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"Our old gas furnace died during the series of snowstorms in February. Stephan came out the day after we called, to give us the bad news that the unit was so old, no replacement parts were available so the whole thing would have to be replaced. Not really surprising given the age of the unit. He also showed me where the water heater (of similar vintage) was corroding around the outlet pipe, so was also in need of replacement. Kris came out within a couple of hours to look over the house and recommended a couple of options. We were leaving town so installation was delayed a couple of days; otherwise we could have had everything done within 48hours of the initial call. The crew that showed up to do the installation (sorry I forgot your names) showed up promptly at 8AM, worked throughout the day, and left our basement cleaner than it started out."

"Mark and his guys helped us install a new AC last summer. They arrived on time and did a great job! So when I was looking for someone to do the maintenance of our furnace, I called them. Todd went above and beyond my expectations. He finished the job and even helped fix my hinge. Both Mark and Todd strike me as very genuine people. And I would definitely hire them again!"

"Our furnace had stopped working after a neighborhood power outage and we had no heat. AirPros responded quickly to our inquiry on Home Advisor and were able to fit us into their schedule that same day. Jerry arrived within a couple of hours to diagnose the problem and install a replacement thermostat. Overall excellent service."

"Joseph was very responsive in scheduling a time to come out troubleshoot the problems are were having. The day he and his team member arrived they were able to quickly identify and fix our electrical issues. In addition to installing armored conduit and getting dead power outlets up and running again, he replaced our 10+yr old smoke and carbon detectors at a very reasonable price. Joseph and his team are very professional and do great work."

"Professional service. Kitchen sink faucet and pipes replaced in one morning. Thank you!"

"G&S did an excellent job installing our new furnace and AC unit. The best thing about G&S is that they warranty for 1 year. The circuit board in our furnace failed within a couple of months (no fault of G&S). Manufacturers warranty would cover the parts cost but G&S repaired and covered labor cost under their warranty. Also they diagnosed the issue and repaired very quickly. Definitely A++ installation and service."

"I've used Seatown for several different service calls. By far the most major one was a partial rewire that replaced some knob and tube wiring. There are several reasons why I view the as an excellent company: - Their administrative and dispatch system is efficiently and competently run. Phone calls during business hours are answered quickly (I've never been on hold for more than a minute or so), they usually have good availability, and the phone operator takes plenty of notes during your phone call which are then communicated to your technician who then has ample context on your problem right up front. - All of the technicians I've worked with have been friendly, communicative, and professional. It always seemed like they know what they're doing. Also, they will patiently explain to you what's causing your issue and what they did to resolve it. - I want to particularly call out Micah, the technician in charge of my rewire project, who was outstanding. He initially came out to diagnose why a couple of circuit breakers were constantly tripping, and identified the need to rewire my garage, office, furnace, and one bedroom. He wrote me an estimate, which I later compared to other companies' and turned out to be quite reasonable. Between my shopping around and heavy holiday demand, it wound up being a few weeks before the rewire was completed. In the intervening time, the circuits tripped a few more times. When I notified Micah of this, he offered to personally come over to further troubleshoot the problem - on Christmas Day - despite Seatown being closed! Micah also found a way to complete the rewire with almost no interior drywall damage. Finally, he was particularly helpful in answering my many questions about my home's electrical system, both before and after the rewire. Micah's combination of professional competence and personal empathy is very uncommon and exemplary. If you hire Seatown for any major electrical work, try to get Micah as your technician. While I am overall very satisfied with Seatown, there are a couple areas that I think could be improved: - At one point between Micah's initial estimate and the start of the rewire project, the circuit connecting my furnace gave out. This was on December 23rd, and I was concerned about my house not having heat. I e-mailed Seatown's emergency mailbox requesting someone come out requesting emergency service, but did not receive a response until December 27th. The office being closed for the holidays is completely understandable, but if you're going to have an emergency mailbox then you should be able to respond to it promptly 24/7, or at least have some kind of auto-reply that sets expectations on when a human can respond. - For relatively minor calls, their service visit fee is quite inelastic relative to the work that is actually done. By which I mean, I've paid about $300 every time they send an electrician out (other than the rewire), regardless of whether they did significant work like replace damaged, bare wire in my breaker panel, or just tell me not to use a space heater. It probably evens out in the long run, but each service call is a bit of a crap shoot on whether I'm going to feel like I got my money's worth. It seems to me to make more sense to charge a lower up-front visit fee, but then charge additionally for specific services rendered."

"Simon cleaned the 12 or so heating vents in my house, taking about an hour. He noted that they hadn't been cleaned in a while. I have noticed that the floor area around one of the vents doesn't get dirty quickly, as it did previously."

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We are repeat customers and have worked with Overlake Heating & Air Conditioning for regular annual furnace inspections and a duct cleaning. We have been pleased every time and this time was no different.

I met with Rob on Monday (3/9). He was responsive and gave helpful information about the options available for air conditioner units and the process for getting one installed. He got us an installation appointment for the very next day.

The installers arrived at the promised time the next day and worked diligently for about 6.5 hours, into the early evening. They were positive, friendly, and patient about answering our questions. Their workmanship was high quality and they explained what would happen on day two of the installation. Before leaving they thoroughly cleaned the garage where they were working.

The second day of installation was today (3/13). An electrician (Linder Electric) and an Overlake service technician came out to finish the installation. We weren't here when they performed the work, but again the end results all looked clean, nice, and organized.

The Overlake scheduler and office staff are excellent about communicating updates. We appreciate the responsiveness, reliability, expertise, and professionalism of all of the Overlake staff and definitely recommend them.

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"Responsive and responsible.  We have a dialog and prioritze the work based upon safety, functionality and comfort.  Turn Key did not press for doing items we did not want done due to age of the car and cost.  On one occasion brought car into them for routine maintenance and suggested the spark plus needed changing as emissions test was due.  The plugs were not changed...and the car failed emissions.  Brought it back to Turn Key and the replaced plugs, brought the car to the testing facility, and provided a free oil change to mitigate our inconvenience. 
Recently purchased a 2008 Toyota Tundra and will likely bring it there for servicing.
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