
Serving Forest Lake, MN and surrounding areas
Approved
In business since 1997
Free estimates
Emergency services offered
"I called for a service on March 6, 2015 and the set up the appointment for between 1 and 4 pm, on March 9, 2015. <br /> The called me again on March 9 at 10 am and reset the appointment for 11am and 12pm on March 9, 2015 as their <em>repairman had a opening</em>. I agreed to the change and waited until 11:30 am and called them and said I had not heard from the repairman. They assured me that he was on his way.. At about 12:30 the called me and said he could not make it because he had to take someone to rehab appointment, but said they would get someone there between 1pm and4 pm. <br /> At 3:50 pm a guy in a delivery truck came to look at the softener.. He looked at the softener and after 5 - 10 minutes found that the new water I had installed 2 month ago, was sitting on top of the discharge water tubing preventing the softener from operating <br /> Since he did not have a service truck he could not fix the softener. He offered to send another service truck out the next day, but I would have to pay another service charge. I declined and said I would go to the hdwe store and buy and install a new tubing for the softener.. <br /> I was told over the phone that the service charge was going to be. $78.00. What I wasn't told was that there is a$2.00 a minute charge for the time the "serviceman" was at my home for a total o $20.00. I also was not informed that there would be a FUEL SURCHARGE of $4.96. After reading this I decided I can not afford to call these people ever again. <br />"





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