Get matched with top water heater installers and replacers in Gloucester Point, VA

"Great job and very responsive"

"We moved into a new house and after some unusually cold temps found the heat wasn’t keeping up. Called Russel’s and scheduled appt in a few days but asked if someone canceled and they could fit us in sooner , we’d appreciate it. They ended up sending somebody out that night. Didn’t take long to figure out the issue. And the technician was very nice and helpful. Even sent quotes very next day for some additional work that we’re considering."

"Yes, Patrick Glen inspected what would be needed for installation of 2 vanity sinks. He was thorough, polite & professional. "

"Very satisfying work and communication. "

"If I could leave no stars for this horrible company, that would be too many. Called on a Saturday due to a problem with our heat. The sent out a helper (their word) was nice but due to a slight delay, the owner, Jason, called his helper and was bent out of shape because he assumed he was "standing around wasting time and money." We had a broken thermostat, and they wanted $100 to replace it (connecting five wires), $100 for a fuse (even though we had aone on hand) and $199 for the service call. We had to wait for the helper to go get a new fuse. I have NEVER been spoken to so rudely by a business owner and treated with such distain. We are on a contract with them, so they service our HVAC regularly and are paid upfront for a yearly contact. We are supposed to receive a 10% discount on any repair -- we didn't get the discount. When leaving, I asked for a receipt and was told they could email it. They were also disappointed we were paying by check. Hire another company. "

"They responded to all questions immediately and worked around my schedule to complete quickly. Pleasant, clean and personable team. Price was great. I'd definitely call Anderson again!"

"I am amending my earlier review of 01/02/2026 for TR Plumbing. Trevor contacted me after the first of the year to inform me that he is no longer using the services of the subcontractor who was supposed to repair the damage to my bathroom ceiling. He showed up on January 13, 2026 at the time he said he would and repaired the damage. The project is satisfactorily completed."