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"I contacted Duggins, in addition to numerous other heating and cooling companies, to obtain an estimate on replacing my entire HVAC duct system.  Having had some issues with it over recent years and doing quite a bit of research, we knew we were ready for better insulated flex duct, better air quality, and a more comfortably conditioned second story in our Cape Cod home.

David Mitchell was my service consultant.  He was very patient and thoughtful when responding to any of my questions, as well as providing thorough responses.  He listened to the issues that I told him we wanted to address, and very adequately proposed possible solutions.  He did not try to 'sell' me on anything I wasn't conveying I wanted, and offered his professional opinion on how to achieve my desired outcome.  Once provided with the final proposal, I was very pleased.  It came in quite a lot lower than the #2 company I was also considering.

My only additional consideration was to be assured that there would be no possibility of any sort of contaminant(s) left within my duct system / heating and cooling unit.  I had done some research on this issue, and David was more then willing to look over some internet links I sent to him regarding EPA approved sanitation products, etc.  To address these concerns, Duggins sub-contracted with The Duct Doctor to come on site to sanitize the one return box they were unable to replace, in addition to the blower, coil, etc.  I was not only very pleased that they made the effort to do this, which ultimately won them my business, but I was also very impressed with Jim Gehling, of Duct Doctor of the Triad.

The crew of three technicians that completed my job were timely, polite, and efficient.  They were thorough, cleaned up after themselves, and went to fairly great lengths to assure that my flex duct that ran through a chase to the second-story was completely removed and replaced.  Instead of cutting a whole into my wall, one of them was very resourceful and created a sort of internal ladder to access the chase, then climbing up inside to cut a whole slightly larger through the floor above so that they could pull the new flex duct down into the crawl space.  This saved me the additional work of replacing / repairing drywall!

I was VERY please with the estimate, the crew, and the work that was completed.  I will likely be switching my seasonal inspection contract over to them.  I would not hesitate to recommend Duggins Heating and Cooling to anyone. . ."

"I have used Pro Plumbing for years, and their quality has remained top-notch (some companies start out with stellar quality and service, but degrade over time). Today, I needed several things done (unclogging a slow drain, painting the fitting on a propane line, and fixing a leaky outside faucet), and Josh came out to perform all of the work (I sprung the final job on him last minute, and he was very professional and courteous - telling me that he had the necessary parts on his truck to do the work right then). Pro Plumbing practices up-front pricing, so after inspecting the areas where the work needed to be done, Josh was able to provide me with an itemized cost list, such that I could see exactly what I would be paying for each task (which allowed me the flexibility to choose whether or not I wanted to complete everything that day). Josh was very knowledgeable, and explained what he was doing as he went along - making sure that everything was working as expected once he had completed each job. He also inspected everything after he had tuned the water back on - to ensure proper water flow to all faucets. As a bonus, he even showed me where to find the backflow valve for my irrigation system. I was very pleased and satisfied with Josh’s work and professionalism, and will definitely continue to use Pro Plumbing (and now they have electric and HAVC, as well!) for all my plumbing needs."

"After 3 weeks of living with no air conditioning, and a leaky ceiling, during which time I had 5 technicians (3 from one company that doesn't even have an option to leave a voicemail after 5pm!) attempt (and fail) to fix the problem, I finally had to get a new system. 



I sincerely hope you don't need to replace your AC system any time soon, but just in case you do, I highly recommend  Alpine Heating and Air.  Their telephone number is: 919-404-1717.  They went above and beyond customer service, and addressed my concerns, explained answers to my questions in detail re: energy efficiency, payment, warranty, etc., and did exactly what they said they would do re: installing on time.  I have a 10 year warranty for parts and labor and a lifetime warranty for the compressor.  If it breaks (the outside unit), they will replace the entire thing.



A week after my system was installed, the unimaginable happened, and my ceiling was leaking again!!!   I couldn't believe it!!!  I called them - this was on a Sunday evening at around 8:00pm - and they told me that they would send someone over right away, and they did.  I told them that this was unacceptable, and that I expected them to replace it w/a new system.  They assured me that they would do that if necessary. Fortunately, the issue wasn't the system, but the pipe in front of it, which the technician replaced.  I was still in shock that my brand new system had leaked, and I asked him to open the panel in front of the system to ensure that everything was OK.  He went back out to his truck and got his tools and it was fine.



The next morning, Alpine called me and apologized for what happened, and offered to have my ceiling fixed.  I was very surprised, and I told them that I wanted to give full disclosure, and that although it had leaked because of the pipe, I told them that I had previous damage from my other AC, but they said it was OK and that they wanted to make things right, so they sent someone to repair it (no charge to me). "

Our purpose is to provide excellent service to meet all your heating, cooling and electrical needs. All of our techs, installers and office staff are professionally trained and certified to better serve you. We offer great prices and service you can trust and will do anything we can to assure our customers are 100% satisfied. Your Comfort Matters---Give us a call today!

"Jim is local.  It went great. Jim Ferrell is a professional of the highest caliber. Responded quickly, took care of my problems, and advised me as to better means of protection than I had. He came back a second time to uninstall software that I purchased that did not provide adequate protections and installed free software that would do the job.  He did the work through remote connection, but is available on site if necessary.
For those people needing help on getting red of malware, viruses , etc. on your computer,  Jim is local, better than all thse remote out of state location providers, is a mature, highly trained professional in this area.
If you go to local computer stores you get very young people that can do a basic job, but are no where near the professional level of Jim.
I highly recommend Jim to anyone that needs these type services.
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"Mike and Crystal were very professional from the first phone contact through the completion of the work. They showed up on time, their work was neat and they worked very efficiently. My windows were in pretty bad shape. They really took their time and prepped them very well which showed in the finished product. When asked to redo or touch up anything it was done without question. In the end we received a very good paint job on a timely basis and at a competitive price. I have already recommended Mike's Painting to others in my neighborhood and would use him again for future painting needs.
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"New installation went well. I was a little upset that only 50% was covered being that the unit was 19 years old. I'm sure that parts for something that old would be hard to find. Replacement was recommended."

"It went fine. I had to call them back because something came loose in the connection after the first time. But they came back and took care of it. They came right away, but they had to come back. They did the cleaning, and there was no charge. I had them replace something as well while they were there and they didn’t do that right, and they had to come back. But they were fine; they did what they promised to do. It was nothing great but nothing bad."

"i have used Shane services for close to a decade now and have never been disappointed with him or his work. He Built my 2nd story back deck, cut out and framed an interior wall window, installed glass panels in my kitchen cabinents, cleaned and installed gutter guards on my rain gutters. he has also installed outdoor flood lights and 3 way electrical outdoor light switches and outdoor outlet. He has also installed ceiling fans and a chandelier in the foyer with a cathedral ceiling. Shane has installed a bathroom toilet and kitchen sink. in fact he stayed until 9:30 pm that night to finish the job right. he also stayed until 10pm one other night in the pouring rain on the roof fixing a leak. He always goes above and beyond what you would expect. The bridge you see in his photo album is the bridge he built for me in the back yard and I have been extremely happy with his craftsmanship not only with the bridge but with everything he has done for me. I will never call for another contractor. Shane is reliable, trustworthy, talented and hard working. I never let anyone in my house unless I'm home except for Shane. I have total trust and faith in him and my dogs also love him. he is great with them and treats them as if they are his own. Shane has become not only my contractor but a true friend."

"Brad was great. This is the second time we've used this company and Brad had come out both times. They are very quick to respond-both times I was able to have someone out within a few hours of calling (I was quoted a 2-3 day wait time by another company). He was able to quickly assess the problem, explain to me what was wrong, along with the repair and price estimates. He had that part on his truck, and was able to make the repair on the spot. The entire appointment was less than an hour before we had our AC up and running again! With the repair to our furnace this winter, my father was able to figure out the problem, we just needed to find someone locally that had that part available. I called probably a dozen places and was told it would need to be special ordered and would take a few days to arrive (not ideal when you have a small infant and no heat in the dead of winter). Marshall HVAC happened to have that exact part on a truck, and sent Brad out within a few hours to install it for us. (For the same price it would have cost us to order the part and install it ourselves!). We have been very pleased with their work, warranties and pricing so far, and they are going to be our go-to guys for any future issues. Brad is a very nice guy-good to talk to and knows his stuff. The scheduler in the office is also very pleasant to speak with and quick to respond. Very happy!
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