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"All fine. Very much over charged on the replaced part."

"Discovered water pouring from my 30+ year old water heater at 5:30am. Shut off water and did some preliminary cleanup before looking on line to see who to call. Noticed that Hedlund was open already at 6:30 so I called them and actually got to speak to someone (Tom, I think). He checked and said he could send a crew over about noon time which was fine. They actually called about 10:00 saying they could come right then if OK and they were here by 10:30. They looked over the situation and gave me an estimate which I thought was fine from the little bit I knew about water heaters. Also, the price included the cost of a city permit and they had to make the exhaust pipe that went into the chimney larger to meet code. Also, strangely enough the hot water faucet at the kitchen sink started dripping while they were turning water on/off to make sure it was running when it needed to be and not running when it wasn't supposed to be. And it just so happened that Hedlund had installed that faucet 2 years ago. I had the receipt for it and they determined that the packing nut needed to be replaced and they replaced it free of charge since it was only 2 years old. So with all that done, I thought the $1200 price was adequate."

"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"Water heater needed some work and they performed it quickly and professionally."

"Went very well, well worth the money. I noticed a 100% difference when I went into the garage. It was not hot or cold. The outside looks great, you cannot even tell they added the weather stripping."

"Kevan did a wonderful job cleaning the air ducts in my home. Very professional, prompt, clean and very personable. Highly recommend, will gladly refer him and will hire him again when needed."

"We called Greg on a Friday morning and he was there that evening. He came back Monday to test the water and then installed a custom built water softener on Thursday.He evaluated what type of softener we needed by asking about our families particular needs. Greg was very knowledgeable of his product, explained exactly what work was going to be performed and the price. I was extremely pleased with his professionalism and punctuality. I would recommend Livingston Plumbing to anyone I know looking for plumbing work and look forward to working with Greg in the future."

"Travis and his crew Installed a new A\C system and removed the existing one for us. He quickly responded to my request for an estimate. He gave me a fair price and delivery quote. After he was awarded the job, he did what he said what he would do and did it in the time frame that he promised. They left their work areas cleaner than they found them. A pleasure to work with. I was very happy with the job they did. I will use them again for Heating and air conditioning needs."

"New installation went well. I was a little upset that only 50% was covered being that the unit was 19 years old. I'm sure that parts for something that old would be hard to find. Replacement was recommended."

"It went great, the plumber was professional and had the sump pump replaced in no time."