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"We are very satisfied with the minisplit system installation. The equipment works great. The installation team did a fantastic job explaining what they were going to do, getting it done and cleaning up before they left."

"After working with Randy and Chris to procure an estimate, which was very thoroughly worked through by them (they requested architectural drawings and photos of the house), they gave two optional installation locations. I was surprised at the details they were able to glean about the installation by researching local and public records about our place. It made the whole process that much more precise and accurate for them to be able to give the estimate. About 6 weeks later they arranged to do the installation, for which Josh and Tony showed up on time. They went through the installation with me and were very knowledgeable about my options and how to ensure my requirements were met. While the installation did not end up in the location I desired, the work they did was very professional, very well done. It was very much a quality install. They even discovered that my sump pump switch was out and let me know that this was the case. In about 3-4 hours later, the installation was completed and they left. There was no clean up needed to be done as they had cleaned up after themselves (what a breath of fresh air that was). Post support was excellent as well. I had to call Randy to ask a couple of questions and he was professional and quick to answer any questions I had. I also had to replace the sump pump plug gasket and asked if I could get another one. He immediately sent it out. The pipe can only be seen in the garage and otherwise it is completely hidden from view. I would highly recommend using Radon Removal again if needed. Our radon levels have gone from 7.5 down to 1.3. Very happy with the outcome."

"This company has treated me well, especially Mike Museus, who worked over a year (last summer and this spring) to find out why there was a fluid leak in my new AC unit. The leak didn't affect the cooling of my home so I wasn't concerned, but Mike was persistent, even to returning finally with an "expert" to help diagnose the problem. What they found was that the A-coil above the furnace was full of tiny pinholes. On the day this was to be replaced, Steve came before 9 a.m. to remove the defective A-Coil and install the new one. He worked on it all day, without lunch or a break, leaving shortly after 5 p.m. There was no charge, as it was still under warranty. With all that, he still took the time to explain to me why the replacement was so important: that the defective A-Coil could eventually leak enough to damage the furnace below it. Because he was using solder, I believe, to install the new part, he turned on the ceiling fan in the adjacent room to mitigate the fumes. My only complaint is that a few of my vinyl floor tiles were damaged/discolored by the soldering process. That part of the flooring has had water damage before and is missing a few tiles so, after a day of hard work, he may have attributed the damage to work done before. It's not a big deal; I just wish he'd have said something. I have to hand it to Steve, though; he was working by himself, which frequently required him to leave the furnace area to check the outdoor AC unit, then rush back to the indoor work. I think it might have been a two-person job. At least, an assistant could have facilitated some of the work done."

"We had no issues or problems associated with this job."

"Brian has been my go to electrician for years. He’s helped me with several projects. From a new distribution panelboard to Christmas lights. He installed a bathroom fan and lighting and then some around my property. He’s thoughtful, fastidious, kind and professional!"

"After getting a bid from Cady this summer, I hired them to do some work on my house (clean gutters, install gutter covers I'd purchased and fix a piece of siding). They agreed to do the work on September 10 at 1:00 p.m. They didn't show, and they didn't return my calls over the next couple of days. I felt they wasted my time. I gave them an F rating here and moved on to look for other handyman companies. Except that finding another company turned out to be easier said than done (the ones I contacted didn't serve my area or didn't want to do work on a 2-story house or were booked for months). A week later, my contact at Cady called to apologize. He said he'd gone out of town and the people back at the office dropped the ball. He offered to do the work for a reduced fee. I hadn't hired another company and was starting to wonder if I'd find one before winter, so I agreed to hire them. Two workers showed up as promised on September 21. They did a great job and were knowledgeable and personable. My husband and I were very happy with the work, and we would hire them again.


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"I hired Don Wolney to power wash and stain my deck, and also to do several ?handyman? jobs.  This work was completed over three days (because of some rain), and he even came on July 4 so we could get this work done, as I wanted to get my house on the market.  Don gave an estimated time of arrival each day, and arrived at the stated time.  The deck looks great, and the other tasks were completed as requested.  I would definitely recommend hiring Don for painting or work you need done.


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"Very happy with the final result.  Both the bathroom and bedroom look great.  The bathroom was completely gutted and remodeled with new vanity, tub, tile and toilet.  The bedroom ceiling was un-popcorned, the closet was redone and the room repainted.  New doors were installed for bathroom, bedroom and hall closet.  Sam was great to work with and always made sure the work was being done as we wanted.
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"-First off, I need to state that Scott Butler, our contact, was/is fantastic. Last week, nearly a year after installation, I noticed an issue with how the shower handle had been installed. I was going to fix it myself, but had to order a part. My wife suggested I call Scott, and he came out TWO HOURS LATER! Scott is a shining star, and we wish him the very best in his career.
Here's our story: We bought an Angie's list deal for, I think $5,000 worth of bathroom remodel. Our bathroom layout and situation was not terribly common, so Scott met with us and tried to accommodate us for some of our bathroom's nuances. This is also where we were probably terribly difficult - it took us months to get our materials together, and through it all, Scott was very patient with us.
We initially had a bit of confusion with the price increase, but, again, like a champ, Scott sorted it out. He also realized that e-mail communication was not our best method to discuss all the details, so he made a house visit to explain everything and put us at ease. We sincerely appreciated that.
Then the work started, and so did the issues. They started small, with workers not laying down plastic, tracking in dirt/mud/water, leaving our gate open so our dog could (and did) escape. They became bigger, like our sink - which was to be reinstalled in the bathroom - being destroyed, and the wrong shower head having been ordered. Of course, as anyone who has had such work done knows, this took far longer than expected, but it seemed like many of the issues were easily avoidable. And, again, through all of it, Scott was patient, courteous and fair.
Our frustration climaxed when we were told that the plumbing had been installed incorrectly, and then tiled over, and that instead of removing the tile, GCM wanted to cut a hole in our bedroom wall to access and fix it. We were not happy at all, but it was the most logical thing to do. Scott did a fantastic job of patching the hole, but it's still incredibly noticeable. Luckily we're not married to the wall colors. On the subject of painting, I could have done as good a job, if not better. there are dried drips around the baseboards and smudges on the cabinet doors. It took far longer to paint than expected, and looks like it took about half the time.
In the end, we're should-shruggingly satisfied with the bathroom. My wife and I both felt that Scott did the absolute best he could and was, frankly, saddled with some slipshod workers. If this is the case, I hope GCM looks at who they're employing, and do what they can to foster Scott's incredible work ethic and drive. They've got a real diamond in the rough on their hands. 
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New Design Properties, LLC is a fully licensed, bonded, and insured contractor that specializes in the maintenance, repair, and remodeling needs of home owners, real estate agents, and property managers. We service both residential and commercial properties. \nOwner operated. Uses subs for various jobs. Cost is determined by the job. No travel charges. Extra charge for after hours service applies.