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"Great Clean Work Highly Recommend"

"First time hiring someone for this job. It went well."

"One of the worst experiences I have ever had in my life with a company. They came to install a reverse osmosis system to our House that was to be leased in the following 2 weeks. They left, and after a few hours when we returned to the property. The reverse osmosis system was leaking immensely. It completely flooded our kitchen about quarter of an inch of water. Our kitchen had been recently re-done (finished about 4-5 months prior) and it costed over 25,000 Dollars just on the cabinets and counters. The system flooded at least 4 cabinets. And it went under the cabinets and into the walls. There was already visible damage of warping and expanding from the wood. We kindly requested them to come and fix their problem and pay us for the damaged. This is when they brought in an incredibly rude employee called Randal Booth. He was very rude to me and my wife, he wouldn't let us speak or explain, he tried to diminish the damage, and tried to blame us. My father has been in construction for over 40 years, he works with builders that build custom homes or luxury homes. So he has experience with pricing. We brought a very very very modest quote of repairing the kitching (removing everything, drying the walls, and installing new cabinets, and then re-installing everything else) This meant we had to properly remove the Granit as well as remove all the sink and plumbing and some electrical (because of the oven and gas cook top) on top of we would have needed to remove at least a foot of backsplash plank. Then remove 4 cabinets, and install 4 new cabinets, granite counter again, sink and all plumbing, cooktop and oven, and then backsplash plank, paint and caulk and finish everything. My dad's quote was around 7,500 USD to do everything (including buying new cabinets from American Woodmark, which were the same brand we had recently installed). The quote was modest because he was going to give me a friends and family discount and ask favors to his electricians and plumbers and painter work friends. Randal proceeded to rejected the quote and asked to bring his own licensed contractor. Which we allowed him to do. My father was present when the contractor came in. First of all, the contractor tried to diminish the quality of the cabinets saying that they were cheaply homemade cabinets painted on site. Which was a complete lie. They were purchased at Home depot Bandera and were American Woodmark. I have the receipts (which were sent to Randel but he ignored them) Then the contractor proceeded to say that he would get done the project in a couple of hours, and he said he would just remove the current cabinets without removing anything else and installing them. This would completely risk our kitchen for even more damage. Randel then proceeded to give us a settlement offer of 1900.00 dollars of so. I was not pleased with the offer and I told him just the cabinets alone costed about 450 each and we got them at a sale event in Home depot and with some extra discount percentage because of the credit card. So I told Randel Booth that instead of taking his settlement offer, I would prefer his contractor to come and do the work for the 1900. Then he started stalling and not answering. He asked for proof of the cabinet costs and I sent it, and more stalling happened. Then after like 4 MONTHS of waiting, I contacted The Marketing Manager on Linkedin and made her aware of the situation. Randel emailed me saying he wanted another contractor to come in and get a quote. Which I told him no, he had his opportunity and I didn't want to bother the tenants. All in all its been 6 months we have 4 warped cabinets and Alamo water softeners has fixed this issue. We now will start talking to a lawyer to assess the situation."

"Terrible. Do not trust this contractor. Substandard work throughout (collapsing bedroom ceiling after framing and drywall was applied to enlarge the bedroom), very poor quality painting, dangerous and shoddy electrical work in my attic, and the contractor failed to repair the damage his debris bin caused to my asphalt driveway. Absolutely terrible experience. Sadly, the VA Regional Office in Houston paid him in full and denied me the opportunity to contest his outright lies about the asphalt damage. I shudder to think what happens to my fellow disabled Veterans who lack the background I have in electrical work, painting, etc. when this contractor does VA funded remodeling in their homes. I’ve had to involve VA Headquarters in Washington DC on these issues. I am a longtime Veterans advocate. David K Winnett, Jr. Captain, USMC (Ret.) 100% Disabled Veteran (Paraplegic) Programmatic Review Panelist for Congressionally Directed Medical Research Programs (CDMRP) Advocate, Veterans for Common Sense"

"Avoid... They don’t stand behind their work. Won’t fix their mistakes. First off, they did not tape anything off or cover my carpets. Dust got everywhere. I have to pay someone now to hopefully restore my carpets and will have to steam clean my tile. They put wood shins that rest on top of the cabinets directly under the granite. Because of the length of my counters they had to put 2 seams, which turned out horribly. Good seams should be not that noticeable. Obviously, they have to be there but they are not correct or professional by any means the way that MGI did them. The seams have jagged edges like they were not cut properly and the head installer in the end said he “liked” the seams, which reflects the quality (or lack of) of their work. They didn’t attach or mount my dishwasher to the underside of the granite so now it moves when I open and close it. After they left initially, my oven (my oven will now turn on but will not heat) and dishwasher wouldn’t turn on. And the dishwasher leaked from the supply line. We had to use stern language with Ali to make him come back to fix the stuff that stopped working after his install. They messed with the seams when they came back but they are still not correct. They didn’t wipe up all the epoxy so now the edge is rough at both seams. Everyone I’ve showed this to and spoken to said that this needs to be redone (rip out and replace the counters where the seams are) or the seams need blended and polished until they look right at the cost of MGI. We paid him in full since they worked all day to finish the job and now they won’t do us the same courtesy of fixing their mistakes. Sloppy, substandard and unprofessional. Don’t let their pictures fool you (they are not close up shots). I could mention other issues with the install as well..... Use these guys if you want a granite contractor who won’t work to satisfy you after you PAY them!"

"My mom and I purchased a home built in 1984 and it still had the original tiny kitchen. We were blessed to work with Smart Interiors and what a wonderful experience this turned out to be!! Ilse Scarborough over delivered on our beautiful new kitchen, we could not be more pleased. Ilse listened to everything we needed and came up with exceptional solutions, not only is this kitchen everything we dreamed of but we were told step by step throughout the whole process what to expect and what would be done next as well as keeping the time-line. All of this superior customer service coupled with amazing craftsmanship and managed to stay on budget. I 100% recommend Smart Interiors for your Kitchen/Bath remodels you will not be disappointed! Ilse Scarborough is simply amazing to work with she manages to remove a lot of the stress related to remodeling which we all know is the biggest hurdle to overcome!! We are extremely happy with our kitchen."