Get matched with top security safe pros in Portland, OR

"We received an e-mail from our realtor about ADT Authorized Dealer - Safe Haven's great services. Levi Ocampo was helpful with the available plans in our city and immediately booked us his next available appointment. He was friendly, professional, and went out of his way to help us get the right package for us. We managed to install the security system. We think, we also did a great job installing the security system. Anyway, Our overall experience for the start of our home security was excellent with these gentleman."

"We have been putting off fixing our old security system forever, but finally looked around online and came across Protect Your Home ADT. They determined that our current system was too old to revive, so they gave us a spectacular deal on a new system. We’ve got all the bells and whistles now, and finally feel safe."

"We have our second home in the mountain so they were able to send it and he was able to work with our installers and it worked out fine. So far we were are pleased with it. We were with another security system for 12 years and we changed because their selection of product was of a higher grade. They are excellent."

"okay Support for install not smooth"

""What struck me most about Chris was his patience along with his professionalism. I had never used a private detective before and was a little nervous, but he took the time to answer all my questions and explain the process. He was extremely accessible and kept me updated on my case. If you want someone who is professional, courteous, thorough, and who gets the job done right, I highly recommend Chris and CSI Secure Solutions.""

"We have friends who recently got burglarized and it really shook them up and with our 7 month old in the house we felt like it was time to get a security system. My husband works with technology so he was unimpressed with the capabilities of the old systems like we had in our old house. After looking around at what was out there now based on the TV commercials we had been seeing we knew that we wanted to go with one of the systems that had the home automation features tied into the security system. Especially the door locks and thermostat control. So nice not to have to walk downstairs and make sure if the doors are locked, or to adjust the thermostat. Now we just do it all from our phone from bed! Love that! Anyway, we got Noah's name from a friend that was in a similar situation as us and they gave us his info. After meeting with him, we knew we didn't need to meet with anyone else. Plus the reviews we found on Yelp were fantastic so that helped! The technology he offers is top of the line, provides great protection and is super simple to use. Even the online part! I was a little worried it would be too technical, but it couldn't be easier! We are very happy with our decision and it really does make a difference when my husband has to travel, both he and I feel a lot more secure! Can't buy that kind of piece of mind...well I guess you can actually. ;) Call Omniguard!!"

"I responded to a flyer that I received from ADT as I had been thinking  about installing a security system for extra peace of mind as I am a single woman living alone.  It sounded like a deal that was too good to pass up.  I did not realize until I did some research later that ADT subcontracts all of their installation out to local providers so I am not sure which parts of this review should be directed at ADT vs Protect your Home...who provided the installation service but it is clear that their business practices have  common core and most of my interaction has been with Protect Your Home.  Apparently, after 3 months Protect your Home is no longer responsible for my system and after some research I am starting to wonder what will happen when ADT becomes responsible for addressing any issues with my system if there is no local service provider.
Here's an overview of my experience. It was easy to set up the appointment and the installers arrived right on time.  I want to state that my low grade has nothing to do with my overall experience with the installers who came out and installed my system.  They were friendly and courteous and very professional in completing the install. Nor am I dissatisfied (for the most part) with the system that has been installed. However, the reason that I would not recommend Protect your Home is that I  do have a problem with the sales tactics that they use which I have to believe come via ADT and then through the local installer Protect Your Home.  I was definitely oversold and my monthly premium is too high and much higher than I was initially quoted.  I am also locked in for 3 years which is  too long and should be unnecessary if your product is worth the cost. I believe there are better ways to set up business practices so that your salespeople are not so dependent on the commission they receive from a sale.
After evaluating my home my installer did some neat number tricks (this is sarcasm) to give me an estimate that was supposed to convince me that getting the highest upgrade was actually going to be the best deal for me after all of the credits had been applied.  I didn't really buy it but at that point I didn't completely understand all the components and the implications.  I was also prepared to invest in a security system and could also see the value in most of the parts of the system.  I ended up agreeing and the installation was completed that night.  I'm not sure what would have happened if I had asked to think about my options...my installer was a smooth talker and knew how to take advantage of me as a single woman.  Over the next few days as I reviewed the contract and started using my system I realized that I did not need the security camera or the supposedly handy clicker for disarming and arming the system that was supposed to be a bonus but was listed at $150 on my invoice.   The clicker is pretty much useless if you go with the Pulse system and can control the entire system from your iPhone. I also thought my monthly premium was higher than it should be.  I called ADT to inquire and the rep told me that I could return any equipment for a refund for 30 days.  I was also quoted a monthly rate that was lower if the camera was returned.  They set up an appointment for my installer to come out to collect the equipment that I did not want.   However, when the installer came back out he contradicted the information that I had received from ADT.  At that point I didn't argue and didn't want to deal with the frustration of navigating between all these parties so I kept my camera, my unused clicker, and have a higher monthly premium than I believe I should have.
As a customer I would be much more likely to recommend this company if you set up your practice so that your salespeople came out for an initial evaluation and clearly explained the options and pricing. THEN, gave the customer time to consider the options and choose the system that best suits their needs.  Yes, it takes more time but now that I have done some additional research I understand from first hand experience why ADT has lost credibility to other home security providers.  Until this changes I would recommend that anyone looking for home security system do their research before setting up an appointment with ADT based on their name value alone.
Finally, I also have yet to receive my $100 VISA gift card which required extra hoops to jump through in order to have it sent out.  I sincerely hope that both companies consider their business practices and make some changes or I definitely be considering another company when I move and/or at the end of my contract."

"They system was installed for the basic, but anything that you wanted needed to be higher upgraded require alot of extra money for every upgrade.
 The 36.99 monthly fee was for only if your system is connected to a landline. I didnnt notice that they charge me $44.99 until my 1st month fee. Thats when I was told that they charge $44.99 because the alram was connected to my cable line instead. I was unaware of the different charges. When tec came out he didnt show up to fix the corrected. Had to call the main company for the no show. So they schedule another appointment and offered 2 window alarms to fix the correction but my bill still is $44.99. Default is that since I didnt have extra money to upgrade to the Pulse, you dont know if you turn the alarm to your house properly. I called the 800 number and they cant tell either!
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