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"Inspection performed and recommended replacement. HVAC / Furnace removed and replaced."

"A+ service and install. The installers were courteous and professional. They made sure our floors and walls were protected from the installation equipment and they explained the whole process to us. The finished product was above expectations. Great job!"

"Jermain diagnosed a faulty capacitor very quickly and replaced it. He also checked the pressures on both units and inspected both inside and outside units. He also provided some explanation of how the zone dampers worked and provided a recommendation on sealing up an air leak slot by one of our filters. He also offered an annual service contract if we desired. He was very courteous and answered all our questions."

"called several companies on 6/23/2014 , and Moncrief was the first one that could send someone out "as soon as possible in the afternoon". Not an issue since that was the response from every other company.
Technician arrived on time, was very professional and quickly found and fixed the problem.  Unfortunately, I didn't  explicitly tell him to review any repairs with me prior to making them.
I was charged a $95 diagnostic fee and $130 to replace a $15 capacitor.  $225 for 45 minutes of labor and $15 of parts. Overall a good experience, but I would not have agreed to $130 service charge for a capacitor replacement.

Update to Provider response 7/1/2014

***DISCLAIMER***
 To anyone reading this review.  I AM qualified to change a capacitor, the average user should not attempt to make any repair with a capacitor or any other device of this type as it can cause serious injury and death when done incorrectly.

I have no complaints with the technician, he was competent and professional and did a great job.

In response to your pricing explanation, that's great. I understand. We all need to do what we need to do to cover the cost of doing business. I don't feel like anything was not a fair or honest price.  I don't feel like it's out of line with the market cost.  Bottom line, I don't care. Your overhead of doing business to stay in business is not my problem.  I agreed to pay $95 for a diagnostic fee to find out what was wrong with the unit. I would not have agreed to an additional $130 to replace a capacitor had I been asked before the work was done. Once the work was done, I paid the bill and I'm not asking for a refund or anything else for many of the reasons you outline.

 Had I known it was the blower motor capacitor, I would have gladly accepted absorbing the 90 minutes to drive to one of the Industrial Supply stores in Atlanta that I have an account to purchase a new capacitor the next day because I'm cheap like that. The unit had been out for almost 3 days at that point and the other unit was picking up the slack pretty well.

 However, I didn't have to drive anywhere or wait for shipping because I ALREADY HAD THE CAPACITOR. I bought it when I had to replace the capacitor on the outside unit 2 years ago and I wanted one on hand when the inside unit went. I also know it wasn't bad out of the box, because I tested the capacitance and discharge in the store with a Fluke 113 multimeter before I took possession of said box. It was located in a drawer less than 15 feet from your tech. Given the opportunity, that's $34 I didn't need to spend.

 I would have most likely taken the chance on making the repair myself, as replacing the capacitor is not one of the more difficult tasks involved.  Make sure the power is off at the breaker, do that special thing that must be done to make capacitors safe, disconnect the leads, remove old capacitor, put in new capacitor, reconnect leads and so on. 

 While I appreciate the time you spent to write this review and the personal note that I received in the mail, I hope this helps you  understand the reason for my dissatisfaction."

"Starting with my salesman Stan, who was extremely knowledgeable and patient through an easy installation and then my plumbing Overview by Blake who was extremely thorough it has been great working with this company. Blake even noticed that my recent water heater installation by another company was not up to code so I had to call them to come back. He even went so far as to email me information that I could share with the other company to make sure they change the errors. Whether you need AC or plumbing this is a great company."

"We had to use this company because of their contract with America Home Shield.  After 5 visits to my home - one of which he dripped the dirty toilet water all over my floor - they refused to write down that the issue with our toilets was the actual toilet and that it needed to be replaced.  Subsequently, we hired an out-of-pocket plumber who fixed everything by removing the original toilets and replacing them with new ones.  
Additionally, the plumber came to our garage entry door instead of the front door and smelled of cigarette smoke every time he entered my property.
On the initial visit we also had him look at our hot water heater which he said needed immediate replacing.  We had another plumber come out for a second opinion (before spending $1800!) and the next plumber said that there were no issues at all that needed addressing and a new one was not needed.
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"They didn?t finish the first day , they called and canceled on the second day or no one called on day 3. The young lady called on the 5 th day say the were headed my way. She assumed I would be home. I informed her that I told the guy that the past week was my only free time. I wasn?t available. Then she was no longer nice. Oh well, I completed the work myself."

Since we opened our doors in 1999, we have become one of the most respected HVAC contractors in the areas we cover. We have built a reputation as a company you can rely on for dependable service and value. Our mission is simple: to establish great lifetime relationships built on the foundation of unsurpassed value, innovation, and honesty. That begins the moment you call, with a courteous greeting and prompt attention to your needs. Our installations are held to the highest standards of the industry and we will make a commitment to you that your satisfaction is first and foremost to us. Along with our residential installations, we also provide custom designs for commercial projects. Whether your project is an office building, church, restaurant or warehouse we can provide you with the right system to fit your needs. Each person in our organization is committed to providing the highest level of customer care and ensuring that your business and family is comfortable and safe. Please call our office 404-607-9900 or contact us through this site to speak with one of our professionals. Also services portions of Clayton County

"Great service and fast response time. Very pleased and will definitely be using Jones Climate Control again in the future."

"I highly recommend this business. The technician, Pierer, and his colleague were true professionals and incredibly courteous. Even though I was their last appointment of the night, they went above and beyond to source a replacement part that wasn't stocked on their truck. I truly appreciate their dedication to getting our HVAC unit running late in the evening. Thanks to them, my family was able to sleep comfortably with the heat restored."