Get matched with top fire or smoke damage recovery pros in Cleveland, OH

"Adam, co-owner, arrived dressed in very nice dark slacks and a light blue button-down shirt. I should mention that Adam's arrival was a complete shock to me. I had mixed up the dates and assumed our appointment was the following week. Thankfully, Adam, arrived on the date we had agreed upon. And, though I didn't recall the time at the moment he drove up, I am sure he was punctual. I told Adam that since he was here, yes, let's take a look at the basement so he could give me a price to paint my basement floor. But, according to Adam, I had agreed to hire him on the spot when we talked. He also said he had purchased all the materials and was ready to work. Though I don't recall all the details of our conversation, I can say that Adam would be the first contractor/handyman who gave me a quote without seeing the job first. For example, other people I interviewed, wanted to see the condition the floor, measure it so they would know how much paint to buy, etc. I don't recall Adam giving me a price over the phone, but I decided to take his word for it. I felt bad that he could have scheduled another job in my time slot and since he also had already purchased the materials, I agreed to let him do the work. What I did recall about our conversation was that I explained to him that I wanted the floor painted because plumbers had to break the floor in two areas to get to the pipes underneath and that they re-cemented the floor, pretty clumsily. I wanted to even out these patches and have a clean, painted, nice looking floor. I also asked him to hang a mirror in my dining room. Adam assured me he could handle the job satisfactorily. Since, I hadn't expected him, I had to hurriedly clean off the basement floor. There were bags and bags of linen and dog blankets, etc. Adam did volunteer to move the remaining 4 or 5 boxes of pillows and blankets. Before we entered the basement, he had said that he typically starts a job by cleaning the floor with a shop vac. However, once he saw my basement floor, he said it was pretty clean and asked to use my push broom (it was nearby) to sweep the floor. We chatted a little and then, I remembered, I wanted the sink stand holding the utility sink cleaned of rust and painted black. He said he had some black flat paint and agreed to do it. I got busy doing yard work in the backyard, when I rounded the front, he was sitting in his truck. He exited the truck and I said, something to the effect that I guess he was waiting for the etching solution to dry. He said, it only takes about 10 minutes to dry. He also said the etching solution was environmentally safe, which I liked, and odor-free. Sometime later, I decided to take a look at his progress. He had already painted some of the floor. I realized immediately that he had not cleaned the rust off of the stand for the utility sink, nor painted it black. I asked him about this, thinking he just overlooked it. But, he said the stand was too brittle to be painted. I told him a couple of other people had looked at it and found the stand sound. He said he would check the stand again. Adam's fee is $155 per hour and $99 for every hour thereafter. He estimated that the job would take 2.5 hours. I was impressed that he was finished right about that time, maybe a few minutes more. However, he said he had another appointment and didn't have time to hang the mirror. He added that he thinks the sink stand could be cleaned of rust and painted, rather than be tossed out. We looked at the floor together, and I told him it looked good. It was still wet and shiny. He told me not to walk on it for 48 hours. Yesterday, I walked on it. I was surprised to hear a crunchy sound. The sound comes from stepping on the epoxy flakes Adam added to the floor, per my wishes. I hope the crunchy sound isn't permanent. As far as the floor's appearance, it's just okay. Maybe I was expecting too much. But, I thought the re-cemented areas would have been blended in so that I would have a nice, clean, smooth looking floor. The outlines of the re-cemented areas show through the paint as well as stained areas and areas that were covered in old paint. It just looks like paint was rolled over the existing floor with little or no prep work done. Based on my information, the cement and other areas could have been sanded by hand, or with a hand-held tool called a grinder, to smooth out the rough edges. But, maybe the Clean n Etch could have done the same thing. Adam said it drys in 10 minutes. I happened to come across a bottle of Clean n Etch at Home Depot yesterday and it advises no foot traffic for 2 hours after application and no top coat for 24 hours. I am not accusing Adam of not applying any Clean n Etch, but I wonder how useful it was if the paint was applied on top of it before the solution actually cured. I can only hope that the paint job will last for years, as Adam said it would. Finally, the idea of the epoxy flakes is that they are spread haphazardly, and they were., but maybe too much so. One area has a huge cluster of flakes and nearby areas are sparse, it looks as if a bag of flakes was dumped in one area and remaining flakes spread sparsely."

We service Northeast Ohio 24 hours a day and 7 days a week. Our average on-site time is 60 minutes, and we work directly with your local insurance provider. Give us a call now to schedule a visit.\n\nMike Moorhead and Ron Woods, both lifelong Northeast Ohio residents, have nearly forty combined years of experience in disaster recovery, construction and operational management, with enough expertise to solve any and all mitigation problems they encounter.PuroClean Professional Services provides state-of-the art services, responding rapidly to your call for water, fire and mold related crisis. Our team maintains the highest levels of certification in the nation, including Master Water Restorers, Master Fire and Smoke Restorers, Master Carpet Technicians and a slew of other credentials. We will put our property restoration expertise to work after floods, fires, mold and trauma so

We pride our company on reliability, great communication, integrity, and quality work. We are experts in our trade and will do our best to keep you as educated as we can on your particular task or project. We look forward to earning your business! Book with us online or feel free to give us a call today!\n

At 1-800 WATER DAMAGE of Cleveland West, our mission is simple – provide top-quality work and unbeatable customer service. Our services go beyond water damage restoration to include mold remediation, sewage cleanup, professional carpet cleaning, fire/smoke restoration, and much more. We proudly provide property damage restoration services in Lorain, Cuyahoga, and Medina Counties, and surrounding areas.

"They came through and cleaned all of it up.  There was mold from the trees on my foundation and they cleaned it up.  They even wore bio hazard suits.  They also do fire damage and mold damage removal."

"I appreciate the work done by technicians. But I am not happy with the way it went as Tina the sales person really made all false promises which I reported to manager. There was no prior quote or estimate given and also not aware of any certifications or qualifications provided as promised. Since I was in urgency, I had to believe Tina and went ahead. But I will not go with them again if they work same way."

"The service was fast and courteous. I would hire again."

"They were able to come out the same day which was fantastic! The woman who came out was very professional and through. She tested the area in question for wetness then went up to the bathroom to test the area. She told me that unfortunately I would need to probably fix my gutters and drywall to correct the issue but they do not do that type of work. I was very thankful for her advice and regretted that I could not use them for service after they drove all the way to my house. I would definitely use them in the future id anything comes up."

"The service was good. We just paid the $59 Big Deal. They were great and professional. The price was fine."

"Genpro were absolute professionals in their demeanor and performance. During the times when you need someone the most with a water damage problem this team is second to none very prompt and extremely thorough. I have had the unfortunate event where I have needed genpro services , , but if I had to deal with that circumstance ever again they are exactly who will be doing that work because I feel like I made friends and the value that I received was beyond what I ever expected."