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"They were great. They responded quickly and had a tech, Eliseo, come out the same day. They were able to complete our mini-split installation and got our air conditioning going. Very efficient, professional and thorough. I will use them again."

"Very professional, prompt installation and followup appt. Price was great, no hidden fees. Mark and his crew went above and beyond. Highly recommend."

We pride our company on reliability, great communication, integrity, and quality work. We are experts in our trade and will do our best to keep you as educated as we can on your particular task or project. We look forward to earning your business!

"I thought they listened well to the needs and proposed a good furnace solution. Installation was smooth. Post-installation, though, has been a bit disquieting. Shortly after install I got an envelope in the mail from them addressed to a different last name. I guessed it was intended for me anyway and opened it. It had a copy of an application to Lennox in my name for an extended warranty, denied. This was surprising since I thought I was buying a unit with extended warranty. Eventually I figured out that Lennox' denial was because the unit came with the longer warranty so no extended warranty was available; all Aire Serv had managed to do was purportedly bind me to arbitration with Lennox. Very strange. The Saturday after install the thermostat reported, "Unable to contact furnace." Since I had 24/7 first year service I thought I'd call. Aire Serv basically took the position that they didn't like or do after-hours support for the thermostat I'd specified (a Lyric instead of the Lennox proprietary). In fact at that point their recollection was that they "had tried to talk me out of the Lyric." We had had no such conversation. They were willing to talk me through hot-wiring the furnace, but temperatures were mild and that wasn't what I was after; I was mostly just trying to determine whether there was an issue with the furnace. I scheduled Monday service, but eventually figured out that they had installed the thermostat with a dead battery. Disappointing on a big ticket item. By the way, still happy with the Lyric and don't regret at all not buying the Lennox."

"One tech, Jacob Bailey, did a thorough testing and servicing of the A/C and then reviewed immediate and future concerns about the system. He made recommendations about further diagnostic testing and a recommendation about the likely need to replace the blower capacitor. Will Adams found a leak in the instant hot water dispenser and said it needed to be replaced. He suggested options for Roth doing the entire replacement and install or purchasing the unit and then having it installed Both techs were clear in their presentation of what needed to be addressed and offered options without any pressure."

"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"ROMEL GOT TO ENCOUTER OUR BATS! HE DIDN'T BAT AN EYE (PUN INTENDED)..HE EVEN OFFERED TO COME BACK NEXT YEAR! HE WAS VERY RESPECTFUL AND WORKED VERY HARD. ROOF LOOKS LIKE NEW. I ASKED HIM TO RETURN IN A WEEK OR SO TO HELP WITH SOME WINDOW WASHING. THANK YOU Romel."

"The tech showed up when they said he would.  It was same day.
Quickly found the problem, had the part with him, replaced the bad part.
Checked out the unit in the garage and the unit outside.
Very professional.
"

"New installation went well. I was a little upset that only 50% was covered being that the unit was 19 years old. I'm sure that parts for something that old would be hard to find. Replacement was recommended."

"It went very well.  They are local business so we wanted to give the local business our money.  We would use them in the future.  In fact we have had them out a couple of times to do some routine maintenance on their installation."