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"Great plumbing expert that came out the next day and got the project up and running."

"Jim did a great job. He quickly assessed the problem and then took our unit with him to work on it more. When he got back to us, the fix would have cost more than it was worth. He gave us options for a new or refurbished PC. We felt the refurbished was a good deal and chose that. He came back and set that up and we are very happy with it. He then took a look at my laptop and again took it along. He tuned it up and installed a speed upgrade we wanted. Of course, we paid extra for the new unit and upgrades, but we thought the price was very fair. Jim seemed very knowledgeable and responsive. We will definitely call him again if we need any computer services."

"This company has treated me well, especially Mike Museus, who worked over a year (last summer and this spring) to find out why there was a fluid leak in my new AC unit. The leak didn't affect the cooling of my home so I wasn't concerned, but Mike was persistent, even to returning finally with an "expert" to help diagnose the problem. What they found was that the A-coil above the furnace was full of tiny pinholes. On the day this was to be replaced, Steve came before 9 a.m. to remove the defective A-Coil and install the new one. He worked on it all day, without lunch or a break, leaving shortly after 5 p.m. There was no charge, as it was still under warranty. With all that, he still took the time to explain to me why the replacement was so important: that the defective A-Coil could eventually leak enough to damage the furnace below it. Because he was using solder, I believe, to install the new part, he turned on the ceiling fan in the adjacent room to mitigate the fumes. My only complaint is that a few of my vinyl floor tiles were damaged/discolored by the soldering process. That part of the flooring has had water damage before and is missing a few tiles so, after a day of hard work, he may have attributed the damage to work done before. It's not a big deal; I just wish he'd have said something. I have to hand it to Steve, though; he was working by himself, which frequently required him to leave the furnace area to check the outdoor AC unit, then rush back to the indoor work. I think it might have been a two-person job. At least, an assistant could have facilitated some of the work done."

"Good experience quick visit since actual repair completed under warranty with another company."

"OOps, I told the story in the first paragraph, so I will just say that I think anyone who does not hire Michelle for cleaning and for organizing is making a mistake!"

"Went great!! I loved that he could come out as soon as I needed and the earliest available appointment.  He was prompt, professional and got right to work assessing my sump pump and drainage around the house etc.  He also took the time to lay out my options for a battery backup and work to potentially re-route my drain pipe to the other side of the house and bury it to feed out to the forest vs right next to the house.  I felt way more informed that I had previously been.  He was able to complete the work quickly, efficiently, cleanly well under an hour.  Also, while he was there I asked if he could take a look at my furnace, I could not figure out how to replace the filter and he was able to show me right away.  I greatly appreciated this because I was really perplexed by this matter!!!   I found out My Service Pro does a variety of work and repair and I was happy to keep his information for future use.  I would definitely use My Service Pro again and recommend this company to my neighbors and friends.
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"Emailed company for an estimate to repair or replace some interior doors. Got a prompt reply and set up a time for the appointment. The owner assessed the job and told us that repair was all that was needed, not replacement. He also gave us some insight into a future job that we are considering and could consider the company for. The repairs were able to be scheduled within a week and the job was well done. Only snag was a little mix up in the time that the job was to start, but this was very minor. Overall we are very happy with the experience. We very much appreciate the experience level of the people we dealt with (Jim and Tom). 
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"Paul and Dan were very professional and their attention to detail was amazing. They really took the time with us upfront in the planning phase to do multiple drawings and alterations to the original plan to make sure that we were getting exactly what we wanted. Once we decided on a final direction they got to work immediately with obtaining permits and ordering windows for our project and other than a few weather delays completed the project on time. When the work began they made great progress and took the time to bring up ideas to make the project better. Our house was built in 1906 and the craftmanship that Paul and Dan possess to make the interior trim match the existing trim was more than we could have hoped for. They did a great job matching the exterior shakes and paint work to make the addition look like it had always been here. In the end, we are absolutely thrilled with our new living space and how much nicer it is than we envisioned it turning out. Paul and Dan completed the project on time and on budget. We have already asked them to replace a few windows in the house and have recommended them to several friends/neighbors/family members for upcoming projects. We would absolutely use Five Star again for any upcoming projects."

"Brendan, the installer came out and gave me a quote that was understandable and complete. He recommended certain systems based on my needs, and gave me his cell number for any further questions. The prices came below any others, and in come cases nearly 1/3 less. I talked to him later about how other options might help, and he was very helpful. During the installation they explained to me (and showed me) where the previous system failed, and how this would not happen with the new system and why. When finished the utility room was cleaner, and the heating was more organized than before.
I would recommend DJ's to anyone.
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