Get matched with top swamp cooler service or repairers in Fitchburg, MA

"Very pleased with his service. He was competent and capable."

"Chimney Chap did an excellent job replacing the termination cap on my Vermont Castings gas stove at a reasonable cost. The two technicians who performed the work were very professional and worked hard to overcome some unforeseen installation difficulties. From my initial e-mail to the installation of the cap, Chimney Chap was very responsive. Meanwhile, some other companies I contacted were unresponsive and less interested in performing a small installation project. I will surely contact Chimney Chap, Inc. in the future if I experience any problems with my gas stove."

"Excellent service, very fast response to my request for service, picked up laptop, diagnosed issues. Initially thought it was an OS update issue but the hard drive had failed along with other components (including 'CPU). Because other components were involved, a new solid state hard drive was put into a laptop with a working processor - same type CPU as in the failed unit. The laptop was repaired and returned in less than a week. This company picked up and dropped off the laptop (driving from Huntsville, AL (about 60-70 minutes)-- great service in this covid environment. I would recommend this company to my family./friends and will use again."

"Eddie is very nice and was able to determine what the problem was. He is very thorough. I will use them again and recommend his service."

"Sal did an excellent job with these repairs. Sal (the owner) and his assistant Jean are very cooperative and competent. These are people you can trust."

"I had taken the day off from work to accommodate the chimney sweep’s schedule. Which I was happy to do. However, I received a call at the time of the appointment indicating that the chimney sweep’s truck was broken down and there was no other service person in the area to service us. I’m a reasonable person and understand mechanical issues can happen. However, it was disappointing that I was given earlier notice. We rescheduled and the second service call was on time with a courtesy call ahead of time. There were three people who came to the house. One who appeared to be the team leader, was very courteous and seemed to be doing all the work. The other two were busy on their phones in the truck and only appeared to help after the lead service person corralled them to do their jobs. Both arrived at the door begrudgingly and looked very annoyed that they had to do anything at all. Again, the lead person did most of the work, did all the talking, cleaned up after himself, showed me the work he had performed and completed all the paperwork. So all in all they did the service requested. It’s just too bad the two helpers weren’t nearly as dedicated or congenial as the lead person. I share these details as a business owner myself and knowing the challenges of staffing and (right or wrong) how they are perceived by customers."

"Stephen answered the phone directly when I called to make an appointment.  He said that he was available to come out that afternoon, if this was convenient..  I agreed, since we were home anyway because of power outages at work.  Stephen arrived as anticipated and spent a few minutes looking at the shed and its contents.  I also showed him an old exercize bicycle in the garage that I wanted removed.  He stated that he would e-mail me an exact estimate within a day or two, but anticipated the cost to be in the range of $800-$900.  I was somewhat taken aback by the amount since I had been quoted several hundred dollars less than this by the company I was planning to buy a new shed from.  I indicated to him that I would probably use this other company.  He said that he could take the exercize bicycle when he left, and proceeded to carry it out the garage and lift it into his truck.  He refused to accept payment or a even a tip for this.  The bike had been taking up badly needed space in our garage  for years, and for us it was extremely heavy (he hoisted it up with seemingly minimal effort...).  It may have been a small thing for him to do, but I was really appreciative.    If I need to hire anyone to haul away items in the future I plan on calling  Stephen."

"This was among the best experiences I have had with any third-party contractor, period. We did an expensive central A/C replacement. Seashore Comfort was knowledgeable, responsive, professional and technically proficient. We needed a 20-year old A/C unit replaced. I called four area HVAC specialists and almost didn't call Seashore because they had relatively few online reviews (although the ones they did have were positive). Turns out the company was started relatively recently by a veteran tech and his wife, who worked locally for a couple of decades. Every aspect of this project was impressive - from the front-office communication to the quoting process to the technical description of what are options were to the quality and craftsmanship of the install. Furthermore, I _almost_ went with a different quote from the local "giant" and that would have been a huge mistake. It took quite a bit of technical research and education on my part but what that company was proposing would not have been the best choice of solution for our application. That would have been a costly, long-term mistake. So, in short, this is a scrappy young company with the all the benefit of experience of a much older company. Proceed without reservation."

"Incredible team. The front end people making appointments & listens to concerns are easy to work with and friendly. When they knew an earlier appointment they called me and asked me if it was OK, and when the appointment is confirmed you get a link that shows you exactly when the tech is showing up and the location of the truck. The technician was incredibly professional, addressed all my concerns, and also went over many different price options, they also have a yearly program called TAP, that lowers your bill significantly and gives you much better services I highly recommend you get that"

"Aside from the price of service it went well.  They were relatively on time and seemed to know what they were doing.  During the phone call I was told it would probably cost me around 100 dollars.  During the service they replaced a small part for the cost of $228 in addition to an $89 dollar diagnostic fee.  They said it was an expensive part.  I looked online and I could not see where that price was justified.  I found multiple equivalents for under thirty dollars.  So, $327 to replace a part that sells for less than thirty dollars and less than twenty minutes on the job site.  Now, I know they had to travel but I can not feel good about that overall cost given the degree of difficulty."