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"The job was expensive, but the Albuquerque Plumbing team provided us multiple options with estimates to consider. The team worked **** ** the installation and worked past 8:00 pm to complete the work so we'd have heat and hot water in the morning. We had problems with the radiant heat, and the hot water in the shower went cool, but Albuquerque Plumbing came to the house, determined the problems, and made sure everything worked properly. We had to replace the plungers and valves for the radiant heat, but they gave us a discount because they should have made that recommendation and fix during the initial installation. WE had to work through these problems, but Albuquerque Plumbing was polite, they didn't treat my wife like an idiot (which another company did), they worked hard, and the made sure everything worked right. Yes, it cost us a lot of money--the previous homeowners neglected maintenance and the system was old. We expected a high replacement cost. We both are happy with the service and will likely purchase their service contract."

"It was excellent and it was done in a timely manner and solved the problem. The contractor was helpful in recommending improvements for my furnace."

"Title: Exceptional, trustworthy plumbing — highly recommended Galactic Mechanical & Plumbing exceeded every expectation. After a frustrating runaround with other companies, Jordan drove up from Albuquerque to Santa Fe, waived the trip charge, and quickly diagnosed that I only needed a faucet fixture (not a full sink). He went to Home Depot, installed the new fixture, fixed a few other small issues, and left everything working — all billed fairly for one hour of labor. Jordan was professional, efficient, and honest; Megan in the office was courteous and helpful. As a longtime local with two homes, I’m already planning to use Galactic as my go-to plumber. Highly recommend them for reliable, respectful, and skilled service. Thank you, Jordan."

"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"John and his crew installed a Rinnai tankless water heater externally and a new water softener. Besides this they found and repaired a water leak under the house. John and his crew did their work in a very professional manner and did a thorough cleanup after the job was complete. His price for all this work was quite reasonable. I would recommend to anyone to consider talking with John for their heating and plumbing needs."

"They offered a very attractive and competitive estimate to replace my house furnace with a 95% efficient model and also to replace my water heater. They scheduled the work and completed the work when they said they would, with no hassles or delays. The installation was done exceptionally well, and I am very satisfied with these new appliances."

"Very thorough inspection of my Heater unit that it had to be replaced. We got a new unit very quickly and it was installed soon after. Very honest and GREAT pricing! Will be contacting again for refrigerated A/C in the Spring-Summer!"

"If there were six stars, this company would get it. The plumber came and replaced a part that another company told me could not be fixed. Daniel called before arriving, replaced the one part that was needed, cleaned up and helped with an unrelated problem. As a 70 year old female, I noticed his personal cleanliness and fine manners as well as his excellent service."

"The service technician Ron and the other guy AJ were extremely helpful. They fixed our ductwork in such a professional manner I wouldn't call anyone else for HVAC again truly some of the best customer service"

"Well, the first time the replacement was ordered it was the wrong one, which of course, delayed the installation a week. When it was finally installed I had to pay an additional $850 for code upgrades. This I was not informed of by Home Shield. Then we noticed that there was water on the garage floor and found that the pipe coming in from the wall was leaking at the wall so had to call the plumbing company back out to fix it. They first tried to say it was not their fault but since there wasn't a leak before they installed they did fix it. I have used Home Shield a few times before and never had a problem. Some of the companies they use are not the best so you have to research them before you commit. I have found HS service to be good if you do your homework. At the end of the day I was without hot water for almost 3 weeks but it was do to the plumbing company they sent out."