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"Started on 6/23/24 with the technician telling us we need a new unit, Told us that it was last years model so he was giving us a "deal" on it. He took a check that day for 1/2 of the cost of the unit. June 26th the unit was installed- after having to leave several times to buy a new torch set , and some other complications. June 29th we contacted the technician again about the unit not cooling appropriately, and that it was 80 & 78 on our Thermostats. June 30th - technician came back out and told us he needed a part. July 1st - part was delivered and technician came out to install. July 2nd we contacted the technician again letting him know it is not cooling. July 3rd - technician came out and looked at the system again, told us to give it until sat July 5th to see if it cools and then let him know July 5th we reached out to the technician to let him know the unit isnt cooling, technician communicated that they would be out Monday July 7th. July 7th - Technician came back out to look at the unit and it did start cooling July 8th - we contacted the technician to explain that there was ice on the pipe by our furnace, and that it was warming up in the house July 10th - technician comes out - does some type of adjustment with the thermostats July 20th - contacted the technician to let them know the AC unit outside was not turning on. July 21st Technician comes out and says a wire was loose on the unit outside thats why it wasnt working July 22nd we reach out to the technician and tell him there is ice building up on the unit outside July 23rd - Technician was going to come out, but we decided to get someone else to come look at the unit. - we let the technician know this. July 23rd - new company (had to pay service fee) comes out and states that the unit is too large for our house and has lots of pictures and reading that show what is wrong with this unit. They are sending some on July 24th to come give us an idea of what needs done to fix this unit, or (hopefully not) to replace it AGAIN."

"They showed up for the installation on time, carefully unloaded the new unit without mishap, and moved it to the installation site on the side of the house. They then proceeded to dismantle the 18-year old unit and start the installation. They worked efficiently and carefully, getting the new unit ready. After checking all connections, they started up the new unit, and we had a new, energy efficient A/C unit! Thanks for being caring, friendly, and professional with the whole process!"

"Last year I wanted to install a new digital thermostat in my house. I bought the thermostat I wanted from Amazon. I called Sal's Heating & Cooling, Plumbing & Sewer to see if they could do this under a Groupon offer. They said they could, so I bought a Groupon For Sal's Heating & Cooling, Plumbing & Sewer for a service call plus one hour of labor. When I called back to make the appointment with Sal's, they said there would be an additional several hundred dollar charge for the thermostat. This was not revealed on the initial call. needless to say, I used a different company. But, I was still stuck with a Groupon that I could not use. So, last week a laundry drain backed up and I thought I would use the Groupon for Sal's. I called Sal's to see if they would honor the Groupon and would be able to do the job. They said yes and yes. When the technician got to the house, he said it would be an additional $350 to clean the drain. Sal's said the Groupon was good only for a house call and 1 hour of troubleshooting. The Groupon says o1 hour of labor. I will never use Sal's Heating & Cooling, Plumbing & Sewer company for anything. I would recommend you NEVER use Sal's Heating & Cooling, Plumbing & Sewer for any reason. They are unscrupulous at best!"

"They did a pretty good job"

"Working with Map was an amazing experience. They were thorough and got back to me quickly when I had questions."

"Aireserve in Orrville is an outstanding service provider. Mike pack was the tech who performed the annual service on our Generac. He is thorough careful and explained things understandably. Their app keeps me apprised of the Generacs status. Great service provider and great people."

"friendly & helpful."

"He was most excellent! "

"I had purchased a new HVAC for installation in my home. There were challenges to getting the cooling unit to function as well as running new wire. The job took several visits to trouble shoot and complete. The service staff, Ian Bryan, and Will were cordial and professional throughout the process. And the manager, Eric, was assertive in contacting me and trying to schedule a final service appointment to get the issues resolved so the system would function properly. This company is definitely motivated and intentional to keep customers happy and satisfied. They are tidy and clean up afterwards. I would use this company again based on K&K's bottom line of doing the right thing when there are complications."

"We needing to replace a broken furnace in our new home recently (11/22/2021). Our home warranty would not cover it because the owner Scott told them it didn't work at all (the heat exchange was cracked) and the unit still powered on and the blower worked. However because he told them that they would not cover it. This was the start of winter so I had no choice but to have the unit financed so they would replace it at my expense instead of going through the home warranty. I paid $4k for a unit that pushes about 1/2 the BTU of my old unit and from what I can tell sells for about $1,500. It isn't even rated for the area its covering. Then it took hit "technicians almost an entire day to install it and get the thermostat working. They eventually had to call what seemed to be a senior tech over to help them. Once it was done we realized a few weeks later that we were smelling stagnant air from the basement and I examined the area and found they had cut out and removed the return duct and never reinstalled it on the new unit. So it was pulling air from the basement and our return was CUT out with the support pieces still hanging and a big hole in the basement duct. I called to get the return put back in and was told Scott would need to take a look. He came out and weeks later had still not called me to setup getting the work done. I called back again and they got ahold of Scott and he quoted me like 1800 or something stupid. This install was not just improper but has been deemed unsafe by the county inspector. Thye have been notified to fix this immedietly to be code compliant and be able to use it again. As of about 2 weeks ago we still have not heard from them about when they will resolve this."