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"Geothermal heat system repair and maintenance"

"Replaced shutoff valves under sink"

"From the initial visit with Marc to the installation with Stephen, everything went smoothly. The system we purchased is a highly technologically advanced system and we are extremely happy with it. The service provided by SmartHouse was professional and courteous in every way."

"Service call went as well as it could go. I have a really old furnace that I was hoping to get a couple more years out of. The test revealed need to replace."

"Excellent service. Vic is a great guy. Only did what was necessary to fix both refrigerators."

"Vitt was very responsive while we investigated alternatives, and provided prompt answers to our many questions. Once we made the decision based on Vitt's good price and excellent equipment, they began the very next day and installed three complete HVAC systems (furnaces, coils and outside units) in one day. Very professional and superior work. We highly recommend Vitt."

"The workers arrived - 2 trucks and 2 teams arrived early and immediately began working - inside and outside, cleaning the duct from both ends. They cleaned up the work areas and departed for the next appointment. They were very proficient, professional. dressed in uniforms, friendly and polite. The question was money paid or was services performed cannot have 2 answers no money was paid and services were performed.."

"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

We have been in this industry for over a decade! Our technicians are extremely knowledgeable and professional. They will service your unit the correct way from the very first visit and they will never try to upsell you on products/services you do not need. We care about each of our clients and customize to their needs! Call us today for 20% off service call!

"Manson's Heating and Cooling did a spectacular job, explained all aspects of inspection!"