated people!
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"Bathroom renovations are tricky and we chose to redo everything, even replace a tub with a shower. The place was more than 20 years old and desperately needed to look fresher. Every detail matters, materials, colors, size, position, everything can make a client feel unhappy or dissatisfied. Rafi and his crew were very professional and responsive during the entire process and did their best to make sure we got exactly what we wanted. You still have to check progress every day to catch any little deviations before they become big things, and once again I praise Rafi and crew for their quick responses to all of our questions, concerns and reasonable requests for changes. I was very please with the final result and I'd definitely hire them again."