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"Can not imagine a better response, starting with my call for assistance, response time and how the technician, Tad methodically diagnosed the problem. We have an obscure kitchen fixture that required service in Feb 2019. Under warranty the problem was easily diagnosed by me, a problem possibly caused by me and a replacement part sent and installed by Albert Nahman team. Problem: I broke the faucet cartridge. Current Problem: restricted hot water flow in this kitchen sink only. Turns out the new cartridge part is now malfunctioning. I called and Tad arrived taking a step by step approach ruling out possible causes: a clog here or there, build up of sediment, or blockage in the lines or cartridge. The company that sells the product got on the phone with Tad and they collaborated on the problem and the tech person gave Tad one more thing to try. After the collaboration it is agreed, problem persisted and therefore that new cartridge part is now malfunctioning and will be shipped free of charge in two days. Thanks to all, who made this possible and I trust we will have Tad here again soon to finalize this fix. BTW, cost of service was less than expected given going rates for such a call lasting in excess of one hour. Another comment, spending time with Tad during the repair was a pleasure to have him explain, collaborate, listen and just chat. Questions on who to call next time, no question who I will call next time. I have read criticism of costs: In the Berkeley area "How much does it cost to hire a plumber? Some plumbers have a minimum fee for a service call. They might charge anywhere from $175-250 to come out and give you a consultation. Plumbers may give you a general service rate of $128-148 per hour when there are a lot of unknowns about a project and they aren't sure how long it will take. Some charge a flat rate for their plumbing services. For example, you may get charged $175 for a sink or drain cleaning, while toilet installation costs $500." Today costs are upfront, same as charges in Feb, $69 to arrive and assess the problem. Here in excess of one hour for $129 minus $25 coupon, total charge $173. I am ok and I expected these costs. If I was in Philly, where I grew up, I could call an uncle or cousin and get a better rate, a family rate. This is going rate for our area."

"The service was good, they were able to fix the problem and make my air conditioning run during the summer."

"These guys are AMAZING! They replaced a furnace and overall I was VERY
IMPRESSED. Their prices were great, their service was 10/10 and overall
very professional and trustworthy. I rarely review, but I feel good
about recommending them because I know you will be in great hands.
"

"Juan and his team were top tier professional. From the initial consultation to the hvac installation, they handled everything with care. Juan was so thorough answering my questions, the install was done in time, and everything was to spec. When I contacted him with an issue after install, him and his business partner came to take care of things immediately. I wouldn’t hesitate to recommend them in a heartbeat. So grateful for the work they did with removing our furnace and installing a split unit heat pump. Thank you Juan!"

At TRIO Heating, Air & Plumbing, our mission is clear: to provide top-tier heating and air conditioning services while focusing on exceptional customer experiences, employee happiness, and environmental responsibility. We are dedicated to delivering outstanding service that ensures our customers are satisfied and our team is motivated.

"AirStars Corp was absolutely amazing! They were very professional and really knew what they were doing. They changed the insulation and fixed the pipes, which had been connected wrong before and were starting to leak. Any other company would probably have told me to replace the whole system, but AirStars took the time to do things right. You can tell they care about quality and their customers. I’m so impressed with their work, highly recommend them!"

"ABC Heating & Cooling does it again!...We spent the 1st summer in our newly renovated home miserable fron the great! So we decided before summer of 2020 rolls around we'd have seen air conditioning unit installed. Well it was a no brainer for us to reach out to ABC once again, since they had done such a great drop undertaking a heater in our rental property. Once again they came through and delivered great, professional service! They were on time, respectful of our home and patient while explaining how to use the unit. Big THANKS to Joaquin, Antonio and Ben for the great installation! Can't leave Jeff C. out for his salesmanship, expedited efficiency and competitive pricing to get the job done!! Look no further than ABC for all of your Heating and Cooling needs!!"

"Diego was very efficient and professional. We bought a new water heater from Home Depot, and he let us know everything we needed beforehand so that his work was really quick. He demolished our old water heater stand so that we can have it replaced with a new one also. Thanks, Diego!"

"Great and professional service, reliable. He found bottles from the time they built the house (1994). Also a hole in the vent, he crawled and fixed it!"

"Just had the initial diagnostic visit. I was given terrible news (I'll probably end up getting a new furnace $$$), but the technician Ricky was wonderful. He was extremely polite, professional, and friendly. He did a very thorough inspection and then gave me a very thorough explanation of the problems. This included photos he took on the spot of some internal parts (oil leakage, heavy dust & dirt, stress markings).... at no point did I feel like I couldn't trust what he was telling or showing me. He answered every question I had. He went into the "attic" of my Eichler to check the ductwork (via a 14" hole in the closet ceiling, into space so shallow and tight I have no idea how the ductwork was ever even installed), and came out with photos to show me. The company was easy to work with when I had to change appointments, sent me email and text confirmations of everything, and gave me a day-before reminder of the appointment. I had an 8a- 11a window and received a text at 7:50a letting me know the technician was on his way, with a photo of him included. Perfect, perfect, perfect. The visit was $89 but reduced to $39 because I signed up for the MVP membership: $107 for a year which gets me all kinds of free services plus discounts on everything else. It even includes services on my water heater which they did not install! Additionally, they have some really good guarantees, MVP or not. Before leaving he called the office, explained all he'd found, and handed me the phone to set up an appointment with a "comfort specialist". Ariel (on the phone) was also extremely polite, professional, and friendly. These people are trained right! Or they're hiring very well. So, I will be meeting with someone to discuss repairs vs. replacement options. No repair work has been done yet (although Ricky did do a temporary fix that is allowing me to get some heat), so I can't fully review the company. But thus far I'm 100% pleased. This is probably the best experience I've ever had with any kind of repair technician. I've never used them before and have also never written a review before. The experience was just that good. I'll write another when I've finished with them just to give a full review, but so far perfect!"