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"We just had a security system installed and have been using it for the past week. We absolutely love it. It is not just easy to use, but as a family with a young child we feel so safe. We recommend this system to everyone, and the peace of mind is worth every penny. I should also mention that the man who sold us the system was so nice and professional. He didn't try to sell us something we didn't need and he had us up and running in no time! So a special thanks to Marcos!"

"We currently have ADT security monitoring and we purchased our package through local national retailer Protect Your Home. They have sales offices and installation branches all over the USA, and are the top Authorized Dealer for ADT. It’s great to finally have cameras inside and outside to keep an eye on things. ADT will dispatch police if the alarm is activated – which helps us feel much more safe than before we had the system."

We are a local Florida ADT Authorized Security Dealer with over 20 years of experience. We specialize in Home and Small Business Security System Installations and/or Upgrade. This includes Fire, Medical, Burglary, and a complete line of Camera and Home Automation options

"We have our second home in the mountain so they were able to send it and he was able to work with our installers and it worked out fine. So far we were are pleased with it. We were with another security system for 12 years and we changed because their selection of product was of a higher grade. They are excellent."

"okay Support for install not smooth"

""What struck me most about Chris was his patience along with his professionalism. I had never used a private detective before and was a little nervous, but he took the time to answer all my questions and explain the process. He was extremely accessible and kept me updated on my case. If you want someone who is professional, courteous, thorough, and who gets the job done right, I highly recommend Chris and CSI Secure Solutions.""

"Added 8 cameras to my home and am very pleased with the installation and process overall."

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Four key points to help you with your decision.

1)  Larry Magill, Owner, is an impressive guy and he is hands on in his business.  Larry understand what it takes to exceed his customer's expectations.  Larry's customer service standands are very high and he sets the tone for the entire organization.  Larry's team members have a lot of respect for him. Also, Larry and Bobby do a good job recruiting the best in the business.

2)  Bobby, Operations Manager, is an excellent audio / video TEACHER.  Bob explained things about the features and equipment so I could understand and make an informed decision.  Once we decided on the equipment, Bobby went to work finding me the lowest prices.  I was glad to see that they will price match any store or online website.  There competitors were unwilling to price match, so that gives Smart Home a true advantage.

3.  The installation team showed up on time with two vans of equipment and four installation experts.  Two guys were working on the audio installation and the other two guys were hanging TVs.  The installation went as planned with no surprises.  The guys were extremely polite and courteous. 

4.  A week after my installation, I wanted a couple changes.  I spoke with Larry late one afternoon and he had an expert (Jeremy) at my house the next day at 8:00.  Jeremy quickly did some trouble shooting, made the changes I wanted and everything has been perfect ever since.  Jeremy's knowledge and expertise is very evident. 

My audio / video equipment purchase and installation was extensive (over $10,000) and I am extremely please with my decision to go with SmartHome rather than the two other companies I received quotes from this summer.

Warmest Regards, Mike Daniels

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"I responded to a flyer that I received from ADT as I had been thinking  about installing a security system for extra peace of mind as I am a single woman living alone.  It sounded like a deal that was too good to pass up.  I did not realize until I did some research later that ADT subcontracts all of their installation out to local providers so I am not sure which parts of this review should be directed at ADT vs Protect your Home...who provided the installation service but it is clear that their business practices have  common core and most of my interaction has been with Protect Your Home.  Apparently, after 3 months Protect your Home is no longer responsible for my system and after some research I am starting to wonder what will happen when ADT becomes responsible for addressing any issues with my system if there is no local service provider.
Here's an overview of my experience. It was easy to set up the appointment and the installers arrived right on time.  I want to state that my low grade has nothing to do with my overall experience with the installers who came out and installed my system.  They were friendly and courteous and very professional in completing the install. Nor am I dissatisfied (for the most part) with the system that has been installed. However, the reason that I would not recommend Protect your Home is that I  do have a problem with the sales tactics that they use which I have to believe come via ADT and then through the local installer Protect Your Home.  I was definitely oversold and my monthly premium is too high and much higher than I was initially quoted.  I am also locked in for 3 years which is  too long and should be unnecessary if your product is worth the cost. I believe there are better ways to set up business practices so that your salespeople are not so dependent on the commission they receive from a sale.
After evaluating my home my installer did some neat number tricks (this is sarcasm) to give me an estimate that was supposed to convince me that getting the highest upgrade was actually going to be the best deal for me after all of the credits had been applied.  I didn't really buy it but at that point I didn't completely understand all the components and the implications.  I was also prepared to invest in a security system and could also see the value in most of the parts of the system.  I ended up agreeing and the installation was completed that night.  I'm not sure what would have happened if I had asked to think about my options...my installer was a smooth talker and knew how to take advantage of me as a single woman.  Over the next few days as I reviewed the contract and started using my system I realized that I did not need the security camera or the supposedly handy clicker for disarming and arming the system that was supposed to be a bonus but was listed at $150 on my invoice.   The clicker is pretty much useless if you go with the Pulse system and can control the entire system from your iPhone. I also thought my monthly premium was higher than it should be.  I called ADT to inquire and the rep told me that I could return any equipment for a refund for 30 days.  I was also quoted a monthly rate that was lower if the camera was returned.  They set up an appointment for my installer to come out to collect the equipment that I did not want.   However, when the installer came back out he contradicted the information that I had received from ADT.  At that point I didn't argue and didn't want to deal with the frustration of navigating between all these parties so I kept my camera, my unused clicker, and have a higher monthly premium than I believe I should have.
As a customer I would be much more likely to recommend this company if you set up your practice so that your salespeople came out for an initial evaluation and clearly explained the options and pricing. THEN, gave the customer time to consider the options and choose the system that best suits their needs.  Yes, it takes more time but now that I have done some additional research I understand from first hand experience why ADT has lost credibility to other home security providers.  Until this changes I would recommend that anyone looking for home security system do their research before setting up an appointment with ADT based on their name value alone.
Finally, I also have yet to receive my $100 VISA gift card which required extra hoops to jump through in order to have it sent out.  I sincerely hope that both companies consider their business practices and make some changes or I definitely be considering another company when I move and/or at the end of my contract."

"DCS exceeded my expectation with the installation of my alarm system. Exceptional job at a reasonable price. The employees were very down to earth. Felt like family! Will consider them for all security needs!"