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"They did a great job, and they were able to fix the problem on our air conditioning."

"Garrett and team were excellent, they provided top professional service at a reasonable price. I am very happy with my new furnace and the whole installation process. Highly recommend!"

"5-Stars for Shawn at Precision Air! We were looking for a dependable and experienced HVAC technician when it came time to replace our furnace and add AC. We discovered Shawn at Precision Air and couldn't be happier with our choice. Shawn was incredibly professional and responsive from the start. He listened to our requirements and explained all of our choices. He also provided us with a detailed and reasonable quotation. Shawn got right to work on the day of the installation and arrived on time. He took great care with his work and made sure everything was done correctly. He also took the time to instruct us on how to use our new system. Even after the installation, Shawn's follow-up was excellent. He contacted us many times to guarantee that everything was working effectively and to finish the final inspection after being paid. For all of your HVAC requirements, we strongly suggest Shawn at Precision Air. He is a real professional who is proud of his work and who we will surely hire again in the future."

"Russell came out the same day we called. He looked at our OLD water heater and recommended we install a new one and also recommended a Hot Water Recirculation System. It was installed the next day - promptly and efficiently. We have hot water ... and quickly. Great service!"

"The team of four was very professional and performed an excellent job in a record period of time. Just one day to take the old furnace away, replace all the old boots and duct work and install the new furnace. They paid a lot of attention not to damage or dirty the floor/carpet. I am very happy with their performance. They may not be the cheapest on the block but it was all worthed and you only have to do that once in your lifetime."

"When it became clear that my existing HVAC system needed to be replaced, I initallycontacted thecompany that was the original maintenance contractor.  They made a proposal for system replacement, but, would not give me a paper contract explaining the complete work to be provided.  Indeed, said contractor proceeded to try to sell me additional items I did not want or need.
I subsequently called Diamond for an estimate.  Bob came to the house and thoroughly explained various options and provided
written contracts for the alternate proposals.  The straight talk approach was really appreciated (especially after the snake oil salesman from the prior vendor).  After a day's review, I authorized Diamond to proceed with the installation.
The Diamond staff showed up on time and finished the installation by the end of the second day.  They were extremely professional and patiently explained what was happening at each stage of the project.  Behing the professional staff, Bob an Elaine Weatherford remained in contact to make sure that I was happy with the work.
My only concern after the project was completed was the interaction between the new system and the smart vent system.  Bob and his staff made sure the my concerns were resolved.
I unconditionally recommend Diamond HVAC sysems to anyone who wants to depend on dealing with honest, no nonsense, business professionals.


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"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"Awesome experience from one week prior to installation when Tech Sonny Osorio made a service call to my home! I made the decision to replace my very old system! He arranged for Estimator Paul McHugh to come to my house! New system was selected, installation date arraigned for 3/13/18. Rick Tudor and his crew did the installation! From start to finish Ray O. cook is the very best! Absolutely no high pressure and everyone was timely, efficient, polite, knowledgeable and extremely helpful! Answered all my questions, and the pricing was great! Highly recommend!"

"Called Laura late Friday night and left a voicemail. She returned my called first thing next day and had the low refrigerant problem fixed by 9:30 AM. She's great. Call her."

"Furnace ran without trouble while Eric was here. He inspected it and ran tests, found nothing wrong. Charged us only for the visit, and didn't try to sell us any kind of additional services. But he provided a quote for a new unit in case the noise returned and we wanted to replace the furnace, which is 20 years old. The noise returned, and we will have Eric install the replacement in a couple of days. We are happy to be repeat customers because he was professional, prompt, and helpful during the first visit."