Get matched with top security safe pros in Pittsburgh, PA

"We received an e-mail from our realtor about ADT Authorized Dealer - Safe Haven's great services. Levi Ocampo was helpful with the available plans in our city and immediately booked us his next available appointment. He was friendly, professional, and went out of his way to help us get the right package for us. We managed to install the security system. We think, we also did a great job installing the security system. Anyway, Our overall experience for the start of our home security was excellent with these gentleman."

"We were recently broken into and were looking for a security system. I called ads and listings all over looking for someone to get the system installed by Monday before I went to work as I didn't feel safe leaving the house alone without one. After many calls, it seemed like no one could meet my timeline. Finally I came across ADT Authorized Premier Provider, known locally as Protect Your Home group. I was set up with an appointment that day and the alarm was installed before I needed to go back to work! The loud siren and various cameras make me feel tons better now."

"I recently had 1st Security install a system in my new house and so far have been very pleased with all aspects of the system, from the initial estimate to the installation to the functioning of the system itself. Jeremy did our initial estimate and provided us with a thorough explanation of the system. I already had done a significant amount of research comparing Alarm.com to ADT and some of the self-install options, but Jeremy was able to provide even more information and help me to understand better the pros and cons of each approach. Larry did our installation and also was very friendly and knowledgeable, explaining each step of the installation process and providing me with a tutorial at the end. My wife and I have had no issues with the system so far. It is very intuitive, and we have been able to customize it to fit our unique needs. I highly recommend considering 1st Security for anyone looking at installing, switching, or upgrading their security system."

"We have our second home in the mountain so they were able to send it and he was able to work with our installers and it worked out fine. So far we were are pleased with it. We were with another security system for 12 years and we changed because their selection of product was of a higher grade. They are excellent."

"Installation of security systemService was excellent. No complaints. System seems to be working well"

"Theo responded to my request immediately with a phone call. We set an appointment for the next week. When Theo arrived, he assessed the wiring and sensors that were in the house. Then he explained how the system would work, that he could integrate the smoke alarms as well, and could install it two days later. He was far and above more comprehensive with his review and explanations than the other two security companies that I met with. He replaced the motion detector, one of the sensors, and even installed a NEST thermostat at no extra charge, allowing me to integrate the climate control into the Alarm app. He was AWESOME."

"I responded to a flyer that I received from ADT as I had been thinking  about installing a security system for extra peace of mind as I am a single woman living alone.  It sounded like a deal that was too good to pass up.  I did not realize until I did some research later that ADT subcontracts all of their installation out to local providers so I am not sure which parts of this review should be directed at ADT vs Protect your Home...who provided the installation service but it is clear that their business practices have  common core and most of my interaction has been with Protect Your Home.  Apparently, after 3 months Protect your Home is no longer responsible for my system and after some research I am starting to wonder what will happen when ADT becomes responsible for addressing any issues with my system if there is no local service provider.
Here's an overview of my experience. It was easy to set up the appointment and the installers arrived right on time.  I want to state that my low grade has nothing to do with my overall experience with the installers who came out and installed my system.  They were friendly and courteous and very professional in completing the install. Nor am I dissatisfied (for the most part) with the system that has been installed. However, the reason that I would not recommend Protect your Home is that I  do have a problem with the sales tactics that they use which I have to believe come via ADT and then through the local installer Protect Your Home.  I was definitely oversold and my monthly premium is too high and much higher than I was initially quoted.  I am also locked in for 3 years which is  too long and should be unnecessary if your product is worth the cost. I believe there are better ways to set up business practices so that your salespeople are not so dependent on the commission they receive from a sale.
After evaluating my home my installer did some neat number tricks (this is sarcasm) to give me an estimate that was supposed to convince me that getting the highest upgrade was actually going to be the best deal for me after all of the credits had been applied.  I didn't really buy it but at that point I didn't completely understand all the components and the implications.  I was also prepared to invest in a security system and could also see the value in most of the parts of the system.  I ended up agreeing and the installation was completed that night.  I'm not sure what would have happened if I had asked to think about my options...my installer was a smooth talker and knew how to take advantage of me as a single woman.  Over the next few days as I reviewed the contract and started using my system I realized that I did not need the security camera or the supposedly handy clicker for disarming and arming the system that was supposed to be a bonus but was listed at $150 on my invoice.   The clicker is pretty much useless if you go with the Pulse system and can control the entire system from your iPhone. I also thought my monthly premium was higher than it should be.  I called ADT to inquire and the rep told me that I could return any equipment for a refund for 30 days.  I was also quoted a monthly rate that was lower if the camera was returned.  They set up an appointment for my installer to come out to collect the equipment that I did not want.   However, when the installer came back out he contradicted the information that I had received from ADT.  At that point I didn't argue and didn't want to deal with the frustration of navigating between all these parties so I kept my camera, my unused clicker, and have a higher monthly premium than I believe I should have.
As a customer I would be much more likely to recommend this company if you set up your practice so that your salespeople came out for an initial evaluation and clearly explained the options and pricing. THEN, gave the customer time to consider the options and choose the system that best suits their needs.  Yes, it takes more time but now that I have done some additional research I understand from first hand experience why ADT has lost credibility to other home security providers.  Until this changes I would recommend that anyone looking for home security system do their research before setting up an appointment with ADT based on their name value alone.
Finally, I also have yet to receive my $100 VISA gift card which required extra hoops to jump through in order to have it sent out.  I sincerely hope that both companies consider their business practices and make some changes or I definitely be considering another company when I move and/or at the end of my contract."

"Went Well. Customer service waited us through the installation process with patience and no problem.
"

AIO provides computer support services for all PC platforms including Apple OSX/iOS, Microsoft Windows, and Google Android devices. \n\nWe are the only company on Angi.com with a BBB A+ rating providing nation-wide IT support on-site/remote services from over 1500 locations. You can call us directly at 832-402-1335, option 1 for sales, to be connected to a sales engineer if you need immediate help. You can also visit our website at https://aiosupport.net. We look forward to helping you!

"It went smoothly from the beginning. Unlike a typical bathroom fan/light combination I wanted the two functions separated and positioned in different spots. The original way I planned the installation would not work due to some ceiling joist positioning; Eric suggested an alternate way that was both functional and aesthetic. In addition I needed a GFI outlet repositioned due to a planned larger medicine cabinet. Eric repostioned the outlet working in rerouting the wiring from the attic. Eric and his crew kept me informed all the time they were working and cleaned up after themselves when done. I would highly recommend Master's Electric."