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"Hasnâ  t done it yet."

"Consumers beware. There is no "restoration" in this business's services. I contacted them to repair a 3' x 3' area of water damage to my living room ceiling. They sent someone to inspect it, who never mentioned that I would have to find someone else to "restore" the ceiling after they left. They charged me almost $4,000 to tear it apart and walked away. They should change their name to “Cleaning and Demolition.”"

"I don't normally write negative reviews, but my experience was so unusual that I am compelled to share it. When I called to explain my drain problem, my impression of the company was of competency, reliability and professionalism. When Vern, punctually, showed up, I greeted him, offered a coffee (he said he shopped at the market on his way over) and I asked how he was going to lift the very heavy grate that covered the manhole without a machine. He said he was very strong and gave me examples of bigger and heavier grates he was used to lifting. He told me to go back in the house and that he would call me out when done. About 20 minutes later, my husband went out to check in and see how Vern was doing, but Vern was gone. Since they had been very specific about receiving payment on site, I called Vern, whose cell phone was now off, and then dialed the office to ask how much I owed. Derek answered the call, and said he would call Vern to ask why he, so unusually, had left without saying anything and without collecting payment. When I didn't receive a call back from Derek, I called again, also because I had checked the grate in the meantime, and noticed that it had not been moved at all. Derek answered and told me that Vern told him he had left because there was too much dirt in the manhole and he couldn't find the drain. He fed me the great news that they weren't going to charge me and suggested I find another company. I was confused because the manhole is not filled with sand and I now I had doubts that he even lifted the grate at all, and felt that, if that had been the case, a company as professional as that would have certainly called me out to show me the problem before driving away. A second call from Derek returned a new story entirely, which was that Vern had told me he didn't think he could unclog the drain and that he had done so before leaving. That was not true, and as I pressed for clarifications, I received a call from Vern (whose cell phone had been off earlier) very apologetic stating that he had injured his back while lifting the grate and had to leave abruptly. So I called Derek again who said that that it was all very strange to him and he didn't feel comfortable sending Vern or anyone else out in the future because the story didn't compute, implying that none of his employees should have to deal with me. I offered to have a three-way conversation with Vern to get the story straight, but Derek refused. Derek's suggestion that I was not being honest and that I should find another company, really shocked me and it made me start to wonder whether this company was even legit. At the end of a conversation that felt as if I were in the Twilight Zone even though the tone of it all was courteous, I asked Derek if I could speak to an owner, or supervisor and he said he was his own supervisor and the owner, Rob, would probably be too busy to call me, but might do so in a few weeks. I am not a poster child for morality but I am principled and honest, and I have always adhered to a strict code of ethics both as a customer and a business person--I do have a reputation to uphold. To be lied to, dismissed and then treated as if I were the offender with such blatant nonchalance was a test to my tolerance that I evidently have failed. I am not sure why I can't let this go and why it's so hard for me to let the Dereks and the Verns of the world get away with such unbecoming business practices, without even having the courtesy of fabricating more plausible excuses. Maybe Rob has no need for a good reputation, and my values are too old fashioned. I am saddened that companies like Eastern Drain and Mold Remediation are this confident to treat customers poorly with no concern for a negative impact on their future revenue."

"The self-test product was as expected. The reports require additional research to interpret and understand, so seemed more targeted at professionals."

"Avoid these people!!!!!! They are the worst. They tell you lie after lie and take forever to do the work. My insurance company called them in even though it was not in my best interest. I regret the day I let them in my front door, and I regret the day I let Allstate insure my house."