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"Every one was on time when it came to installing our security and automation system. The installation advisor kindly asked we leave a review and we are happy to. Using the Safe Streets Group is a good decision. Many thanks to the advisor that helped us."

"We were recently broken into and were looking for a security system. I called ads and listings all over looking for someone to get the system installed by Monday before I went to work as I didn't feel safe leaving the house alone without one. After many calls, it seemed like no one could meet my timeline. Finally I came across ADT Authorized Premier Provider, known locally as Protect Your Home group. I was set up with an appointment that day and the alarm was installed before I needed to go back to work! The loud siren and various cameras make me feel tons better now."

"WIRELESS INSTALLATION, MOBILE APP, AND PERSONAL CELL PHONE NUMBER PROVIDED BY OWNER, KENNY GARLAND...FOR ANY FUTURE CONCERNS OR QUESTIONS. IMPRESSIONABLE AND POLITE SERVICE. WE HIGHLY RECOMMEND MR. GARLAND'S COMPANY OVER OTHER OVER- PRICED ALARM COMPANIES!!!!"

"We have our second home in the mountain so they were able to send it and he was able to work with our installers and it worked out fine. So far we were are pleased with it. We were with another security system for 12 years and we changed because their selection of product was of a higher grade. They are excellent."

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The team was amazing !!!! Very friendly.... on time and very informative !!!! Would highly recommend them to anyone that is looking for a security system!!!!

Kebrina & Aryn  were the Sales Associate

Nick was the tech that installed the system!!

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"okay Support for install not smooth"

"My new home came with a security system.  I called the number (Not Pro Techt Home Security) on the system to schedule an install.  On the day of the install I was told, after I called, that the install technician was going to be our for a week and so no one would be able to come out to set up my alarm system.  Thankfully I found Theo.  Theo was very helpful and was able to use the system that my home came with (unlike another security company). He installed extra equipment and provided a very reasonable price for monthly monitoring.  I highly recommend Pro Techt Home Security.  Theo turned a bad situation into a good one and I greatly appreciate his work.
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""What struck me most about Chris was his patience along with his professionalism. I had never used a private detective before and was a little nervous, but he took the time to answer all my questions and explain the process. He was extremely accessible and kept me updated on my case. If you want someone who is professional, courteous, thorough, and who gets the job done right, I highly recommend Chris and CSI Secure Solutions.""

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This is an update of a review I wrote in September 2015. I?ve been a customer of FE Moran several years after Meyer?s security sold out to them. I use their service every day and I?ve always found them to be responsive to alarms. I've been a very happy customer for years and have recommended their service to friends and co-workers. I was notified by mail that my GSM which had been in service for quite a while was becoming obsolete and needed to be upgraded to accommodate the faster 3G/4G cellular technologies. I spoke with an agent that was handling the transition for the customers that were impacted by the upgrade. Unfortunately that conversation didn't end well and I felt like I was being shown the door, hence this review on Angie?s List. Luckily it was a misunderstanding caused by improper training. Long story short, I simply wanted to buy a new GSM and have it installed but I was told I had to sign another 3 year contract. One of the heads of the corporation contacted me and we spoke on the phone about the issues I was having. He was very gracious and easy to talk to. He acknowledged that I was one of the first to go through the upgrade procedure and there were details that hadn't been ironed out. He thanked me for my feedback and assured me that he's working to make the upgrade a better experience for his customers that have the 2G cellular communicators. After talking with him I felt comfortable staying with FE Moran, my GSM is scheduled to be upgraded and I'll most likely be a customer for many years to come.

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"I responded to a flyer that I received from ADT as I had been thinking  about installing a security system for extra peace of mind as I am a single woman living alone.  It sounded like a deal that was too good to pass up.  I did not realize until I did some research later that ADT subcontracts all of their installation out to local providers so I am not sure which parts of this review should be directed at ADT vs Protect your Home...who provided the installation service but it is clear that their business practices have  common core and most of my interaction has been with Protect Your Home.  Apparently, after 3 months Protect your Home is no longer responsible for my system and after some research I am starting to wonder what will happen when ADT becomes responsible for addressing any issues with my system if there is no local service provider.
Here's an overview of my experience. It was easy to set up the appointment and the installers arrived right on time.  I want to state that my low grade has nothing to do with my overall experience with the installers who came out and installed my system.  They were friendly and courteous and very professional in completing the install. Nor am I dissatisfied (for the most part) with the system that has been installed. However, the reason that I would not recommend Protect your Home is that I  do have a problem with the sales tactics that they use which I have to believe come via ADT and then through the local installer Protect Your Home.  I was definitely oversold and my monthly premium is too high and much higher than I was initially quoted.  I am also locked in for 3 years which is  too long and should be unnecessary if your product is worth the cost. I believe there are better ways to set up business practices so that your salespeople are not so dependent on the commission they receive from a sale.
After evaluating my home my installer did some neat number tricks (this is sarcasm) to give me an estimate that was supposed to convince me that getting the highest upgrade was actually going to be the best deal for me after all of the credits had been applied.  I didn't really buy it but at that point I didn't completely understand all the components and the implications.  I was also prepared to invest in a security system and could also see the value in most of the parts of the system.  I ended up agreeing and the installation was completed that night.  I'm not sure what would have happened if I had asked to think about my options...my installer was a smooth talker and knew how to take advantage of me as a single woman.  Over the next few days as I reviewed the contract and started using my system I realized that I did not need the security camera or the supposedly handy clicker for disarming and arming the system that was supposed to be a bonus but was listed at $150 on my invoice.   The clicker is pretty much useless if you go with the Pulse system and can control the entire system from your iPhone. I also thought my monthly premium was higher than it should be.  I called ADT to inquire and the rep told me that I could return any equipment for a refund for 30 days.  I was also quoted a monthly rate that was lower if the camera was returned.  They set up an appointment for my installer to come out to collect the equipment that I did not want.   However, when the installer came back out he contradicted the information that I had received from ADT.  At that point I didn't argue and didn't want to deal with the frustration of navigating between all these parties so I kept my camera, my unused clicker, and have a higher monthly premium than I believe I should have.
As a customer I would be much more likely to recommend this company if you set up your practice so that your salespeople came out for an initial evaluation and clearly explained the options and pricing. THEN, gave the customer time to consider the options and choose the system that best suits their needs.  Yes, it takes more time but now that I have done some additional research I understand from first hand experience why ADT has lost credibility to other home security providers.  Until this changes I would recommend that anyone looking for home security system do their research before setting up an appointment with ADT based on their name value alone.
Finally, I also have yet to receive my $100 VISA gift card which required extra hoops to jump through in order to have it sent out.  I sincerely hope that both companies consider their business practices and make some changes or I definitely be considering another company when I move and/or at the end of my contract."