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"We received an e-mail from our realtor about ADT Authorized Dealer - Safe Haven's great services. Levi Ocampo was helpful with the available plans in our city and immediately booked us his next available appointment. He was friendly, professional, and went out of his way to help us get the right package for us. We managed to install the security system. We think, we also did a great job installing the security system. Anyway, Our overall experience for the start of our home security was excellent with these gentleman."

"We have been putting off fixing our old security system forever, but finally looked around online and came across Protect Your Home ADT. They determined that our current system was too old to revive, so they gave us a spectacular deal on a new system. We’ve got all the bells and whistles now, and finally feel safe."

"Tom did a great job installing a replacement microwave and trim kit into a custom built cabinet, replacing a really old bathroom exhaust fan and replacing 8 electrical outlet boxes from 2 prong to 3 prong outlets. He was knowledgeable, professional, courteous and worked efficiently!! It was nice to have it all taken care of in a day."

"I had a security system in place that had transferred ownership to 3 companies in total. I needed service on the system and received poor customer service and outrageous pricing for a small service needed. That inspired me to look elsewhere for a new security system provider. I came across Jeremy and Larry from 1st Security LLC and all I can say, being a person in the service industry, they came through big time. Not only were they punctual and knowledgeable, they were plain old nice !!!! From the quote with Jeremy to the install with Larry, it was a pleasurable experience and one that I would recommend over and over again."

"Excellent customer service.  Self-installed security system and called customer service a couple times -- very helpful.
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"Super easy to self install and get started with service."

"My new home came with a security system.  I called the number (Not Pro Techt Home Security) on the system to schedule an install.  On the day of the install I was told, after I called, that the install technician was going to be our for a week and so no one would be able to come out to set up my alarm system.  Thankfully I found Theo.  Theo was very helpful and was able to use the system that my home came with (unlike another security company). He installed extra equipment and provided a very reasonable price for monthly monitoring.  I highly recommend Pro Techt Home Security.  Theo turned a bad situation into a good one and I greatly appreciate his work.
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""What struck me most about Chris was his patience along with his professionalism. I had never used a private detective before and was a little nervous, but he took the time to answer all my questions and explain the process. He was extremely accessible and kept me updated on my case. If you want someone who is professional, courteous, thorough, and who gets the job done right, I highly recommend Chris and CSI Secure Solutions.""

"In my Angie's List search I found that AB Locksmith had a store not far from our home.  Because I wasn't sure what we needed, I took a picture of our door and took it to their location.  The store was light, clean and welcoming and the salesperson was friendly, professional and knowledgable.  We agreed on the locks to secure our doors and their workman arrived the next day at the time we arranged.  The workman ended up installing 4 locks with the number of keys we needed and the work was completed in about an hour.  I couldn't be more pleased.  The ability to talk face-to-face with a locksmith expert in their store significantly influenced this evaluation.
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"I responded to a flyer that I received from ADT as I had been thinking  about installing a security system for extra peace of mind as I am a single woman living alone.  It sounded like a deal that was too good to pass up.  I did not realize until I did some research later that ADT subcontracts all of their installation out to local providers so I am not sure which parts of this review should be directed at ADT vs Protect your Home...who provided the installation service but it is clear that their business practices have  common core and most of my interaction has been with Protect Your Home.  Apparently, after 3 months Protect your Home is no longer responsible for my system and after some research I am starting to wonder what will happen when ADT becomes responsible for addressing any issues with my system if there is no local service provider.
Here's an overview of my experience. It was easy to set up the appointment and the installers arrived right on time.  I want to state that my low grade has nothing to do with my overall experience with the installers who came out and installed my system.  They were friendly and courteous and very professional in completing the install. Nor am I dissatisfied (for the most part) with the system that has been installed. However, the reason that I would not recommend Protect your Home is that I  do have a problem with the sales tactics that they use which I have to believe come via ADT and then through the local installer Protect Your Home.  I was definitely oversold and my monthly premium is too high and much higher than I was initially quoted.  I am also locked in for 3 years which is  too long and should be unnecessary if your product is worth the cost. I believe there are better ways to set up business practices so that your salespeople are not so dependent on the commission they receive from a sale.
After evaluating my home my installer did some neat number tricks (this is sarcasm) to give me an estimate that was supposed to convince me that getting the highest upgrade was actually going to be the best deal for me after all of the credits had been applied.  I didn't really buy it but at that point I didn't completely understand all the components and the implications.  I was also prepared to invest in a security system and could also see the value in most of the parts of the system.  I ended up agreeing and the installation was completed that night.  I'm not sure what would have happened if I had asked to think about my options...my installer was a smooth talker and knew how to take advantage of me as a single woman.  Over the next few days as I reviewed the contract and started using my system I realized that I did not need the security camera or the supposedly handy clicker for disarming and arming the system that was supposed to be a bonus but was listed at $150 on my invoice.   The clicker is pretty much useless if you go with the Pulse system and can control the entire system from your iPhone. I also thought my monthly premium was higher than it should be.  I called ADT to inquire and the rep told me that I could return any equipment for a refund for 30 days.  I was also quoted a monthly rate that was lower if the camera was returned.  They set up an appointment for my installer to come out to collect the equipment that I did not want.   However, when the installer came back out he contradicted the information that I had received from ADT.  At that point I didn't argue and didn't want to deal with the frustration of navigating between all these parties so I kept my camera, my unused clicker, and have a higher monthly premium than I believe I should have.
As a customer I would be much more likely to recommend this company if you set up your practice so that your salespeople came out for an initial evaluation and clearly explained the options and pricing. THEN, gave the customer time to consider the options and choose the system that best suits their needs.  Yes, it takes more time but now that I have done some additional research I understand from first hand experience why ADT has lost credibility to other home security providers.  Until this changes I would recommend that anyone looking for home security system do their research before setting up an appointment with ADT based on their name value alone.
Finally, I also have yet to receive my $100 VISA gift card which required extra hoops to jump through in order to have it sent out.  I sincerely hope that both companies consider their business practices and make some changes or I definitely be considering another company when I move and/or at the end of my contract."